Dave Smith Coeur d'Alene - Service Center

We took our 2006 Nissan in for an oil change as we have been doing for years and requested an alignment at the same time. The oil change was actually completed quickly and to our satisfaction, however, the been doing for years and requested an alignment at the same time. The oil change was actually completed quickly and to our satisfaction, however, they refused to do the alignment and instead told us that we needed new tie rod ends on all four of the areas that one could have them replaced to the tune of $1000 for parts and service. The saleswoman was very insistent about it and even told us the story of a friend of hers whose just went out while driving and how dangerous it was. We felt suspicious as it seemed odd that all four tie rods would fail at the same time. We immediately took our car to have the tires rotated and asked them to do an alignment. They said to rotate the tires first and then drive it for awhile to see if we felt it still needed aligned. They noted no problems with our car and when specifically asked said the tie rods were absolutely fine. Not satisfied with a second opinion, we took are car to the local mechanic we usually use and asked again to have the alignment done. He also checked the suspension etc. to make sure there were no problems prior to aligning the car. He also stated there were no problems with the tie rods and actually did the alignment for our car. I am very unhappy with the fact that expensive and unnecessary repairs were pushed at us and will not be returning to Dave Smith for an oil change again. More

Lube Oil Filter on my 07 Diesel 3500 went smoothly, was cost effective and only took about an hour and fifteen minutes. (they had estimated an hour). The only complaint I had was that they could have done cost effective and only took about an hour and fifteen minutes. (they had estimated an hour). The only complaint I had was that they could have done a better job washing the truck. (but then again I am a bit of a perfectionist) More

I made an 11 am appointment for service and my car was not done until 2:45pm! this was for lube, oil filter. simple service. when I went to pick my car up, even after bieng assured it would be washed and not done until 2:45pm! this was for lube, oil filter. simple service. when I went to pick my car up, even after bieng assured it would be washed and vacuumed, the car was dirty when I got it. The chrome rims still had grime caked on them and the carpet did not appear to be vacuumed. Nor did they have a loaner car as I was assured by nicole, I had to pay for a taxi to work and back to get my car.I brought this to the attention of the service manager and his response was, well sir, we told you we would try to fit you in....in other words they were doing me a favor and I should feel lucky? The service lady named nicole said, in front of john the service manager "well we don't get down on our hands and knees and scrub the tires!" I then took my complaint to Joe the general manager and was told by him," I am too busy today to deal with this. You will have to call monday to make an appointment with me to solve this." On Monday, I took time from work to go to his office, sat in the building for 30 minutes waiting to see him. I was told by the secretary that he was busy. No-one even called him to tell him I was there! I then left, called his office and left a message and my number. After 3 hours I had not recieved a call back, so I again returned to his office. This time he was there, but told me I would have to come back the following day because the service manager was off that day and he did not want to talk to me without him present because "You could be wrong and he could be right" At that point I was a little upset and asked if he had ever heard ' the customer is always right?" He ordered me from his office. I then called the Owner Ken Smith of dave smith in kellogg. I could not be happier with Mr. Smith. After explaining the situation with frontier sales, Mr Ken Smith said he would take care of it. 5 minutes after I spoke with him, The general manager of frontier sales called me and scheduled a time to pick up my car to detail it. GOOD JOB MR KEN SMITH! The thing is, I had to go over the head of JOE ORSI the manager of FRONTIER AUTO SALES to get a simple thing like washing my car and vacuuming it. I recommend taking your vehicle to kellogg, they have always been the best. They always do a great job. More