I was VERY impressed with the overall experience while getting an oil change on my new Toyota Tacoma. I purchased it in Hagerstown but was unable to make it up there for my first Oil change. I explained ths situation to Ashley when I called and made my appointment and she sugggested that I go on line and get the discount coupon. When I showed up for my appointment with my coupon, not only did she tell me that I qualified for a FREE oil change, but also informed me of all other services which were included such as Tire Rotation and Tire recall inspection - which I was unaware of.
I had called another Toyota dealership in Frederick on Buckeystown Pike and spoke to Adrian in the Service Department (prior to calling Darcars) and was told the Oil change would be $40 - $60 depending on the oil used. I explained to Adrian that the price did not seem accurate and that I had had been given a much better price at another dealership but he offered no more information. I already had one bad experience at this dealership regarding a tire problem and should have known better to consider them anyway. They appear to have a more state of the art Service Department but this is a case where looks are deceiving... I WILL NOT be calling this dealership FOR ANY services in the future.
I will certainly reccommend Darcars in the future (and already have). I would also like to say that, being very serious about MY job, it was nice to come across someone like Ahsley who was ALSO very serious about her job. We are few and far between.