DARCARS Toyota of Silver Spring

DO NOT USE THIS LOCATION FOR SERVICE. Never in my life have I experienced such a lack of respect for the customer. They were doing service on a work vehicle for 3 weeks. When I called th Never in my life have I experienced such a lack of respect for the customer. They were doing service on a work vehicle for 3 weeks. When I called they were "waiting on parts" - I reminded them we needed the vehicle back as soon as possible and to call with any updates, leaving my phone number. Tech said he had 3 phone numbers - I said call any of them - they never called back. The technician was never available and all of the voicemail boxes were full. When I finally was able to get information they let me know the vehicle was ready. Would have been sitting there day after day? Their hold message states "unparalleled service" true! it's appalling! "servicing your vehicle is an honor" for whom?? "willingness to go the extra mile" yes away from the customer. Ugh! DO NOT USE THIS LOCATION FOR SERVICE More

Very poor electrical service on my jeep. Towed to Darcars three times, would not start. The starter motor was bad. They failed to diagnose. Rewiring, left shop with no AC and the lights on f Towed to Darcars three times, would not start. The starter motor was bad. They failed to diagnose. Rewiring, left shop with no AC and the lights on front right corner no longer worked. Impossible to deal with. I paid a lot of money for service there. I will never go back. More

Thank you for your service today I m very satisfied thier behavior is so good and cooperative there the boy name victor did maintenance service of my car,he did good job behavior is so good and cooperative there the boy name victor did maintenance service of my car,he did good job More

Took home a 2023 Toyota highlander Saul guiulfo Was such a great help has a lot of patience and is always trying to satisfy the customer explains everything clearly and gives you many options to choose from a great help has a lot of patience and is always trying to satisfy the customer explains everything clearly and gives you many options to choose from. Thank you Saul guiulfo More

Benjamin Iyoha is one salesman I would recommend you’ll to do business with he provides you with useful, constructive feedback. He talks about a range of elements, including customer service. He is detai to do business with he provides you with useful, constructive feedback. He talks about a range of elements, including customer service. He is detailed, specific, and honest. He keeps it civil and friendly. More

Very bad customer service I took my car for safety recall. the advisor told me it will take about 3 hours he offered me a ride and promised me to bring me back when the car is ready he called me and t recall. the advisor told me it will take about 3 hours he offered me a ride and promised me to bring me back when the car is ready he called me and told me the ride is on the way I went outside been waiting for hours when I call they kept telling me he is on the way after 4 hours finally I got my ride. I will never go this place. More

Always great service from DJ! You are so appreciated, thank you again for your assistance today DJ! You are so appreciated, thank you again for your assistance today DJ! More

I paid cash for a new Corolla and have been trying to get a missing Owner's Manual for over two months. I sent one of the sales managers a link to Toyota's website that shows all the manuals that should come a missing Owner's Manual for over two months. I sent one of the sales managers a link to Toyota's website that shows all the manuals that should come with my car, and he said he ordered a copy of the missing manual for me. Yesterday, he handed me a trifold quick reference guide and said that is the manual I am owed. The actual manual is 265 pages so on top of lying about ordering a copy, he now thinks that this customer doesn't know the difference between a trifolded document and a 265 page manual. More

They were very helpful and returned my calls promptly until the deal fell through because of a price increase. When I asked for my $500 rebate back they said it would be no problem. I got stalled a few t until the deal fell through because of a price increase. When I asked for my $500 rebate back they said it would be no problem. I got stalled a few times and then they went radio silent. I had to finally get my deposit back through a credit card dispute. More