Dadeland Dodge Chrysler Jeep RAM - Service Center

I worked with Michelle and she was very helpful and thorough. Very pleased with the experience. thorough. Very pleased with the experience. More

Went in for a recall issue. My airbag on the driver and passenger side were both replaced. When I got back in my truck, the AC was no longer working. I drove down the street and was realizing this as i dro passenger side were both replaced. When I got back in my truck, the AC was no longer working. I drove down the street and was realizing this as i drove. I stopped in the parking lot of Brandsmart down the street. Turned my truck off and it wouldn't start back up. I was stranded for over 2 hours and called the dealership back. Deysi (from service) finally got on the line but told me I need to get the truck jumped and get it back to them. The truck wasn't taking a jump. I tried from an F-150 from a person passing by. The battery was completely dead. My girlfriend came with my two kids and we went to the dealership, leaving my truck at brandsmart. The sales manager told me until they know that it was their fault, I was on my own. Told me he'd call me a tow truck but then doubled back and said I'd have to call my own after not being able to get in contact with the one he tried to call. After causing a scene with the conversation getting louder and demanding they fix the issue, someone else finally came and said they'd send a service tech to my truck to get it started. They jumped it with a strong jump box and told me my battery was bad. I went straight to advance auto where I got the battery less than a year ago. They charged it fully and tested it. The battery was good, the alternator was good, the starter was good. My AC is still not working correctly and my power cable to my subwoofer was left disconnected. Also my radio was left hanging out. It was a VERY shoddy job. I missed a day of work dealing with this issue. At the moment, I'm being sent away by the service manager, Maria, admitting that mistakes were made but there's nothing that can be done. They just tested my battery and it's testing as good. Maria told me there was no way they could've determined the battery was bad in the brandsmart parking lot with it being that drained. They did though. It also took a long time to get my vehicle back after the service. I'm pretty sure they had to jump it out before they gave it back to me considering how dead it was. Had I not escalated this far and just taken what they told me, I would've paid for a tow truck and also a new battery. So far, these are the people that were rude and unhelpful with my situation: Ricardo Shedden - Sales manager Maria - Service Manager Stay tuned Dadeleand Dodge, there are some issues coming your way More

2019 grand Cherokee I been having a stop/start problem for about a year which 3 times another dealer was not been able to properly fix, I went to Dadeland Dodge and in about 3 hours they found and fixed t for about a year which 3 times another dealer was not been able to properly fix, I went to Dadeland Dodge and in about 3 hours they found and fixed the problem. Thanks to a great team Eric service advisor, and Maria Service manager, keep up the good work More

I went to the dealer where I originally bought my car for the 30000 miles service I was charged for a service that i didn’t need The. power steering flush and fluid My truck is equip with an electric p the 30000 miles service I was charged for a service that i didn’t need The. power steering flush and fluid My truck is equip with an electric power steering which uses no fluid so there are no hoses or pump therefore no maintenance is require the power comes from the battery and electrical system After reviewing the invoice when I got home I realized what they have done I went back to the dealer and they had to refund me $170 an also they did the rest of the service again because I was not please Just make sure that when you do a service to check your invoice and study what needs to be done in your car before going in You could get overcharge and don’t realize it More

Worst service advisor ever I had made an appointment at 9;15 AM. I was there before, thinking that my car would be serviced prior to anybody else. I sat for 1 hour and nothing I had made an appointment at 9;15 AM. I was there before, thinking that my car would be serviced prior to anybody else. I sat for 1 hour and nothing happened. I asked the advisor and he told me that the mechanic had not had an opportunity to check. I found that surprising as I had made the appointment precisely so that I would not have to wait for long. He indicated that the appointment was made to see him and it had nothing to do with when the sevice would be conducted. Of course, I left your premises, but it is inconceivable to me that I have to make an appointment to see a service advisor. As a matter of fact, there were 4 people ahead of me that did not have an appointment and were taken in before me. Please check my record to ascertain that this is the seventh Jeep I have purchased, but you can rest assured that I will never go back to Dadeland Jeep. By the way mu advisor's name was Komal. More

Incompetent of oil change Incompetent of an oil change and almost blew my engine. I took my car in on a Friday to receive an oil change. The following Monday, I had to get my Incompetent of an oil change and almost blew my engine. I took my car in on a Friday to receive an oil change. The following Monday, I had to get my 2019 Jeep cherokee towed because the Low Oil Pressure Warning came on and the car stopped driving completely. The car was towed back to the dealership where they told me they did a bad oil change and put the wrong filter on. My car had no oil in it at all. After picking my car back up from them on Tuesday, I let the service advisor Luis know that since their faulty oil change, my car has been delayed when starting and he failed to call me back and return my calls. The whole purpose in someone taking their car to the dealership for service is to ensure that they can receive the best service, and feel secure in that the job would be done correctly. My brand new car is now messed up thanks to their faulty oil change and they have no sympathy whatsoever. If they can mess up an oil change, think about what other damage they can do. Do not get your cars serviced here. The only good thing about this place is the woman whom works at the service desk, she has been nice on both occasions and helpful. More

Excellence at full speed She has been exceptional with everything I've needed from the Jeep dealer. From before I arrived till the time I departed, she ensured that everything She has been exceptional with everything I've needed from the Jeep dealer. From before I arrived till the time I departed, she ensured that everything would be done within a timely manner. She also made me feel comfortable while waiting for my service to be done. Her work ethics were superb. I admired the care she showed for me, knowing that my time was a virtue with my daughter involved. Everything needed to run smoothly but quickly, and it couldn't have been better without her public courtesy. More

The service dept was very rude and don't care They tried to charge me when no fee was discussed yet. They didn't fix my car b/c I found out it was triple the cost of what it should have been, and They tried to charge me when no fee was discussed yet. They didn't fix my car b/c I found out it was triple the cost of what it should have been, and they broke my window when it was fine before dropping it off. They killed my battery and only shrugged their shoulders in response. They made me feel unimportant and acted as if they hate their jobs and took it out on me. I will never go back there, nor will I ever recommend it to ANYONE. More

Worst customer service ever I am leasing a Pacifica and have had nothing but challenges in dealing with the dealership, especially the service department. Messages go unanswered I am leasing a Pacifica and have had nothing but challenges in dealing with the dealership, especially the service department. Messages go unanswered and promises for follow-up are hallow. Incompetence and no customer service culture - they let the Pacifica leave the lot after a routine oil change with no oil in the engine. Speechless.... More