I purchased a new 2014 GMC Sierra SLT, for $65,000. The transaction and delivery of vehicle went well. The dissatisfaction started when the vehicle started to give me trouble and my ( Watson Chevrolet & Royal Buick GMC) local dealers could not fix it. It seam that the dealers and GM will not admit to this Design Manufacturing Defect and will not buyback my truck. I'm stuck with a 65K lemon.
Full story: My 2014 GMC,
I have been driving for 30 years and have owned many vehicles of all makes and models. Along the way I have owned over 10 GM products and have been satisfied. In the last 10 years I have purchased four GM trucks totaling in all of $175,000.
That brings me to my 2014 GMC that I will be paying over 70k with interest. I made this purchase as a long term investment. As a general contractor I rely on my truck to hall materials and tools as well as pulling trailers and equipment. Additionally, my wife and I enjoy traveling and camping with our travel trailer, again, making my truck important to my lifestyle. So why did I spend as much money as I did? As much money as half of my first home? Because I, as everyone else that purchases a new vehicle I wanted security, comfort, reliability, and a peace of mind. I have not received any of that with this vehicle. It has many mechanical problems, discomforts, and is difficult to drive.
List of problems:
Driver side door moves in truck body going over a wash-board like road. Passenger door does not do that. I mentioned to dealer and no repair has been made.
Fluttering like wind sound from passenger window at any speed above 40 mph. Again does not exist on passenger side. An attempt has been made here to make repair but it was not successful.
Dashboard panel rattling problem. At first attempt to make this repair the steering wheel was taken apart and some pieces were left off when I picked up vehicle. Dashboard pad rattle unchanged. At second attempt the rattle is 80% gone with the exception of a wash- board road like road. Unfortunately when making this repair they pried the pad and is still lifted and dented.
Oil pan was leaking. This was corrected and seems to be holding.
Front differential actuator is leaking. Mentioned to dealer and no repair was made
Antifreeze is leaking from front of engine block, radiator area, and low coolest light comes on. No repair has been made
Sunroof is leaking. No repair has been made
Rear right leaf spring has moved out or place. No repair has been made.
Right side windshield molding (on the outside) whistles above 70 MPH. A repair has been made. After repair the condition has improved but still exists.
High idle regeneration mode, it seems to have defective components and/or incorrect programming of PCM-DFP. It intermittently goes into regeneration mode making the vehicle unsafe, decrease of usability, drastically reducing gas mileage, and increasing costs of ownership. Multiple dealers have made an attempt to make repairs but have not succeeded.
This is the biggest problem that the vehicle has, making it unsafe, stressful, and discomforting to drive. Randomly the vehicle decides to raise the idle to 900+ rpm (in gear) and basically drives it's self. During this condition it is very difficult to operate vehicle. Because of its random pattern it caused me to have an accident that resulted in $3500 in body damage to the truck. At this juncture I contacted general motor and they started an investigation. After 4 months they took no responsibility and concluded that vehicle is operating normally and that they would not make any repairs. When I go to dealer for assistance everyone runs from me. One of the mechanics (Watson Chevrolet) told me that he was instructed by General Motors to not speak to me and if he did he would be fired. (I have this recording). Additionally when the vehicle is in this mode the gas mileage is drastically reduced to 9.4 MPG verse 16.5 MPG when functioning normally. Therefore misleading me and other consumers on real gas millage verse the vehicle data sheet.
Wear and tear is drastically increased as the vehicle is trying to drive on its own as I'm trying to stop at traffic light, stop signs, or simply parking. Drive-train is banging, brakes are working harder, and fuel is being wasted. Now, add a payload or trailer as I often do and problems are magnified. Essentially the vehicle is aging and wearing its self out before its time. Is this a good investment? I have been told that all is normal and to keep driving. I have over 15 years of automotive experience as an owner/operator of a repair shop; I was ASE certified and a New York State Vehicle Safety/Emissions inspector. With my experience I would never approve a vehicle with these conditions to be on road.
I have been ordered by Pima County Court to have the vehicle fixed or replace. The officer that gave me the citation witnessed the high engine idle and agreed that it would be difficult to stop especially with a loaded trailer as I had that day. Officer Ryan Roher also testified this in court on 11/4/2015.
There is a current law suit in California for this defect. Please see attachments on this subject including other defects with this vehicle.
I refuse to own, pay for and drive a substandard vehicle with defects.
I seek full reimbursement of this bad investment including added accessories to truck.