Dan Cummins Chevrolet Buick of Paris - Service Center

my "under warranty" silverado engine started knocking. dealership says it will take over two weeks for them to even LOOK at my vehicle and would not provide a loaner!! terrible customer service!! dealership says it will take over two weeks for them to even LOOK at my vehicle and would not provide a loaner!! terrible customer service!! More

We ordered tires from Dan Cummins in Paris, KY. and given an appointment to have them put on. - My husband took off work for this appointment and upon arrival, our name was on the board showing our and given an appointment to have them put on. - My husband took off work for this appointment and upon arrival, our name was on the board showing our appointment time. We were later told that they did not have the tires and we would have to come back. We were given the name of the supervisor of the service dept (Casey Roberts) to discuss any concerns and to be given an explanation for this issue. When we called we left a message and she didn't bother to call us back. My husband took off work a 2nd time when the tires actually arrived. When he asked to speak to Casey to discuss a discount for having to use vacation time and make 2 trips to Paris, we were told she was unavailable. Something everyone should also know is there is a price match guarantee with Dan Cummins. When they were given the print out of a cheaper price elsewhere, we were told they were not honoring our comparison. Please note: it was for the same tire we bought from them... To say that our experience with Dan Cummins not standing behind what they offer was a disappointment is an understatement. We feel that the situation was not handled properly and that our time was not important. Department managers are responsible for the ethic and service that their team offers their customers. Casey Roberts dropped the ball. - A manager should call customers back when there is a concern or issue that needs attention. We had a very disappointing, time consuming and disrespectful experience with Dan Cummins, Paris Service Dept. More

The dervice department was great and kept me informed about the status of my car. about the status of my car. More

Josh Cummins and Tim Hollifield rock! !! Emailed about an issue. Tim had my vehicle fixed next day!!! Easy peasy... Thanks guys. Truly the best..... Service department (Paris KY location) !! Emailed about an issue. Tim had my vehicle fixed next day!!! Easy peasy... Thanks guys. Truly the best..... Service department (Paris KY location) kuddos to you guys too!!! More

Buyer BEWARE! !!!!!! I had originally posted a good review for this dealership, but after the experiences that I have with this business, I have decided to edit th !!!!!! I had originally posted a good review for this dealership, but after the experiences that I have with this business, I have decided to edit this review and share this with whomever shall read it , this review WILL NOT be recanted. Upon going into this dealership the buying experience was a total joke and thats just the beginning. We purchased a vehicle that needed some repair work done to the car and after some time haggling about it the dealership decided to give us a due bill for the work to be performed. I went to take the vehicle in for service at my appointed time and after 7 hours later, yes I said 7 hours later, this is what transpired. It took them 2 hours before they even looked at my vehicle to decide it needed 2 ball joints replaced before they could do the alignment and balance, ok so they paid for those, which they should have. They never did get back with me during the process to let me know how things were progressing, but 5 hours later it was supposedly fixed. The next day that my husband drove it to work and it made a horrible sound, metal on metal and had a terrible vibration, which it didnt before we took it in. He called the service department and after speaking to Service Advisor/People Relation manager, they said have our mechanic look at , and they would reimburse us because we were too scared to drive it. Upon having our mechanic look at it all he had to do was take his fingers and could turn the lug nuts on the right tire, they werent even tightened!!!! Also they couldnt get the lug nut out of the left tire, so they took a hammer and chissel and cut it off and caused damage to the rim around the lug hole. Upon discovering this and being very upset, my husband contacted Christina and the Service Manager David and demanded that they make this right, if that wheel wouldve came off it wouldve been casatrophic. Well they said bring it in they would look at it, well thats alll they have done, they wont answer or return our calls, after saying they would possibly replace the two front rims. This is unacceptable!!!!!! They are acting like they dont care and this is a poor excuse for customer relations. Trust me, do not take your vehicle to be serviced here for anything. I will also be leaving a review on Facebook and as well as the BBB. There is no excuse for treating your customers this way and after everything that we have experienced at this dealership it was a huge mistake, one that wont be made again. Good luck if you decide otherwise More

Had the pleasure of working with Candy when my vehicle needed serviced. She was so sweet and helpful. Love that pretty lady! -Jacob Good needed serviced. She was so sweet and helpful. Love that pretty lady! -Jacob Good More

I bought a chevy pick< from Dan Cummins in Geogetown, KY. This was a huge mistake. First they lied to my face saying they had fixed the air bag sensor and tire management system as well as ordered the latch This was a huge mistake. First they lied to my face saying they had fixed the air bag sensor and tire management system as well as ordered the latch for the rear driver door. Then it took 7 weeks to get an appointment to get it fixed today. I took off work to drop it off, they had it from 10am until 5pm. I called several times over a couple hours to check the status of the repairs with no response. So I finally drove 25 miles back up there and they had not done a single thing even though some of the parts were in stock. Now I have to take another day off work for another all day appointment to get it repaired. This is ridicules and I will never but another vehicle from Dan Cummins and highly advise everyone else to purchase vehicles from any other dealership but Dan Cummins. More

Prompt courteous staff; eager to serve their customers! Assured me that they would call as soon as my vehicle was done, and they did! It makes it a lot easier to bring my vehicle in for service or repair a Assured me that they would call as soon as my vehicle was done, and they did! It makes it a lot easier to bring my vehicle in for service or repair and know it will be taken care of. More