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DCH Toyota of Milford - Service Center

4.8

106 Lifetime Service Reviews

300 Fortune Blvd, Milford, Massachusetts 01757

106 Reviews of DCH Toyota of Milford - Service Center

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September 18, 2018

"Things went as the service advisor explained "

- Beth C.

While my car was being serviced I was able to go for a walk and get some shopping done. The car was finished in less than the 45 minutes he estimated it would take. I was very pleased.

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Recommend Dealer
Yes
Employees Worked With
David
September 04, 2018

"MA state inspection"

- msol55

My car was washed, vacuumed, and windows cleaned as part of the inspection service. The glass where the sticker is mounted was scraped clean and the new sticker was placed perfectly. I sat in the comfortable waiting area monitoring the morning news on the TVs and reading an ebook. Quick, pleasant, efficient and I got more than expected (with the car cleaning). I've also got to say that the customer service rep was very professional. Sorry that I missed her name...

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Mackenzie Hayes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jamie Stewart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 07, 2018 -

DCH Toyota of Milford responded

Thanks for the review of our store and team! it makes us very proud!

September 03, 2018

"AC compressor repair. "

- RW

Excellent service. Comfortable waiting area. Good coffee. Friendly people. Nice van driver. Mackenzie Hayes was excellent as service liaison! Friendly and efficient! Despite anxiety over new car repair, good experience overall.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mackenzie Hayes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 07, 2018 -

DCH Toyota of Milford responded

Thanks for the all the compliments! We appreciate the great review!

September 02, 2018

"Awesome Service"

- No-one special

Tony was above the bar in attention and customer service skills. I highly recommend him to othersin the future he kept me and my wife with constant updates

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Recommend Dealer
Yes
Employees Worked With
Anthony Roma
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 07, 2018 -

DCH Toyota of Milford responded

Thank you for the glowing recommendation! We know this means the world to him! Thanks again!

August 31, 2018

"DCH is amazing!"

- Danielle123

I just wanted to say that I am very pleased with the way DCH has fixed IRA’s mistakes. As some of you know I have had very bad experiences with IRA Toyota, but ever since DCH has taken over my experiences have changed. Jeff Cabral has helped me almost every single time that I’ve come in and he is definitely your best employee. He really cares about us and how happy we are with the services that are done to our cars. I am always so happy coming out of DCH. You also have other employees that will ask if we are being taken care of and are extremely friendly. Keep up the good work, it truly shows.

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Recommend Dealer
Yes
Employees Worked With
Jeff Cabral
Sep 07, 2018 -

DCH Toyota of Milford responded

Thank you Danielle! We will keep up the good work! Thank you for the great feedback!

August 30, 2018

"Great service and personal "

- Richard 1944

My vehicle went in for service I was taken care promptly. Also what the expected cost would be. This was very important to me. Service Mike Cabral was outstanding.

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Recommend Dealer
Yes
Employees Worked With
Mike Cabral
Sep 07, 2018 -

DCH Toyota of Milford responded

Thank you Richard! Thank you for the compliments about Mike as well!

August 25, 2018

"I was very pleased with Jeff Cabral's assistance, "

- Realtor@Classic

I also very much appreciated being able to get a ride home by Joe Grillo while maintenance work was being done as well as seeing Hany, who sold me my SUV, and meeting Jeff's Dad as well. All your employees make one feel important and are very pleasant and helpful .

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Recommend Dealer
Yes
Employees Worked With
Hany Arian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jeff Cabral and Joe Grillo
Aug 28, 2018 -

DCH Toyota of Milford responded

Thank you for the great review of our team! Hany will be quite pleased to see this I'm sure! Have a great day!

August 22, 2018

"Excellent customer service!"

- ADonovan5

The service team provided a state inspection and serviced my car. It's a one stop shop and stress free. One of the main reason I love working with Toyota. Thanks!

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Mackenzie Hayes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Anthony Roma
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jamie Stewart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 28, 2018 -

DCH Toyota of Milford responded

Thank you so much for rating our team members so highly! Its really uplifting for the whole team!

August 15, 2018

"Customer Service"

- Bagger

Just to let you know I was very satisfied with the service I received when I brought my Corolla for it's 15,000 Maintenance checkup. I was very fortunate to have Tony Roma as a Service Advisor, He made sure that I got a ride to and from work as my car was being serviced.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Roma
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 21, 2018 -

DCH Toyota of Milford responded

We were lucky to have you as a customer! Thank you so much for great to work with, and we'll pass this on to Anthony!

July 31, 2018

"Fast efficient."

- loyalseienna driver 123

Did only what needed to be done at minimum cost . Actually noted unnecessary service for this visit that would be scheduled for the next service date.

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Recommend Dealer
Yes
Employees Worked With
Aug 03, 2018 -

DCH Toyota of Milford responded

We were happy to have been of help! Can't wait to see you again soon!

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