I brought my 2004 Prius in for an oil change, and general maintenance. After five and a 1/2 (5 1/2) hours there was a bill for over $900.00 bill, and the work requested was not done properly. I was told I needed new front brakes, new tires (supposedly 80,000 mile Cooper)... The tires had only ~30,000 k miles, and since it was not a regular brand that they sold they would not do anything with them, and further they were unable to get me any information as to where I could go for warranted service on them, I had to figure it out. They also indicated that the wheels needed to be aligned... since then the car has been pulling to the right where as it never did that before, even with the "bad tires"
I was not convinced that the brakes were actually replaced until I had them checked out at my local service station. I had requested that the tires be rotated which they did, however I discovered that there was less than 20 lbs of air in them when there was 40 to begin with ... to say the least I was particularly upset when I had asked at least 3 times to make sure that the proper air was in the tires, and was assured each time that it was taken care of. I addition I asked that the battery be checked, they said that it was done, however I got stuck with a dead battery the very next morning!!!
There were other issues which were nor even address
They were very quick to have a sales rep call me (his name was Hunter I believe) to sell me a new car, but when he herd my complaints, he piratically hung up ... he did not want to hear it, and certainly was not going to pass on such a negative complaint; needless to say I am extremely upset and not likely to return to Curry Toyota again for anything!!!!