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DCH Toyota of Milford - Service Center

4.8

116 Lifetime Service Reviews

300 Fortune Blvd, Milford, Massachusetts 01757

116 Reviews of DCH Toyota of Milford - Service Center

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November 01, 2018

"Great!"

- BrewCrew75

Was great. Very friendly, efficient and expectations were set at the beginning and they delivered on those expectations. I would recommend Mackenzie to anyone that brings their car in for service.

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Recommend Dealer
Yes
Employees Worked With
Mackenzie Hayes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2018 -

DCH Toyota of Milford responded

Thank you so much for the review! Glad to hear all went well and met your expectations! Let us know if you need anything else!

October 23, 2018

"Great service"

- Rav401

First time at this dealership. Recently moved to Milford from RI. Makenzie was very helpful. She showed me around the facility and made me really feel comfortable as if I have been going to this deslership. She truly deserves 5 stars

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Recommend Dealer
Yes
Employees Worked With
Mackenzie Hayes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 29, 2018 -

DCH Toyota of Milford responded

Thanks for the great testimony of our team! We're glad to have been of help since you made the move here! feel free to call or stop by if you need anything!

October 20, 2018

"A productive hour and a half"

- Oscarjake1

I always take work with me, so it seems your service takes only a few minutes. Your staff--this time Angelo--is helpful, pleasant, and professional. Great work.

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Recommend Dealer
Yes
Employees Worked With
Angelo Castellana
Oct 29, 2018 -

DCH Toyota of Milford responded

Thank you Oscar! It's good to know we've consistently been good. Let us know if you need anything else!

October 14, 2018

"RECALL SCAM"

- clayton01746

Words can not describe how absolutely SHOCKED I am by DCH's approach to taking advantage of customers who come in for "No Cost to the Customer" recalls. This is the 2nd time that DCH created a SCAM related to something that should've been covered by a Toyota recall. The first time was a motorized side door recall where I had to pay $135. And just last week they tried to charge me $500 for a piece of plastic that was involved in the shift assembly recall. This is a practice they need to stop and I'm in the process of relaying my experience to a media outlet that does stories on fraud and scams. The ONLY positive, and I truly mean ONLY, was my experience with Dave Skehan. He was very professional, friendly, and customer focused. He's a great guy and it's too bad he has to work for thieves. CRyan- Holliston, MA

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Recommend Dealer
No
Employees Worked With
HIGHLY RECOMMEND Dave Skehan, but it's too bad he works for such an unethical group.
Oct 15, 2018 -

DCH Toyota of Milford responded

Hello Clayton. We really appreciate the words you had to say about Dave first off. It shows how much his performance shined when despite a bad experience you'll still praise him. Thank you for that. Secondly, we'd be more than happy to discuss the issue further to explain our end as well as look towards some resolution. Please call and as to speak to Greg Holway when you get a free moment. We look forward to your call.

October 04, 2018

"Very satisfied "

- KathyJ

From booking my appointment with Jeff to my shuttle ride to and from , everything was timely, convenient and pleasant and the 5 point detailing was like buying a brand new vehicle!!! Got my maintenance check up all at the same time ...

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Recommend Dealer
Yes
Employees Worked With
Jeff in Service and I sorry I didn't get name of shuttle driver,
Oct 15, 2018 -

DCH Toyota of Milford responded

Thank you so much Kathy! Hearing that the transaction was so smooth from start to finish brings peace of mind and happy vibes to the whole team! If you need anything else, just give us a call!

October 04, 2018

"OIL CHANGE"

- ben2001

BECAUSE OF ANGELA THE CUSTOMER SERVICE MAN. HE WAS RESPECTIVE, KIND, NICE AND AM GLAD HE WAS MY CUSTOMER MAN. THE RECEPTION LADY WAS LITTLE UPSET MEANING UNHAPPY HAPPY.

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Recommend Dealer
Yes
Employees Worked With
ANGELA OR ANGELO HES WAS'
Oct 15, 2018 -

DCH Toyota of Milford responded

Thank you Ben! We look forward to next time!

September 24, 2018

"Great Service"

- cinbob

I have been having all my service done here since I bought my car there 3 years ago and never had a bad experience here

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Recommend Dealer
Yes
Employees Worked With
David Skehan
Oct 15, 2018 -

DCH Toyota of Milford responded

Glad to have been keeping up the good work! Let us know if you need anything else!

September 24, 2018

"DCH check in & report was clear.Turnaround time was short. "

- Rav4_Tacoma

Hours are great and response to the service was on complete and time. I like the clean Rav4 returned to me unlike some auto shops.

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Recommend Dealer
Yes
Employees Worked With
Jamie Stewart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Forgot His name and his picture wasn't under service. I did deal with Jamie Stewart in the past.
Oct 15, 2018 -

DCH Toyota of Milford responded

Thank you so much! It was great to work with you as well!

September 24, 2018

"Easy accurate service"

- sfghfgh

I usually do all my vehicle maintenance myself but DCH helped me schedule a transmission fluid flush and gave me a deal on changing the fluids in my transfer case, front diff, and rear diff. Fast and done right. Truck was also spotless clean when i went to pick it up, inside and out. Other dealerships i have contacted suggested different maintenance for what i was asking for, but Mike and Anthony explained to me that what i wanted to do was in fact the ideal way to do it and at the interval mileage i was at was a little early but totally fine. Definitely will be going back even though it is far for me.

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Recommend Dealer
Yes
Employees Worked With
Anthony Roma
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike
Oct 12, 2018 -

DCH Toyota of Milford responded

We really appreciate you going out of your way to work with us. It is very kind of you to do and we're lucky to get to work with you. Let us know if you need anything else!

September 24, 2018

"First service"

- Milford guy

Jeff provided Great service It was really fast and professional Jeff was Informative About the service and the warrantee information Would recommend to a friend or relative to shop here

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Recommend Dealer
Yes
Employees Worked With
Jeff Cabral
Oct 12, 2018 -

DCH Toyota of Milford responded

Thanks for the great review and recommendation! We greatly appreciate it!

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