Bob Sight Chrysler Dodge Jeep RAM - Service Center

Great customer service. They got my vehicle in quickly, did a thorough job and I was pleased with the overall experience. They got my vehicle in quickly, did a thorough job and I was pleased with the overall experience. More

Test drove the vehicle prior to it being serviced and it had no issues so I purchased it pending service. After service and detail the touch screen was fried and had to be replaced which is the only thing t had no issues so I purchased it pending service. After service and detail the touch screen was fried and had to be replaced which is the only thing they have covered. Within the first week the check engine light came on, I told them exactly what was going on with the check engine light as I had it looked at else where prior to taking it back to them and all they said was yeah that's what our code reads as well. Did nothing to fix or look into fixing this. But the main reason I was taking it in was I had a coolant leak that I could visually see. However, since I had to fill the coolant to drive it in to them, when they looked at it they said there was no leak. At no point did they run any actual diagnostic test, only visually looked at the vehicle. Would act surprised when I asked about particular tests they should have completed. 3 days later when I went to pick up the vehicle that they claim had no leak was low on coolant so I pointed it out. In addition to the lack of service I received, I was also talked to as if I have no clue what I am talking about because of my gender. If I could give a ZERO rating I would due to this lack of customer service as all these issues were within the first 30ish days of purchase and their lack of service knowledge. When purchasing the vehicle they made customer service look like it would be great, however, once purchased the tempo of customer service changes. More

Horrible customer service at the Jeep dealership. Kept my Jeep the first time for 10 days due to lack of parts and employees calling off work. Next time around, called in for a repair and was told th Kept my Jeep the first time for 10 days due to lack of parts and employees calling off work. Next time around, called in for a repair and was told that it would be the following week before they could get me in because of Technicians calling in sick. What the??? So I take it in a week later, and they keep it 3 days for a simple repair. Did not offer a loaner, kept making excuses. Only made the repair after I talked to the manager and told him "employees calling in sick" is not the customers problem. So then he told me to call Ryan the district manager. Ha, what a joke. Called Ryan P. twice and left messages, and he did not call back until the 3rd day. He was rude, obnoxious and full of excuses. I can see why the dealership is horrible, because customer service is usually passed from the top down! Don't use this dealership, we as consumers deserve better. WAKE UP DALE WILLY OWNERS. Go read your reviews. People are sick of your lousy service. More

Update:. While still not pleased with a lot of my past two days, at least the manager made it right. First went in for servicing and they identified a bunch of problems. (Possible). Had to come back ne two days, at least the manager made it right. First went in for servicing and they identified a bunch of problems. (Possible). Had to come back next day for "repairs" with a quote a bit over $1500. Was staying because supposed to be 4 hours.then told after 5 hours it would be longer. Gave me a loaner for rest of afternoon. Two and a half hours later it was ready. Went in and the price was $600+more than quote. Manager reduced it to quote which is all I asked. More

First time here getting my 2017Ram 1500 serviced. Very First time here getting my 2017 Ram 1500 serviced. Very impressed with the friendly service dept. This will be my new dealership for future service First time here getting my 2017 Ram 1500 serviced. Very impressed with the friendly service dept. This will be my new dealership for future service and most likely future vehicle purchases. More

Shortly after taking my Jeep to this dealership for service we noticed a cabin filter access door on the floor. They had broken the hinges and not replaced it. I will never take my car to this dealersh service we noticed a cabin filter access door on the floor. They had broken the hinges and not replaced it. I will never take my car to this dealership again. Their parts dept will not even return my call. More

Oil change Friendly, helpful staff. Clean facility. Everyone was very nice. My old service center always included tire rotation in the $60 oil change charge. Friendly, helpful staff. Clean facility. Everyone was very nice. My old service center always included tire rotation in the $60 oil change charge. Guess it is good to make an extra buck where you can. More

Incomplete and frustrated Briggs auto Lawrence KS My 2016 Dodge Ram was at the body shop and the service shop , in the beginning they would not call or return emails , after several trips to the shop My 2016 Dodge Ram was at the body shop and the service shop , in the beginning they would not call or return emails , after several trips to the shop and a phone call to them on Thursday March 21 I was told That my truck would be done on Friday March 22 , On Friday I go in to get my truck and they told me it would now be Monday morning , on Monday I go in again because I had heard nothing from them and then they tell me Tuesday morning , Tuesday morning they call me and then tell me it would be ready at 3 pm Tuesday . After going to the shop and not even getting out of the parking lot I realize the truck has a real bad steering issue that it never had before so I walk back in and tell them about it and then we go to the service manager and he claims it was like that when he received it on Friday , The truck drove fine when I took it in to them 10 days prior . So when I asked the service manager why he did not inform anyone of that he simply acted as if he didn’t care , I am amazed that someone would claim they are aware of a serious problem with someone’s vechicle but decide not to tell anyone about . To understand how bad the steering problem is imagine putting your truck on dry pavement and engage the 4 wheel drive and turn in a circle . The manager of the service Dept is john from what I understand he use to work for the dodge dealer in Ottawa Ks . More

Excellent Service Team! The Jeep service team at Brigg’s consistently provides excellent communication and is very personable to the customer. They make a point to listen to The Jeep service team at Brigg’s consistently provides excellent communication and is very personable to the customer. They make a point to listen to the customer when diagnosing the service issue and take pride in getting job done correctly. More

Great service I have had an issue with my drivers seat popping in cold weather since I purchased my truck in late 2017. I returned to the dealer where I bought the I have had an issue with my drivers seat popping in cold weather since I purchased my truck in late 2017. I returned to the dealer where I bought the truck three times, but they never resolved the issue. I took my truck to Briggs in Lawrence and they fixed the issue my first visit! Thank you, thank you, thank you!! More