I had such a great time back in November of 2018 when I bought my 2018 Ram 1500 Express from this location, with the help of Steve-O, whom I now know has moved on to newer adventures. As it stood until yesterday, March 27th, 2020, I have had loyalty to DCH Temecula. Every possible issue that came up back then, I was given several options to move forward, and was rewarded with a truck I value, and baby to this day. Imagine my surprise when I came back to have such horrible service given to me by Robert Traver, the Fleet/Internet Sales Manager.
I came in on the afternoon of the 27th with the intent of buying a newer truck, which I was not overly picky about, as long as it met a couple easy pieces of criteria; I wanted to pay no more than $625/month, and it be better than my current Express option-wise, and I am still flexible on pricing, if it is worth it! To trade, I had my 2018 Bright White 1500 Express with just over 21K on the odometer, several additional options I have added through the year and some change, such as factory tow mirrors with T-Bracket that most miss adding on, and the upper glove box door. This vehicle has around $27K left to pay on it, which I know for a fact, I should be able to at least get $25K in trader, as they still sell for around $27K themselves (if you can find them with that low of mileage)! I was interested in the 0% APR deal that is going on, which was not a deal-breaker should I not qualify for. I and my wife were interested in a 2020 Warlock and Laramie, but I was open to literally anything.
Robert did okay in pointing out a couple different trucks to us, but understandably, was also needing to worry about the whole social distancing thing, and I later found out he was working with another customer at the same time he was tending to my wife and me. We went inside so that my trade-in could be appraised and to have my credit check done, which meant a lot of waiting, to include while Robert was working with his other customer very intently. About 20 minutes later, Robert came back and basically told my wife and I that our credit was not what qualified for the 0% APR, and the trucks I were looking at would range around $1,000/month. This floored us, as our credit is good enough to refinance a home for a lower APR, but not for a vehicle? This makes ZERO sense! Robert then proceeds to basically wrap up all negotiations by handing all my documents back and key after hearing that we did not wish to place any money down, stating he wished he could help, but couldn’t. We left, to say the least!
At no point did Robert offer to try to help, or to steer us to any vehicles that might come close, no alternatives in the used trucks, or even any step-down trucks from the ones we looked at, such as the Big Horns, which are almost $20K cheaper than the Warlocks and Laramies. We feel as he just gave up on us, and since we couldn’t get the big dollar rigs, it wasn’t worth his time.
For this treatment, I can not refer DCH Temecula to anyone anymore, especially during this time when stimulating the market should be a big deal to have dealers work with customers. I feel that I will have better luck, and I have seen better luck through Lake Elsinore Chrysler Dodge Jeep Ram, which have offered to buy off my loan, and get me into something good once they get exactly what I’m looking for in… Sad, I did not even get a quote from Robert, nor did he let myself or my wife know how much my truck was in trade!
I Miss Steve-O, and would love to come back, just don’t think it will happen after this sour taste.