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DARCARS Chrysler Dodge Jeep RAM of Marlow Heights - Service Center

3.0

16 Lifetime Service Reviews

5060 Auth Way, Marlow Heights, Maryland 20746

16 Reviews of DARCARS Chrysler Dodge Jeep RAM of Marlow Heights - Service Center

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October 22, 2018

"EXTENDED WARRANTY dispute"

- Mel / Pam

10/14/18 From Melvin and Pamela Tolson Sr. We would like to say that both Sean Warrick and Michael Williamson's customer service is outstanding. We had problems with getting our Jeep repaired because the Extended Warranty on our vehicle had to be corrected, therefore it delayed our Jeep from being repaired at the time we brought it into the service department. With their professional service as they went above and beyond their normal duties to help us, our Jeep was finally and promptly repaired, They can help us anytime. Sean and Michael are an asset to DARCARS JEEP.

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Recommend Dealer
Yes
Employees Worked With
Michael Williamson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Sean Warrick
Oct 23, 2018 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

That is wonderful to hear. It is important that when things do go just right our associates find a way to make it happen. You are our priority. So glad to hear that Sean and Michael delivered for you!

October 03, 2018

"Waste of time and very poor service!!!"

- Mrjohnson26

Enter the so called fast lane for an oil change asked what was the wait time was told I was next no cars are ahead of me next representative that I have contact with says 1 hour, 2:30 later truck has not been touched during this time I requested updates twice and the representative forgot about me sheesh I was one of 3 people in the waiting room not to my surprise they also had issues one had been waiting for the manager for over 2 hours, they couldn’t locate the vehicle that was dropped off for a oil change at 10:30am O let me not forget the customer that stormed out cause they sold her a lemon and didn’t want to provide a loaner at there expense. I locate my vehicle back in the express lane to then find out it has not been serviced with a oil change yet and the representative was unaware but he was supposed to check on it two times prior he would have known I demanded my keys and had to call customer service to get a real service center to service my vehicle

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Recommend Dealer
No
Employees Worked With
Troy Marino
Oct 05, 2018 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

We are very sorry that this was your experience and will share this feedback with the service department and look into what happened to cause you to have to wait with your car not being serviced. We appreciate you letting us know.

March 24, 2018

"Crappy service"

- Spencer Gould

My biggest regret is that I didn't hit the web first to read all of their horrible reviews. If you want to waste a buttload of time to receive rude, unprofessional, garbage service, then mos'def take your car to be serviced here. Dropped my Jeep off on Tues. Had to call them on Friday for an update because I heard ABSOLUTELY NOTHING FROM THEM FOR TWO WHOLE DAYS! Went to pick up it on Saturday and the two MAJOR things I asked them about weren't even addressed. I NEVER write online reviews for anything but my experience with their service department was so terrible that I'm posting this on EVERY site that will let me so people won't waste their time nor hard earned cash with this slipshod operation. DON'T EVER GET YOUR CAR SERVICED HERE FOR ANY REASON. SERIOUSLY!! IF IT'S AN EMERGENCY AND THEY'RE THE ONLY ONES WHO CAN FIT YOU IN?? WAIT UNTIL ANOTHER ESTABLISHMENT OPENS! YES...THEY SUCK THAT BAD. DON'T TAKE MY WORD FOR IT -- LOOK THEM UP YOURSELVES. YOU'LL SEE THAT I'M BEING POLITE!

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Recommend Dealer
No
Employees Worked With
Sean Warwick
Mar 26, 2018 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

We are sorry that this was your experience. We responded to your Google review as well. We will share this review with the service team, look into this further and make any process changes need to avoid this from happening in the future.

November 03, 2017

"Customer Service"

- Mrs. Dodge

Terrible service I was placed on hold for 11 minutes then HUNG up on. As is she was pissed I held on that long. Why put a caller on hold if you don't want to do your job, or transfer me to someone else who is doing their job! I called back B/C I'm pissed I held on that long just to be hung up on! when calling back I demand a manager I was transferred to Tasha she wasn't any better she left me on hold, Jasmine picks up. I'll let her know your still waiting! Then I'm told by CC that the manager of the service Dept. is Lisa? CC has the nerve to LIE and tell me the manager of the service Dept. works in the show room SINCE WHEN!?? She starts to stutter B/C she's telling to me lies!!! So at this point I'm just being told anything! Unprofessional times 10!! I have never experienced this level of unprofessionalism NEVER at this location. I've been going to the Branch Ave location for YEARS!! By the way By the way I'm still waiting a Wk. later this was last Friday 10/27/17 to receive a call back from the so called manager Tasha after she finds out which one of the four females it was Jasmine, Tiffany CC or was it her?? , I wish I still knew the guys name that use to be manager a GREAT one at that in the service Dept.! He would not have accepted such POOR SERVICE. I will never go to Branch Ave. 5060 Auth Way location!!!

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Recommend Dealer
No
Employees Worked With
I never got the service done. Tasha said she was the manager? Never followed up with me.
Dec 06, 2017 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

Thank you for your feedback. Please allow us to look into this. Please email customerrelations@DARCARS.com - thank you.

September 01, 2017

"the body shop sucks"

- jimbo123

they take all day and they will brush you off.. .. this is the worst dealership to get work done on your car. i had work done to my car and ive been in and out of that place because they can never find the problem to my car.. they gave me my car an said it was fixed but the problem is still there.

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Recommend Dealer
No
Employees Worked With
tye
Sep 01, 2017 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

I am truly sorry to hear this. If you could, please email me at kholmes@DARCARS.com. I would like to review this right away. Thank you - Kim

March 29, 2017

"Love this place!"

- tayhop

I had to take my Jeep GC in for an ecm update and worked directly with the service manager Lisa and she was so great! I was in and out in less than an hour for a much more reasonable price then I was given anywhere else! Thanks so much! Great job!

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Recommend Dealer
Yes
Employees Worked With
Lisa Woods
Mar 29, 2017 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

We are so happy to hear this! Thank you so much for sharing. Let us know if you need anythng. Until next time!

December 27, 2016

"Great Customer Service"

- peach

Mr. Derrick Moore and the general manager Steve provided outstanding customer service. They were both very knowledgeable and provided great guidance regarding the Jeep Wrangler. I look forward to doing more business with this dealership. I would highly recommend anyone in the Prince George's county area interested in purchasing a new jeep vehicle to drop by this dealership.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Derrick Moore
Dec 28, 2016 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

We are thrilled to hear our team made your visit wonderful. Thank you for your kind words and referrals. Welcome to the DARCARS Family!

September 10, 2016

"Ripped off "

- Cheated

I bought a new Dodge Journey last year and the transmission went out. I took it back to the Dodge dealer they told me even though it is on the recall list and under warranty I have to pay for 4 hours of labor . I would not recommend DARCARS Dodge to my enemies .

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Recommend Dealer
No
Employees Worked With
Bill Amos
Sep 12, 2016 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

Thank you for reaching out to us. If you don't mind, please email me at jdobson@darcars.com. I would like to get more information about your experience. Thanks again. - Jammie

July 12, 2016

"HORRIBLE EXPERIENCE THE MANAGER BILL AMOS IS THE WORST"

- BOSSY69N

CAME IN FOR OIL CHANGE WAITED 3 HOURS THE LADY DENISE WAS RUDE NOT SMILING AND TALKING ABOUT ALL THE OTHER EMPLOYEES TO ME WHICH WAS DISRESPECTFUL I ASKED FOR MANAGER HE APPEARED 1 1/2 LATER AND WAS RUDE AS WELL NO SENCE OF URGENCY TERRIBLE CUSTOMER SERVICE IVE BEEN COMING HER FOR THE PAST 2 YEARS AND WAS NEVER TREATED LIKE THIS

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Recommend Dealer
No
Employees Worked With
Bill Amos, Denise Cooper
Jul 12, 2016 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

Thank you for reaching out to us. I am truly sorry you had to experience this, this is not the impression we want to leave with you. I would like to know more details about your experience and see if there is anything I can do at this time. Please email me at jdobson@darcars.com, Thank you.

June 23, 2016

"bad behavior"

- john

they just rob you ...and try to explain you more bull shit abt your car ..we need more time and the car will ready soon un trust able dealership..stupid

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Recommend Dealer
No
Employees Worked With
supervisore
Jun 23, 2016 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

Hello John, thank you for sharing your review with us. Please email me at jdobson@darcars.com. I would like to get more information about your experience and provide assistance. Thank you

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