Crystal Lake Chrysler Jeep Dodge

A Superior Salesman Mr Jack Irwin is undoubtedly the best salesperson we've ever experienced during our visit to the fine folks at Crystal Lake Chrysler jeep Dodge. Mr Ir Mr Jack Irwin is undoubtedly the best salesperson we've ever experienced during our visit to the fine folks at Crystal Lake Chrysler jeep Dodge. Mr Irwin was an utmost professional during our purchase that saved us literally hundreds of dollars. Jack was kind, courteous and earned our trust at the first hand shake. a highly recommended gem More

Same day help! Excellent service department. Brought my Jeep at about 930am in with no appointment bc it was starting to overheat. The guys got it looked at & gave Excellent service department. Brought my Jeep at about 930am in with no appointment bc it was starting to overheat. The guys got it looked at & gave me a call by 130 with the diagnosis. All repairs completed same afternoon & i was able to drive it home that same night. Repairs were done at a competitive cost as well. Nothing but good things to say. Thanks!!!! More

Excellent salespeople The salesman Mark was extremely knowledgeable and patient. I didn't feel rushed. He was helpful throughout the entire process and returned my phone c The salesman Mark was extremely knowledgeable and patient. I didn't feel rushed. He was helpful throughout the entire process and returned my phone calls promptly. He also explained the many technical features of my new jeep after I bought it. More

Oil change and tire rotation Good service, quick and courteous Would have been nice to get a car wash after service Used coupon for oil change and tire rotation 59.99 Good service, quick and courteous Would have been nice to get a car wash after service Used coupon for oil change and tire rotation 59.99 More

Great customer service I had my New 2018 Wrangler in for an oil change and a recall and it was done quickly and professionally. All of my questions were answered quickly and I had my New 2018 Wrangler in for an oil change and a recall and it was done quickly and professionally. All of my questions were answered quickly and politely. Coming to this dealership is a pleasure, not a burden like so many are. More

Accomidating My salesman Murph went above and beyond to help make this a positive experience. He took the time to travel to my house 40 miles away to make a situat My salesman Murph went above and beyond to help make this a positive experience. He took the time to travel to my house 40 miles away to make a situation smooth. Thanks guys! More

No Customer Service Had problems with getting spare tires for the 2 new vehicles we purchased and they could not have been less helpful. Then we go for our first oil chan Had problems with getting spare tires for the 2 new vehicles we purchased and they could not have been less helpful. Then we go for our first oil change and have a coupon for 3 oil changes for $99. We are told for a variety of reasons we cannot use the coupon. So it cost us $80 for an oil change. We did not get a tire rotation or anything else. We are DONE with Crystal Lake crysler Jeep Dodge Ram. We will not step foot in their dealership ever again More

New Lease We’d been to the dealership for service on both of our cars prior to today and have always had a pleasant experience. Today, we finalized a lease on a We’d been to the dealership for service on both of our cars prior to today and have always had a pleasant experience. Today, we finalized a lease on a 2019 Dodge Ram. From Justin to Bob and everyone inbetween it was a very smooth, quick process. Everyone was very personable and professional. We will continue to recommend the Dealership. More

Great dealership I have bought numerous vehicles from them and have always been treated like family. They treat you fairly with a no pressure comfortable atmosphere an I have bought numerous vehicles from them and have always been treated like family. They treat you fairly with a no pressure comfortable atmosphere and the owners are always involved More

Oil change 2 hours for an oil change and check one tire. I was told it would not take too long. No communication in the two hours. I had to return to the dealers 2 hours for an oil change and check one tire. I was told it would not take too long. No communication in the two hours. I had to return to the dealership, another 20-30 minutes, to reset the change oil light. When I had to come back to reset the light I was told someone would be out to help me. I had to go into the dealership and track someone down. It seemed like the service department was more interested in packing up and going home. A two minute fix that cost me a half hour. The service in the past has been excellent. I cannot say the same for yesterday’s service. More