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Dana Ford Lincoln

Staten Island, NY

4.6
7,173 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,174 reviews

July 22, 2021

Jorge from sales is the best. Love this place! Great service, great flexibility, problems are solved right away! I recommend this place to anyone even non-fords! More

by Jcornet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge cornet
Jul 22, 2021 -

Dana Ford Lincoln responded

Thank you for your support of Jorge and the Dana Ford team! We're glad to have you as a customer.

July 22, 2021

When I purchased my new 2021 Aviator there were minor repairs and scratches that Dana agreed to repair. A few weeks later I scheduled to have repairs made. Truck came back with a damaged rim. Made anothe More

by billwoo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Keith Curran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

Aug 03, 2021 -

billwoo responded

So... I reached out to you 2X and also had concierge call and none of us has received a return call. I finally decided to just come to the dealership. You were too busy to speak with me but said you thought this had been taken care of??? I scheduled an appointment to repair the rim Dana damaged and was told another aviator would be given as a loaner. Showed up the morning of the appointment and prior to providing documentation confirmed I would be getting an Aviator loaner. Waited an hour and they pull around an old Explorer. Also, the Lady in charge of the loaners (Jasmine I think. One with Braids) has the nastiest attitude. Not just to customers but was even speaking with co-workers with disrespect. Not the service I was expecting to get when I purchased my 80k car.

July 21, 2021

Had a wonderful experience at the Ford dealership they had wonderful staff friendly easy to talk, I would also like to recommend the place for other who are instead in buying a Ford. More

by jayasekerage
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Peters
Jul 22, 2021 -

Dana Ford Lincoln responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

July 20, 2021

Hi ! Another excellent customer service experience at Dana Ford. Thank you Harley , Has and the entire customer service team for resolving issues efficiently and amazing customer service as always More

by KRISTINEMARIESHATKIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley and the entire team in service
Jul 20, 2021 -

Dana Ford Lincoln responded

We're so happy to hear this! Thank you for sharing your positive experience with Harley and the Dana Ford team. Take care!

July 20, 2021

Staff is very efficient and courteous! I dropped my vehicle off at 10 and rep called me within 2 hours to tell me car was done. More

by Monacurls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Farag, Patrick Ciotola, Danielle Barbaria
Jul 21, 2021 -

Dana Ford Lincoln responded

Thank you for choosing Dana Ford, we appreciate your positive feedback!

July 20, 2021

Had an excellent buying experience with the salesman Chris Sellitti and sales manager Steve Riccardone. They put up with all my questions and indecision, and we settled on a fair deal for a Corsair. Aft More

by mg83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Riccardone, Chris Sellitti
Jul 21, 2021 -

Dana Ford Lincoln responded

We're so happy you love your Corsair! Thank you for letting Chris, Steve, and our team provide you with a five-star experience! - Dana Ford

July 19, 2021

I purchased a new Ford Escape at Dana with the excellent assistance from Tom Busacca and his manager Jesse. They both did excellent work and made the process seamless. More

by Eric Sposito
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse, Thomas Busacca
Jul 20, 2021 -

Dana Ford Lincoln responded

Thanks for sharing your buying experience with Tom and Jesse at Dana Ford! We hope you love your new Ford Escape! We'll see you on the road!

July 18, 2021

Car I was scheduled to test drive wasn’t even there. Then the extremely dishonest sales team led me to believe I was purchasing an upgraded or the premium model to that one I scheduled only to find out month More

by GreatCarBadDealer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Riccardone, Thomas Busacca
Jul 26, 2021 -

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Doug Hansen - GSM - 718-983-8700

Jul 26, 2021 -

GreatCarBadDealer responded

Too little to late, I already came in and tried to deal with this and got nothing but frustrated with your sales managers rude dismissive attitude. The review and rating are staying. I will be sharing my experience with my 15,000+ followers on social media and any other dealer rating websites I happen to find. Hopefully I can save some other customers from being lied to and ripped off by your dealership’s shady sales team.

July 16, 2021

Excellent yes I would recommend Dana Ford to other people we were treated very nice felt comfortable with our new truck when leaving we still have to go back and they are like just stop in at your convenienc More

by donnamarie316
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Sellitti
Jul 19, 2021 -

Dana Ford Lincoln responded

Our goal is to provide top-notch customer service, and I am glad to hear that our team has shown you their commitment to this. If there is anything more we can do for you please come back and see us any time! Take care!

July 15, 2021

Always great service and great staff! Stress free! Always feel confident in the service my vehicle has received. Everyone is a pleasure to work with, from making the appointment to rolling out of the service More

by najch1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Hernandez,Loida
Jul 15, 2021 -

Dana Ford Lincoln responded

Thank you for taking the time to submit this amazing feedback. Glad to hear that you are consistently impressed with the service we offer here at Dana Ford!

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