Crystal Lake Chrysler Jeep Dodge
Crystal Lake, IL
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Had an appointment set to look at a vehicle, drove from out of state, and was 15 minutes away when I got a phone call from Zuly that the truck was sold. Don't waste your time or money here. Garbage custome out of state, and was 15 minutes away when I got a phone call from Zuly that the truck was sold. Don't waste your time or money here. Garbage customer service. More
You can really tell that this place has new ownership. These guys are a joke. Quote you one price over the phone and then when you get there magically the price increases. Will never go to this dealer These guys are a joke. Quote you one price over the phone and then when you get there magically the price increases. Will never go to this dealership, or any dealership, that is owned by the Leader organization. How that state of Illinois isn’t closing this place amazes me especially since they have over 100 fraud claims filed with the attorney generals office. More
Jenny was the first personal contact I had at the dealer. I have to say that she was phenomenal. She definitely stayed in contact with me. Jenny worked with me on times when I was able to come in and view th I have to say that she was phenomenal. She definitely stayed in contact with me. Jenny worked with me on times when I was able to come in and view the vehicle. She was very informative about the vehicle and answered all of our questions. She was very patient and informative. With that said.Thanks to Jenny for everything . We made the decision to purchase the vehicle. I can’t say enough that she was a pleasure to work with. I would definitely recommend Jenny to anyone who is interested in buying a car from your dealer. More
Had an appointment to go back and look at a Kia in the daylight hours. When first looked at car was in the night. Even though they pulled it into the shop with lights. I wanted to see car in natural light daylight hours. When first looked at car was in the night. Even though they pulled it into the shop with lights. I wanted to see car in natural light. So I made appointment for that. Was 2 blocks away and received a text that car was loaned out. I’m not sure of the miscommunication there but totally a inconvenience. Doesn’t really look good for the dealership. Plus it’s not like I live around the corner. Sat there for 1/2 hr or more and left with no answer of the car still available for sale. I like the car but not happy with the dealer. They did reach out to me from the internet sales department. I responded back to them that I want to purchase the car. Although my husband thinks that the car is sold or on the 7 day trial return. I hope that is not the case. I hope that they were not lying about the status of the car to us. More
We purchased a truck and paid cash. We were not made aware that this dealership was running a credit check and applying for a Chase Auto loan. We did not give the dealership permission We were not made aware that this dealership was running a credit check and applying for a Chase Auto loan. We did not give the dealership permission to do this. Very discouraging. When I called the Sales Manager his answer was "we had to protect the house" in case your check didn't clear. I offered several times for them to call our bank to verify funds. They said it was not necessary. I didn't know they applied for a Chase Auto loan until I received a letter in the mail from Chase. More
I wanted to purchase a vehicle and I live in another state. The salesperson I originally talked with stopped communicating with me. I spoke with a saleswoman and she answered my questions. I was put state. The salesperson I originally talked with stopped communicating with me. I spoke with a saleswoman and she answered my questions. I was put in touch with a manager to try and discuss the sale price and it seemed the manager was being bothered. He did not seem interested speaking to me or going forward with a sale. I was told that he would call me back in 10 minutes, which never happened. I was willing to put money down to hold the vehicle while the sale price was being worked out and was told that they do not do that, only for test drives. More