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DARCARS 355 Toyota - Service Center

4.3

57 Lifetime Service Reviews

15625 Frederick Road, Rockville, Maryland 20855

57 Reviews of DARCARS 355 Toyota - Service Center

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October 25, 2018

"As painless as possible"

- ScreenName

It's never fun taking time from work to spend hundreds of dollars on car maintenance, but AJ worked hard to make the experience as painless as possible. He was helpful and kept me informed at every step of the process,

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Recommend Dealer
Yes
Employees Worked With
AJ Schap
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 16, 2018

"Outstanding Service"

- Suez

I own a 2010 Highlander that I bought new at 355 Toyota. David's outstanding service always makes it a pleasure to bring my truck in for service. My husband and I always bragg about the service we receive from David and his team.We look forward to purchasing a new Toyota because of the great service David provides us. Thank you, Susan Manzi

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Recommend Dealer
Yes
Employees Worked With
Bobby Ward
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Konstandinidis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 17, 2018 -

DARCARS 355 Toyota responded

Thank you!

August 02, 2018

"They Know What They Are Doing!"

- Toyota1969

I bring my RAV4 to this DARCARS dealership because they always listen to my concerns and fix the problems. Brendan has joined a strong team!

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Recommend Dealer
Yes
Employees Worked With
Brendan Bart
Aug 07, 2018 -

DARCARS 355 Toyota responded

Thank you!

July 15, 2018

"Paid more than job perfomed."

- Johndoe1

First to arrive service dept. But spent/waited over two hours for job that only took 15 minutes to complete. Was first told service was covered by warranty (platinum coverage) then was informed an hour later that the warranty does not cover the job. In the end paid a total of $189 for parts and labor: (parts $96 and labor $93. Not satisfied for providing me wrong information and then charging labor that only took 15 minutes.

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Recommend Dealer
No
Employees Worked With
Jul 16, 2018 -

DARCARS 355 Toyota responded

We are sorry that this was your experience. We will share this review with the service team to see what may have happened. Thank you for your feedback.

July 04, 2018

"Good services"

- BojiHuang

I have known your service center manager, Bobby Ward for more than ten years. He always provides good services. I am very satisfied with the services he gave me yesterday. Thanks!

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Recommend Dealer
Yes
Employees Worked With
Bobby Ward
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 09, 2018 -

DARCARS 355 Toyota responded

Thank you for your repeat business and for recognizing Bobby!

June 21, 2018

"Excellent"

- sam

Mr.Harris was courteous ,displayed professional attitude,and very knowledgeable.Most of all , he is very honest. After completion of service , he took time to clearly explain the work performed.

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Recommend Dealer
Yes
Employees Worked With
HAROLD HARRIS
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 21, 2018 -

DARCARS 355 Toyota responded

Thank you!!

May 28, 2018

"Convenience and Professionalism "

- spicybeats

Nick greeted me as soon as he saw me in the waiting line. He was very professional and walked me through exactly what I could expect during my servicing, both in the work to be completed and the price. If you need something serviced on your Toyota, Nick is your guy!

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Recommend Dealer
Yes
Employees Worked With
NICK LEE
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 29, 2018 -

DARCARS 355 Toyota responded

Thank you!

May 29, 2018 -

DARCARS 355 Toyota responded

Thank you!

March 01, 2018

"Great customer service "

- Jonathan21

Very nice guy, very friendly, and he helped me a lot with discounts. Great customer services, definitely recommend him. Definitely coming back for Maintnance next time.

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Recommend Dealer
Yes
Employees Worked With
AJ Schap
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 02, 2018 -

DARCARS 355 Toyota responded

Thank you for the 5 star review!

February 01, 2018

"Harold very knowledgable and helpful "

- Sima, 2018

Good service, on time , all my concerns were addressed and documented. I would recommend this location to my friends, although is far away from my work still come here have been bringing my car here for over ten years.

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Recommend Dealer
Yes
Employees Worked With
HAROLD HARRIS
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Seyed Alemohammad
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Selrom Tsegah
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 02, 2018 -

DARCARS 355 Toyota responded

Thank you for the 5 star review. We are so happy to hear you had an exceptional experience!

December 01, 2017

"Dishonest and deceitful experience "

- Unhappy customer

On 11/30/17 I booked an appointment with 355 Toyota in Rockville, MD. This was intended to be an appointment for an oil change, tire pressure check and headlight refurbishment. I had been quoted a price of $150.00 over the phone by the person that handled my August service. When I arrived I was informed that the price for the headlight refurbishment would be $250.00. There was no digital record of Toyota telling me that I needed a refurbishment on the headlights. The representative that was sitting next to the young man that I was talking to said he would pull the hard copy. When he found the hard copy, he said yes, we have it here and it was quoted at $250. When I looked at the hard copy, the price that was originally quoted had been scratched out and replaced by $250.00. I found this whole process dishonest and underhanded. I told them to cancel all of my services that I wanted and left the dealership. I really resent that these people think I am that stupid. I got a call the next morning asking why I did not show up for my appointment. The nerve !!! I have been using this dealership for a few years now and always found the service to be straight forward, convenient and reliable. That is until this past August when 355 Toyota messed up on another matter. What is going on with this formerly wonderful service department ? I am appalled by the dishonesty, lying and poor service and will no longer be using Toyota Service departments or for that matter, I am looking for a new car and will probably buy a Honda because of this. Do not recommend this dealership, horrible experience

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Recommend Dealer
No
Dec 04, 2017 -

DARCARS 355 Toyota responded

Thank you for the feedback. We would like to look into this. Please email us at customerrelations@DARCARS.com - thank you.

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