Porsche Danbury - Service Center

Power steering failed mid-drive, was told they won’t look at car for three weeks. No offer of replacement vehicle and was told they won’t pick up vehicle even though it’s undriveable. at car for three weeks. No offer of replacement vehicle and was told they won’t pick up vehicle even though it’s undriveable. More

In my experience this dealership does not stand behind their work and correct their mistakes. I would recommend finding a different Porsche dealer to conduct business with. Here is the situation. I purc their work and correct their mistakes. I would recommend finding a different Porsche dealer to conduct business with. Here is the situation. I purchased a CPO Cayenne Turbo online in July 2021 trusting the dealerships CPO certification process to deliver a mechanically sound vehicle. I then paid a friends college age daughter to pick it up and deliver it to my summer home 4 hours away in northern VT. The Cayenne arrived at my home with a severely chattering transfer case (Porsche calls is a transfer box) and a chassis fault (PASM malfunctioning and would not go into Sport Mode). it is possible that the chassis fault occurred on the trip from dealership to my home but the transmission chatter from the failing transfer box (a common known problem in the Cayenne) indicates that the dealership never even test drove the car in the CPO certification process. Awful. Now the worst part, they declined to make it right and come get the car, repair it and return it to me. They also declined to arrange delivery or transportation for me to Bradley airport when I offered to fly in and out of there to get the car close to them on my own time and expense (there are no Porsche dealers in Vermont and Canadian border was closed). They simply refused to make the repair process easy for me and make me whole for my out of pocket expenses (never mind the huge inconvenience). I will NEVER EVER do business with Danbury Porsche again. I ended up getting the car to Hoffman Porsche near Hartford and they were EXCELLENT and even offered to pay me back for the Porsche Roadside excess towing charge to get it them even though it was Danbury Porsche's fault. I highly recommend Hoffman who went out of their way to make the process convenient for me including delivering the car close to Bradley to make my retrieval simple and fast. More

This dealership Rocks Professional while This dealership Rocks Professional while friendly Knowledgeable & well trained Spotless yet welcoming & warm atmosphere Trustworthy and straight This dealership Rocks Professional while friendly Knowledgeable & well trained Spotless yet welcoming & warm atmosphere Trustworthy and straightforward For this reason I never want to buy another brand or go to another dealership I’m married to both for life ⭐️⭐️⭐️⭐️⭐️☺️ More

As always Service was efficient and timely. I particularly appreciate a thorough car wash at the end and also the video showing the break and tire wire. The only thing I did not like was the conf particularly appreciate a thorough car wash at the end and also the video showing the break and tire wire. The only thing I did not like was the confusing password requirement to submit this review. I had to do the whole review over again as a result More

Great service! Loved the video discussing my Boxter, the car was serviced and finished as promised, the car was clean and the staff was friendly and helpful car was serviced and finished as promised, the car was clean and the staff was friendly and helpful More

On time and friendly service. Appreciate your support even though the car was bought and usually kept in SC. Quiet workspace when waiting also a plus. even though the car was bought and usually kept in SC. Quiet workspace when waiting also a plus. More

Excellent service and follow up. The video "audit" product is exceptionally good - keep it up. Everything diagnosed and fixed as promised. Will always recommend Danbury Porsche. product is exceptionally good - keep it up. Everything diagnosed and fixed as promised. Will always recommend Danbury Porsche. More

efficient clean and friendly, they did what they said they would in the time they said they would and I was home for dinner ! hurrah they would in the time they said they would and I was home for dinner ! hurrah More

Very professional Eric followed up on the software Very professional Eric followed up on the software update status Very professional Eric followed up on the software update status More

As always speedy and courteous service and great communication. The lack of a car delivery (like other luxury car brands) makes any service a whole day two person affair, which is very inconvenient. communication. The lack of a car delivery (like other luxury car brands) makes any service a whole day two person affair, which is very inconvenient. More