I purchased my new GMC truck here in March of 2016. The initial sale process went smoothly, and the Billy, my salesperson, could not have been nicer during the process. When I brought my truck in for its first oil change in May, I got it back from the shop with oil stains on the headliner. According to the shop manager, the technician that changed my oil was wearing an oily/dirty ball cap that made contact with my headliner in several places. Jocelyn, a maintenance coordinator, had the detailing department clean up my headliner. Most of the grease spots were removed, but there were still spots left on my headliner.
I brought the truck back in today to have the spots worked on again, particularly one bad spot of discoloration, directly over the driver's seat. This is where the technicians ball cap made the most contact with the headliner. After attempting to clean the spot a second time, the grease had been completely worked in to the headliner. When I pointed this out to the maintenance team, they conveniently "couldn't see" the spot. My salesperson, Billy, agreed that he could see the grease spot until the dealership manager, Lawrence, came to take a look himself. At that point, Billy changed his mind and decided that he could no longer see the grease spot. They essentially told me that they would do nothing more about the problem that they caused. Throughout the process, I was laughed at, yelled at, and made to feel as though my complaint was ridiculous.
I would not recommend purchasing or maintaining your vehicle at this dealership. Not only are their technicians careless with their filthy hands and clothing, their management and service advisors are entirely rude, and shady in their dealings. My entire experience with this dealer was a scam - buyer beware.