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Curry Toyota - Cortlandt - Service Center

3.5

22 Lifetime Service Reviews

3026 East Main Street, Cortlandt Manor, New York 10567

22 Reviews of Curry Toyota - Cortlandt - Service Center

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September 14, 2018

"professional"

- rjgall

curry toyota service center is well organized and staffed with courteous professionals. center is modern and clean with excellent facilities for customers who wait while service is being performed.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rick Cook
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 26, 2018 -

Curry Toyota - Cortlandt responded

Hi, We appreciate you enjoying our facilities. Our goal is to make sure that every visit is enjoyable for our customers as they wait for their car to be serviced. Your feedback about your positive experience is what keeps us striving to continue providing quality service. We look forward to having you again soon!

August 18, 2018

"Excellent Service!!"

- RSV

I purchased a Toyota Highlander from Curry. I'd say that they are very reasonable and really treat everyone well - never did I feel like I was at a 'dealership' (if you know the stereotypes). I went back there for mÿ regular maintenance and I was very impressed by how courteous and helpful they were even after I purchased my car over a year ago. Highly recommgend!!!

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Recommend Dealer
Yes
Employees Worked With
John Contreras
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 29, 2018 -

Curry Toyota - Cortlandt responded

Thank you for providing us with such positive feedback! We’re happy that we can continue to support you with all your automotive needs. We look forward to servicing you in the future!

September 17, 2017

"Recall turned into trade in"

- Jennifer Fazzino

Jose was very honest, down to earth and professional. He answered all my husband's questions. We actually came in to bring our Sienna for an recall and ended up trading it in for an 2017 RAV 4. We both couldn't believe it.

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Recommend Dealer
Yes
Employees Worked With
Jose Cardoza
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rick Cook
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Not sure who else
Sep 25, 2017 -

Curry Toyota - Cortlandt responded

Thank you so much for sharing your story, Jennifer! Jose is an all-star on our team and we are ecstatic to hear that he provided you and your husband with a professional and enjoyable trade-in experience. Please don’t hesitate to reach out with any future Toyota needs!

June 28, 2017

"dishonest, left feeling like I've been had. Actually, I had"

- LHP07

Service department is terrible! They make up something to fail the state inspection just to get cash for repair costs. I was there for the state inspection earlier in the month, was then told that it failed due to front brakes and stabilizer links needed changed. That's ok. I then left at that time declining the quoted services (quoted me about $900 for both jobs), did the job elsewhere for $400, then brought it back in 11 days later. Now they are telling me my wiper blades need changing for $54! They did not find this a problem 11 days ago when I was there originally. In fact the service representative that dealt with me then, had checked the tire tread depths and wiper blade condition personally during my earlier visit and told me "they are fine". I mentioned this to the same service rep, she tells me this time "may be they've gone bad in the past 10 days". What a nerve. Oh yes, she (Ms. Anabel Sanchez) did not use "Mr." when calling me out at the waiting area unlike all the other representatives, who would use "Mr.xxx" or "Ms.yyy" etc. to refer to the waiting customer. Actually, that's "Dr." for me but whatever. I am going else where for inspections and services from now on. In fact I wanted to buy a new Toyota car next year from this Toyota dealer. Now I am going elsewhere. They lost a sale for such a petty need to charge little extra here and there. This is a dishonest business. AVOID!!

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Recommend Dealer
No
Employees Worked With
Ms. Anabel Sanchez
Aug 02, 2017 -

Curry Toyota - Cortlandt responded

We sincerely apologize for your negative experience at our dealership. Honest and transparent service is of utmost importance to us, so we are surprised to hear this. We would love the opportunity to earn back your business. Please reach out to us directly at customercare@currytoyota.com. Thank you for your time.

February 19, 2017

"Extremely poor service!!!!"

- Jim

I brought my 2004 Prius in for an oil change, and general maintenance. After five and a 1/2 (5 1/2) hours there was a bill for over $900.00 bill, and the work requested was not done properly. I was told I needed new front brakes, new tires (supposedly 80,000 mile Cooper)... The tires had only ~30,000 k miles, and since it was not a regular brand that they sold they would not do anything with them, and further they were unable to get me any information as to where I could go for warranted service on them, I had to figure it out. They also indicated that the wheels needed to be aligned... since then the car has been pulling to the right where as it never did that before, even with the "bad tires" I was not convinced that the brakes were actually replaced until I had them checked out at my local service station. I had requested that the tires be rotated which they did, however I discovered that there was less than 20 lbs of air in them when there was 40 to begin with ... to say the least I was particularly upset when I had asked at least 3 times to make sure that the proper air was in the tires, and was assured each time that it was taken care of. I addition I asked that the battery be checked, they said that it was done, however I got stuck with a dead battery the very next morning!!! There were other issues which were nor even address They were very quick to have a sales rep call me (his name was Hunter I believe) to sell me a new car, but when he herd my complaints, he piratically hung up ... he did not want to hear it, and certainly was not going to pass on such a negative complaint; needless to say I am extremely upset and not likely to return to Curry Toyota again for anything!!!!

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Recommend Dealer
No
Employees Worked With
Her name is not on list provided, sorry to say I do not remember it!!, Brittany Bleakly
Mar 08, 2017 -

Curry Toyota - Cortlandt responded

Jim, We are very sorry to hear about your negative experience. Our dedicated team prides itself on going above and beyond when it comes to customer service, so we’re quite concerned about your experience. Please feel free to email us directly at customercare@currytoyota.com so that we can help resolve any concerns and earn back your business.

January 19, 2017

"Profit over common sense. Thy lost my business!"

- Toyota driver

I wrote off Curry Toyota after (2) previous instances of misdiagnosis. First episode- I brought in car due to car vibrating at highway speed. Service writer (can't remember her name) states tire belts are shifted and I need new tires to which she tries her best to push a brand I never heard on me. I refused citing I have road hazzard warranty from Mavis Tire down the road and will speak to them about my options. After taking vehicle to Mavis, they dismount 3 of the rims and rotate showing a clear warp in 3 of the 4 rims (car has over 100K miles and life happens). I purchase (4) new rims from Tire Rack and have Mavis mount and balance same tires Curry claims were shifted and problem goes away. The tire belts were never shifted! 2nd episode- Bring in car for NYS inspection in Oct 2016 and Curry attempts to fail vehicle citing both CV boots are torn and rack and pinion is bad. Female service writer also recommends a tune up. Being it was mid month and inspection has not expired I refuse service citing I had both entire CV axles replaced again by Mavis Tire 1 year ago. I also sternly explained to the girl that Curry performed the same tune up she's trying to push on me less than 30k miles before and she replies "oops didn't see that screen". So next day I go back to Mavis Tire to see what my options are regarding a relatively new pair of CV axles that were installed less than 1 year prior. Service writer at Mavis puts car on lift and asks me to point out were the tear Curry reports is. THERE IS NO TEAR! Mavis also reports that rack and pinion is perfectly fine and they were happy to pass vehicle regarding NYS inspection. So fast forward to January 2017 after writing Curry off, my car starts experiencing heating issues. I bite my tongue and call Curry to make an appointment to investigate the issue. Before I bring in the vehicle I speak with service writer Rick and inform him of my last 2 negative experiences. He explains that the female I was speaking of is no longer with Curry and he will take care of me. So I drop off the vehicle and later call to find out the diagnosis. Service writer Brian takes my call and explains he's filling for Rick who had to go home sick (no problem, life happens). Brian states radiator is leaking and I need to replace radiator + recommend upper and lower hoses due to mileage. By now my car has over 130,000 miles at this point so before I approve I ask for a breakdown on parts and labor. While Brian is detailing the price breakdown, I am simultaneously Googling the parts on 3 different Toyota websites. I ask Brian why the prices he's quoting is higher than the SRP prices mentioned on all 3 sites. I further explain that the website are selling the same part for over $ 100 less and Brian politely replies "must be a different part #". I ask him to read off the part # and all 3 websites state "replaced by part #...." So I was referring to the right part. Skip that for a second, I ask Brian why he is charging me separate labor for the same upper and lower hoses that need to be removed to replace the radiator anyway and he politely cannot give me an intelligent answer. I ask to speak to the manager "Tony" who cannot come to the phone after 3 requests. I tell Brian that this smells of "double dipping" and I demand a reduced price to which he replies "sir we have applied all the discounts we can and $ 800+ tax is the best we can offer". I tell Brian I need to think about it and later decline service. Mysteriously Tony calls me 10 minutes later, I answered his call thinking he would try to save Curry's reputation and offer a discount, instead he is simply calling to confirm if I'm declining service, to which I calmly replied "yes please leave the keys in my car and I will pick up later". Took the car next day to Rivera Toyota in Mount Kisco,NY. They verified the car did need a new radiator and also recommended upper & lower hoses. But here is the interesting part, they quoted the same job with same part #'s for only $735 with tax!. I have no problem with a business earning a living, I do have a problem with an entity trying to charge over MSRP! By the way, Rivera Toyota also washed and vacuumed my car without me asking- I will be writing a much nicer review on them after this :) So in summary, I'm sure people will still get their cars serviced at this Curry Toyota. I just won't be one of them!

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Recommend Dealer
No
Employees Worked With
Anthony Arrichiello
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Brian in service (do not know last name)
Mar 08, 2017 -

Curry Toyota - Cortlandt responded

We sincerely apologize for your negative experience with our service department. Honest and transparent service is of utmost importance to our team and we are concerned about your experience. Please email us directly at customercare@currytoyota.com so that we may resolve any concerns.

January 14, 2017

"Oil change to Major Parts"

- Felix

Absolutely an Allstar Team from Anthony recognizing you and making you feel at home Rick, Mike saying hello to the staff repairing my car giving me that "Toyota confidence" Thank you Felix

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Recommend Dealer
Yes
Employees Worked With
Rick Cook
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Remo Dimarco
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Anthony Arrichiello
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Rinaldi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Brittany Bleakly
December 06, 2016

"Quick, Excellent Service"

- alison926

I went in looking for a car to lease after my old car failed on me. With the help of Bruce and Anthony, I was able to select a 2016 Toyota Corolla. The car is wonderful. It is great on gas, safe, and has enjoyable features. I started the deal on Wednesday and had the car on the road by Friday. The service was quick and efficient. The dealership also has the resources for servicing in a few months. Overall very happy with my lease.

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Recommend Dealer
Yes
Employees Worked With
Bruce Ascher
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Anthony Mercuri
Dec 12, 2016 -

Curry Toyota - Cortlandt responded

Alison, Thank you for choosing Curry Toyota! We are so lucky to have Bruce and Anthony on our team and are happy to hear that they were able to provide you with a quick and easy car-buying experience. We hope you enjoy your new Toyota Corolla for years to come and look forward to serving you in the future!

September 29, 2016

"Integrity, Skill and Respect"

- ShowNotTell

Integrity, skill and respect for me as a customer. That's why I bought and service my two Toyotas at Curry. I always ask for Kathy Wesp because she is especially enthusiastic about helping my 1998 Camry reach 200,000 miles. I place integrity first on my list and will not work with dealerships about which I have even a hint of trying to make me spend more than necessary. Kathy and the other Curry service people have worked to get every last mile out of my tires, brakes, etc. even though I always authorize replacements at their discretion. I drive 25 miles to reach them from my White Plains home when there are two other Toyota dealers half that distance from me.

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Recommend Dealer
Yes
Employees Worked With
Kathy Wesp
Oct 07, 2016 -

Curry Toyota - Cortlandt responded

Wow! Thank you so much for choosing Curry Toyota once again! We are so lucky to have Kathy on our team, and are so happy to hear that our team continues to pull through for you. We look forward to serving you again!

August 24, 2016

"Service Center was previousl Rude & Misinformed, - UPDATED!"

- ottoman42

UPDATE: After reviewing the dealership on this site. The service Manager Tony, called me. He listened to my problems and easily understood why I was upset. He apologized and said he would correct it to the best of his ability. When I brought my vehicle in Tom treated me and my car issues with care and professionalism. They worked on my car quickly and efficiently, even though it was near the end of their work day. Its clear from my past experience that the issues I originally had with their service were isolated incidents and are not a systemic problem. They clearly want my business and yours. Finally they respond well to my criticism. Remo even called me, personally which I felt was a nice gesture. I will be giving them another chance and will have both my cars serviced there and likely buy my next car there. Original Post: The first issue I had with them was when I took my 2010 Prius into them and Remo said a repair would be covered under a recall and wouldn't have to pay. When I go to pick up my car they say its only a recall in CA so I have to pay ~$500 for the repair. - Strike 1 Today I call them to set up a service appointment for my 2014 Camry SE (I bought used this past January from this exact dealer) and explain the issue to Mike. My key fob has stopped locking the car and there is a maintenance light on. I ask for a 4pm appointment. Mike on the other end of the phone says thats too late in the day. I ask why and he says techs go home at 5pm. I explain to him I asked for a 4pm appointment and he says again "thats entirely too late in the day." I start saying I'll find another service center and before I can finish the sentence he hangs up on me. -Strike 2 I don't want to waste my time with a 3rd strike. Why is there no apology, like "I'm sorry your car isn't working as expected, we will be happy to fix it for you?" Especially since this car is relatively new in general and is only 7 months old to me. It just seems like they do not care there, certainly doesn't seem like they want me to go back there with my car needs.

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Recommend Dealer
Yes
Employees Worked With
Remo Dimarco
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tom Jordan, Michael Wapnick, Anthony Mercuri
Sep 09, 2016 -

Curry Toyota - Cortlandt responded

Thank you for taking the time to provide feedback on your experience with us. I sincerely apologize for any inconvenience this experience has caused you. Please reach out to me at customercare@currytoyota.com so we can discuss this experience in detail, and improve our service in the future.

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