About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights - Service Center

2.9

14 Lifetime Service Reviews

5060 Auth Way, Marlow Heights, Maryland 20746

14 Reviews of DARCARS Chrysler Dodge Jeep RAM of Marlow Heights - Service Center

Sort by Write a review
March 24, 2018

"Crappy service"

- Spencer Gould

My biggest regret is that I didn't hit the web first to read all of their horrible reviews. If you want to waste a buttload of time to receive rude, unprofessional, garbage service, then mos'def take your car to be serviced here. Dropped my Jeep off on Tues. Had to call them on Friday for an update because I heard ABSOLUTELY NOTHING FROM THEM FOR TWO WHOLE DAYS! Went to pick up it on Saturday and the two MAJOR things I asked them about weren't even addressed. I NEVER write online reviews for anything but my experience with their service department was so terrible that I'm posting this on EVERY site that will let me so people won't waste their time nor hard earned cash with this slipshod operation. DON'T EVER GET YOUR CAR SERVICED HERE FOR ANY REASON. SERIOUSLY!! IF IT'S AN EMERGENCY AND THEY'RE THE ONLY ONES WHO CAN FIT YOU IN?? WAIT UNTIL ANOTHER ESTABLISHMENT OPENS! YES...THEY SUCK THAT BAD. DON'T TAKE MY WORD FOR IT -- LOOK THEM UP YOURSELVES. YOU'LL SEE THAT I'M BEING POLITE!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Sean Warwick
Mar 26, 2018 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

We are sorry that this was your experience. We responded to your Google review as well. We will share this review with the service team, look into this further and make any process changes need to avoid this from happening in the future.

November 03, 2017

"Customer Service"

- Mrs. Dodge

Terrible service I was placed on hold for 11 minutes then HUNG up on. As is she was pissed I held on that long. Why put a caller on hold if you don't want to do your job, or transfer me to someone else who is doing their job! I called back B/C I'm pissed I held on that long just to be hung up on! when calling back I demand a manager I was transferred to Tasha she wasn't any better she left me on hold, Jasmine picks up. I'll let her know your still waiting! Then I'm told by CC that the manager of the service Dept. is Lisa? CC has the nerve to LIE and tell me the manager of the service Dept. works in the show room SINCE WHEN!?? She starts to stutter B/C she's telling to me lies!!! So at this point I'm just being told anything! Unprofessional times 10!! I have never experienced this level of unprofessionalism NEVER at this location. I've been going to the Branch Ave location for YEARS!! By the way By the way I'm still waiting a Wk. later this was last Friday 10/27/17 to receive a call back from the so called manager Tasha after she finds out which one of the four females it was Jasmine, Tiffany CC or was it her?? , I wish I still knew the guys name that use to be manager a GREAT one at that in the service Dept.! He would not have accepted such POOR SERVICE. I will never go to Branch Ave. 5060 Auth Way location!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
I never got the service done. Tasha said she was the manager? Never followed up with me.
Dec 06, 2017 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

Thank you for your feedback. Please allow us to look into this. Please email customerrelations@DARCARS.com - thank you.

September 01, 2017

"the body shop sucks"

- jimbo123

they take all day and they will brush you off.. .. this is the worst dealership to get work done on your car. i had work done to my car and ive been in and out of that place because they can never find the problem to my car.. they gave me my car an said it was fixed but the problem is still there.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
tye
Sep 01, 2017 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

I am truly sorry to hear this. If you could, please email me at kholmes@DARCARS.com. I would like to review this right away. Thank you - Kim

March 29, 2017

"Love this place!"

- tayhop

I had to take my Jeep GC in for an ecm update and worked directly with the service manager Lisa and she was so great! I was in and out in less than an hour for a much more reasonable price then I was given anywhere else! Thanks so much! Great job!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Woods
Mar 29, 2017 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

We are so happy to hear this! Thank you so much for sharing. Let us know if you need anythng. Until next time!

December 27, 2016

"Great Customer Service"

- peach

Mr. Derrick Moore and the general manager Steve provided outstanding customer service. They were both very knowledgeable and provided great guidance regarding the Jeep Wrangler. I look forward to doing more business with this dealership. I would highly recommend anyone in the Prince George's county area interested in purchasing a new jeep vehicle to drop by this dealership.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Derrick Moore
Dec 28, 2016 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

We are thrilled to hear our team made your visit wonderful. Thank you for your kind words and referrals. Welcome to the DARCARS Family!

September 10, 2016

"Ripped off "

- Cheated

I bought a new Dodge Journey last year and the transmission went out. I took it back to the Dodge dealer they told me even though it is on the recall list and under warranty I have to pay for 4 hours of labor . I would not recommend DARCARS Dodge to my enemies .

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Bill Amos
Sep 12, 2016 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

Thank you for reaching out to us. If you don't mind, please email me at jdobson@darcars.com. I would like to get more information about your experience. Thanks again. - Jammie

July 12, 2016

"HORRIBLE EXPERIENCE THE MANAGER BILL AMOS IS THE WORST"

- BOSSY69N

CAME IN FOR OIL CHANGE WAITED 3 HOURS THE LADY DENISE WAS RUDE NOT SMILING AND TALKING ABOUT ALL THE OTHER EMPLOYEES TO ME WHICH WAS DISRESPECTFUL I ASKED FOR MANAGER HE APPEARED 1 1/2 LATER AND WAS RUDE AS WELL NO SENCE OF URGENCY TERRIBLE CUSTOMER SERVICE IVE BEEN COMING HER FOR THE PAST 2 YEARS AND WAS NEVER TREATED LIKE THIS

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Bill Amos, Denise Cooper
Jul 12, 2016 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

Thank you for reaching out to us. I am truly sorry you had to experience this, this is not the impression we want to leave with you. I would like to know more details about your experience and see if there is anything I can do at this time. Please email me at jdobson@darcars.com, Thank you.

June 23, 2016

"bad behavior"

- john

they just rob you ...and try to explain you more bull shit abt your car ..we need more time and the car will ready soon un trust able dealership..stupid

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
supervisore
Jun 23, 2016 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

Hello John, thank you for sharing your review with us. Please email me at jdobson@darcars.com. I would like to get more information about your experience and provide assistance. Thank you

January 26, 2016

"they made matters worst"

- amanda

Big waste of time, had apt. to get lights fixed because two lights was out left there with no break lights, not sure what they did.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
not sure
Jan 27, 2016 -

DARCARS Chrysler Dodge Jeep RAM of Marlow Heights responded

Hi Amanda. I am so sorry to hear this. I would like to have our Service Director look into this and reach out to you. Can you please email me directly at jdobson@DARCARS.com. Thank you.

July 03, 2015

"Do not get your car repaired there"

- Gatorboi

DO NOT GET YOUR CAR FIXED THERE.....it may literally cost you serious injury or money. Long story short they claimed to have fixed my brake system issue. Days later after literally almost crashing my vehicle due to brake failures. The mechanic told me that your vehicles brake system was NEVER touched and literally was the worst condition he has ever seen. Oh for icing on the cake they stole lug nuts from both rear tires leaving me with 3 out 5 on each wheel, which is extremely dangerous due to the fact my wheels of could literally been ripped off while driving. Also they have been ignoring my calls for days, they don't even have the courtesy of repairing my issues or ecknowledege it. Do yourself a favor and never have your car repaired there.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service dept.
1
1 - 10 of 14 results