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Dana Ford Lincoln - Service Center

Staten Island, NY

About
Employees
Reviews
4.4
2,510 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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Call Service Center (718) 983-8700

266 West Service Rd.

Staten Island, NY

10314

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2,510 Reviews of Dana Ford Lincoln - Service Center

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May 03, 2023

We were treated well and we left with a good used car which makes us happy More

by FBANJO
Recommend Dealer
Yes
Employees Worked With
Frank Sinatra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Graffeo
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May 04, 2023 -

Dana Ford Lincoln responded

Congrats on your vehicle! We're happy that our team helped find you a used vehicle! -Dana Ford

May 01, 2023

Very courteous. Not a long wait like previous visits. Work done quickly and efficiently. Very happy More

by JOBEN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2023 -

Dana Ford Lincoln responded

We're thrilled to hear that your recent visit to Dana Ford resulted in such a positive experience! Our team takes pride in providing efficient and courteous service, and we're glad that you were pleased with the work done. Thank you for your support - we hope to see you again soon!

April 29, 2023

For over 2 weeks The service department has been completely non responsive to our needs for our 2020 Lincoln MKZ. Customer service is non-existent there. What a disgrace! And the dealer wants us to More

by dNEGLIA9
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Barbaria
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith rated poor, Theresa McMahon
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May 01, 2023 -

Dana Ford Lincoln responded

Thank you for the review. I'm sorry to hear of your frustration and would like the opportunity to discuss this situation with you in greater detail. If you could please contact me directly at your earliest convenience, it would be much appreciated. Thanks again, Keith Curran - Service Director - 718-983-8700 ext 297

May 01, 2023 -

dNEGLIA9 responded

I already left a message for you on April 28, and called again this morning, asking for you, but was connected to your assistant manager, Haz, who has all of the details of my "frustration". I suggest that you speak to him, and if you still want to discuss my situation in greater detail you can contact me directly. Haz can give you my contact information.

April 28, 2023

I completed survey yesterday. Not sure why I am receiving another one in this short amount of time More

by thesiqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Barrow
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May 01, 2023 -

Dana Ford Lincoln responded

We appreciate your update and honest feedback. We hope to see you back in the near future! Thank you! - Dana Ford

April 28, 2023

I completed survey yesterday. Not sure why I am receiving another one in this short amount of time More

by thesiqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Barrow
Report | Print
May 01, 2023 -

Dana Ford Lincoln responded

We appreciate your update and honest feedback. We hope to see you back in the near future! Thank you! - Dana Ford

April 28, 2023

I would never buy a car from Dana the sales people are wonderful until you buy the car. If you need service be willing to give up the car for at least a month that’s how long they keep your car at a minim More

by kimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Langilotti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Barrow
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May 01, 2023 -

Dana Ford Lincoln responded

Thank you for reaching out, Kimmy. I'm sorry to hear of your frustration and would like the opportunity to discuss this situation with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Keith Curran - Service Director - 718-983-8700 ext 297

May 01, 2023 -

kimmy responded

No need for me to reach out to you we got rid of the vehicle, which was a shame because we didn’t have it a year but we were so frustrated with the service we couldn’t do it anymore. It’s not just us many people I know that bought or leased from Dana the car was in for service just as long or longer. This is unacceptable. I don’t care that you gave us a rental. We are still paying for the lease if it’s a lease, or for our Sirius XM radio or just for the mere fact of having your own car.

April 28, 2023

Ford service has made big improvements within the past few years. Very good experience this time around. They quickly diagnosed and resolved my issues in a timely manner. Thank you Joe and Mike! More

by Tagliaferro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech Mike, Neil Barrow , Eric Iwulski, Arianna Keegan, John Lomando
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May 01, 2023 -

Dana Ford Lincoln responded

We're happy to hear that our Ford service has met your expectations, Tagliaferro! Joe and Mike take pride in providing efficient and effective service and we're glad they succeeded! Thanks for taking the time to share your experience with us here at Dana Ford!

May 01, 2023 -

Tagliaferro responded

Keep up the good work! I hope to continuously see Dana Ford improve!

April 27, 2023

I came in for a oil change, they noticed a oil leak. The team came up with a plan offerd it to me, gave me a rental fixed the problem and i have my vehical back running great. My gas last longer, still More

by popeye9114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Barrow , Eric Iwulski, Arianna Keegan, John Lomando
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Apr 28, 2023 -

Dana Ford Lincoln responded

We're glad our team could take care of your oil leak and get your vehicle running great again! We appreciate your loyalty and look forward to continuing to serve you in the future! Thank you! - Dana Ford

April 27, 2023

The people are great. Very professional and friendly. They managed the service on a timely manner. More

by Betsrive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Barrow
Report | Print
May 01, 2023 -

Dana Ford Lincoln responded

Thank you for the kind words for our team! We hope that you come to see us again soon so we can provide another five-star experience! - Dana Ford

April 26, 2023

Haz 5 Very accommodating. Did what I needed quickly. They were very attentive to my concerns. They knew how to remedy my situation immediately. More

by fmb514@aol.com
Recommend Dealer
Yes
Employees Worked With
Hi
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Apr 27, 2023 -

Dana Ford Lincoln responded

We're so glad to hear you had a positive experience with us at Dana Ford! Thank you for taking the time to share your feedback with us!

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