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DCH Honda of Nanuet - Service Center

Nanuet, NY

4.3
183 Reviews

183 Reviews of DCH Honda of Nanuet - Service Center

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November 12, 2023

I’ve used Honda service for 11 years straight since I purchased by 2012 Honda Fit at the dealership in Nanuet, NY. And I’ve known Joe Sanseverino all those years as well as I immediately gained a trust More

by ray.ciarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sanseverino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Clifford
Nov 13, 2023 -

DCH Honda of Nanuet responded

Thanks for the kind words about Joe and your continued loyalty throughout the years, Ray! We're glad to have you in the DCH Honda of Nanuet family!

August 20, 2023

Not happy with my latest service visit. Paid for lifetime oil changes (up to 4 a year). When I brought the car I was told I wasnt allowed to get the oil change because I exceeded the allowe More

by rgumby30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany
Aug 22, 2023 -

DCH Honda of Nanuet responded

Hello, Thank you for your business and feedback. Your time is valuable, and we do apologize for the frustration you were caused by this experience. Customer satisfaction is a priority for us, and we’ll work to ensure instances like this do not occur again in the future. I’d like to speak with you about your visit but am having difficulty finding your contact information based on this username. Please reach out to me through the number below at your convenience. I hope to hear from you soon. Joseph Modica Service Manager 845-501-8351

July 09, 2023

IM A NEW SERVICE CUSTOMER TO THIS DEALERSHIP ASOF JAN 1,, 2023 AND SINCE I STARTED I GIVE MY SERVICE ADVISER GABRIELL,,BRITTNEY ,THEIR MGR JOE , AND JOE’S ASST , ARE VERY PASSIONATE PROFESSIONAL AND CARIN More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sanseverino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MGR JOE , ADVISOR GABE ROSARIO,AND BRITTNEY
Jul 10, 2023 -

DCH Honda of Nanuet responded

Hello CC, We're thrilled to have you as our DCH Honda of Nanuet service guest. Thank you so much for complimenting Gabriel, Brittany, Joe and the team. It means a lot to us to be commended on our passionate, caring and professional assistance and we're always happy to go the extra mile for our valued customers. Drive safe and we'll see you next time we can be of service.

Jul 10, 2023 -

CC responded

You are sooo WELCOME !,,

April 21, 2023

What an amazing experience with the service department at DCH Nanuet! My son called me from the side of the road so upset because his car kept stalling. I reached out to Joe, (Service Manager) and his AMAZIN More

by danalea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Modica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kodiak Sturgess
Apr 24, 2023 -

DCH Honda of Nanuet responded

Hello Dana, Thank you very much for taking the time to leave us this thoughtful feedback on behalf of your son. We're happy to have been able to help relieve some of the anxiety that undoubtedly accompanied this experience for you both. It will mean a lot to Joe, Kodiak and the DCH Honda of Nanuet team to hear their level of care earned such commendations. We wish both of you safe travels ahead and the team is always here to help with anything you need along the way.

April 21, 2023

Joe Modica, Service Manager went above and beyond! I am extremely thankful to him and his staff for taking such amazing care of my nephew's Honda in an emergency situation. I would highly recommend se More

by simone morejon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Modica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kodiak Sturgess
Apr 24, 2023 -

DCH Honda of Nanuet responded

Hello Simone, We understand needing vehicle repairs even when expected can be stressful, let alone when it is an emergency situation. It was our sincerest pleasure to help your nephew through everything here at DCH Honda of Nanuet. Joe and the team will truly appreciate hearing how valued their assistance was and be proud in learning they've earned your recommendation. Safe travels to you and he both. Please always reach out whenever we can be of service again down the road.

December 31, 2021

Terrible service. Doesn't want to fix anything even when it was under warranty or it was their fault. Terrible customer service. Would never come back here again. More

by ellebee23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Darren Makofsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Sanseverino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Joseph
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Modica
1.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mehmet Edipov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Eagle, Dennis Clifford, Jeremy Carrasquillo
August 25, 2021

Gabriel in service is always helpful, he does his best to work quickly, efficiently, and effectively. I would definitely return and would absolutely recommend other Honda customers to him. More

by HondaCivicDriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Modica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Rosario
Aug 25, 2021 -

DCH Honda of Nanuet responded

Hello, Thank you for choosing our service team to care for your Civic! We're happy to hear Gabriel continues to provide you excellent service, and we look forward to working with you again in the future at DCH Honda of Nanuet.

July 14, 2021

Cliff is the best service advisor at DCH Honda of Nanuet. He is thorough and cares about getting your work done as quick as possible. He is also a very nice man and highly recommend him. More

by Penguin40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Clifford
Jul 18, 2021 -

DCH Honda of Nanuet responded

Hi Jimbo, We're glad to hear Dennis and our DCH Honda of Nanuet service team were able to help get you quickly back on the road! Thank you for choosing us, and come see us again whenever we can help in the future.

April 26, 2021

I’ll start by saying that after having a bad experience with purchasing a car in the past, I was very nervous to buy a car. However, I was nicely surprised at Honda in Nanuet. Purchasing my Honda CR-V was More

by Joanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oparaku
Apr 27, 2021 -

DCH Honda of Nanuet responded

Joanna, Wow! Thank you for so many kind words about Tony. We agree, he's great! We're glad to hear you love your new CR-V, and we wish you many safe and fun travels ahead. Thank you again for the wonderful review and recommending Honda of Nanuet. Come see us again in the future!

March 04, 2021

When in to have my 2018 Pilot serviced after having a bad experience at another dealership (Middletown Honda). Joe Sanseverino was very helpful, knowledgeable and professional to say the least.. More

by nperez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Sanseverino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dhimitri Robo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

DCH Honda of Nanuet responded

NPerez, we appreciate you taking the time to write such a kind review. Joe and our Honda of Nanuet team are happy to have helped you with service on your Honda Pilot and we're glad everything worked out. We hope you come see us again in the future!

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