I would like to take this time to warn people about the service that my father did NOT receive at Dave Syverson Ford in Albert Lea, Minnesota.
In 1987, my father was in a motorcycle accident that left him paralyzed. He has had to have specialized vehicles in order for him to have transportation. He has always chosen Ford vehicles. He now has a full size E250 van. Exactly 3 years and 28 days ago his transmission went out. It cost him $3,600.00 to have a brand new transmission put in. It had a 3 year or 100,000 mile warranty on it. It went out again, like I said, 3 years and 28 days later. That transmission only had 44,000 miles on it when it went out for the second time and would cost him another $3,800 to fix.
My father is not asking for the warranty to be honored as it was 28 days expired, but he was trying to get Dave Syverson Ford and FORD Motor Company to work with him. Maybe cut part of the labor bill or give him a transmission at cost. He is a retired veteran and is living on a fixed income because of his accident.
My father talked to many people in his search for help, Tim Mann, the General Manager of the Albert Lea store, who said his hands were tied and that my dad would have to talk to FORD. So he called April who was a corporate customer service worker and April’s manager, both of whom told him “Sorry, but there is nothing we can do.” I find this hard to believe
Just be aware that if there are problems with your vehicle, you may not get the help that you deserve at Dave Syverson Ford in Albert Lea, Minnesota.