DCH Wappingers Falls Toyota

Everyone at the dealership was Very understanding and helpful and made the car buying situation as least stressful as they could! helpful and made the car buying situation as least stressful as they could! More

My service rep Evin Calderon is a 10/10 superstar. Good service reps are hard to find and evin is out of this world. He always takes care of me and my RAV4. He makes sure things are priced well for me. Whe service reps are hard to find and evin is out of this world. He always takes care of me and my RAV4. He makes sure things are priced well for me. When I got into a car accident (hitting a deer) Evin fought with geico on my behalf so my insurance will cover 100% of my car costs. I really appreciate everything Evin has helped me out with, there is no better service rep than him. More

Happy with sales staff and dealership very attentive and helpful. Pleasurable experience would recommend this dealership helpful. Pleasurable experience would recommend this dealership More

I bought a used car from DCH. They were very helpful and I would go back for any future purchases I would go back for any future purchases More

From the sale to the service this dealership is the best. Professional and very customer oriented best. Professional and very customer oriented More

Great service great counter help I would recommend anyone to buy Toyota they make a great vehicle to buy Toyota they make a great vehicle More

Initially, my husband and I went into DCH not intending to purchase a vehicle but, rather to see what our options were. From the moment my husband and I came into the dealership and met with your salesman, to purchase a vehicle but, rather to see what our options were. From the moment my husband and I came into the dealership and met with your salesman, Joe Worthington, he made it an extremely positive, pleasant and informative experience for us. He took the time to go over our financial options,, showed us the vehicles in stock and went over, in detail, the features of the vehicle we were considering purchasing. Because of the great experience we had in dealing with Mr. Worthington, we made the decision that day to purchase our new vehicle. When we went to pickup our new vehicle he made sure we left feeling very confident and happy with our new vehicle purchase, and we were, thanks to him. Mr. Worthington truly is a credit to your dealership. We love our new vehicle and can not thank Mr. Worthington enough for all his time and all he did to make our experience an amazing one. More

Buyer beware!!! Please read before you even think about purchasing a vehicle from this dealership! I went in looking for a RAV4. Avi, my salesman told me every car on the lot is going for $3,000 over st purchasing a vehicle from this dealership! I went in looking for a RAV4. Avi, my salesman told me every car on the lot is going for $3,000 over sticker if you are local and $5,000 over if you are from out of town...I accepted that considering the COVID/supply chain issue time we are in. I waited 2 weeks for the car to arrive only to find it with dirt on the front and with tape pieces leftover on the hood after a clear coating was supposedly (but unknowingly) added on. I then went to sit with the finance manager, Kevin McCarthy, to finish the deal. After looking over the paperwork, I realized that almost $1,000 worth of "dealer added accessories" had been added on without ever being explicitly disclosed to me. If I had known, I would have never opted for nitrofill in my tires and a clear coat over the car. They refused to remove the charges. BUT don't worry if this happens to your deal too- just walk out and they'll call you the next day and agree to remove those charges. So I went back the next evening and before getting too far into the process I wanted to make sure that I was receiving the special "Toyotathon" 1.9% financing- a special that was being run for my model of car on all trims. Kevin first told me there was no such special being run until I showed him the posting on his own website (https://www.toyota.com/upstateny/deals-incentives/rav4hybrid_apr_372648/). He then told me I did not qualify. I was surprised to hear this because I have great credit; I purchased another vehicle 3 days later and that dealership told me I have excellent credit. I told him I had no problem having a cosigner come immediately so I would receive the rate I was entitled to. In the meantime, I had asked him to show me the decline form showing that I in fact was ineligible. His response to that was, "no buddy, I'm not pulling it up for you." CORRECT ME IF I AM WRONG, BUT I DO BELIEVE IT IS ILLEGAL TO NOT SHOW THE DECLINE FORM IF THE CUSTOMER ASKS. When I asked again for him to either show me the form or to go run it in the first place, he asked me to go back to Avi's desk while we wait...for him to actually run it...who knows. At that point the general sales manager, Daryl Callahan, came over and told me he "simply wasn't interested in doing the deal at 1.9%" and that he was "more than happy to go forward at 6.19% as that would make the deal worth it to them." Long story short, I went down the street to Hudson Valley Volkswagen and now happily drive a Tiguan that was immediately available, less expensive with nicer trim features (not $3,000 over sticker), and had the pleasure of dealing with an honest and trustworthy salesman and finance manager. Eric, Hunter, and Chip at Volkswagen were amazing! ***The team at Volkswagen was also able to tell me that Toyota did in fact run my credit for the special financing, that it was great, and that I did qualify and would qualify for any financing offer...shocker! 🙄 More

Great dealership I’ve bought 4 cars from them in the past 3 years always friendly service will recommend to my friends and family will buy from them again Dylan in finance is great 3 years always friendly service will recommend to my friends and family will buy from them again Dylan in finance is great More

INSPECTION & FIXES WERE DONE PROMPTLY AND WAS BACK AT MY JOB IN NO TIME - COURTEOUS FRIENDLY STAFF AND PROMPT EFFICIENT SERVICE MADE MY DAY! JOB IN NO TIME - COURTEOUS FRIENDLY STAFF AND PROMPT EFFICIENT SERVICE MADE MY DAY! More