Toyota of Bourbonnais - Service Center

Got a decent deal, had a 4 Runner a few years ago, got another. Janelle is always good to work with. another. Janelle is always good to work with. More

Service people pleasant. Always seem helpful. Came in for oil change but ended up purchasing a new Rav 4. Therefore rating service difficult because we never claimed car back Always seem helpful. Came in for oil change but ended up purchasing a new Rav 4. Therefore rating service difficult because we never claimed car back again. More

I came in for an oil change. I was greeted and then I sat in the waiting room. My husband came to sit with me and asked if I saw the new 4Runner out front. So we walked out to lo I was greeted and then I sat in the waiting room. My husband came to sit with me and asked if I saw the new 4Runner out front. So we walked out to look at that beauty! We walked around it and read the information, compared it to 2 others nearby. As we began walking back to the dealership, April Stratton greeted us outside and asked if she could help. I told her I was just getting my oil changed, but wondered if I could trade in my 4Runner for the one outside. She said, let's see! So we walked inside, she asked if we were serious or just looking, due to the type of credit check that would be done. So I said serious. She walked us through the car, took us on a test drive and answered our questions wonderfully! We came back in and began the paperwork. She was super friendly the entire time and made the experience relaxed and the time to pass quickly. Dan Ballad was SUPER. He remembered me from my last purchase, and got right to work looking for a great deal. I asked to stay close to my current payment. He was able to get a much better interest rate, and only a little over my current payment. I decided to purchase! He was great and walked us through all the paperwork clearly and asked if I had questions as we went through it. After all was signed, April came out with a sign for me to take my picture in front of my new car! She was SUPER!!!!! After leaving, she texted me to say thank you for coming in, and sent me the pictures she took with her phone. I in turn sent her the picture taken with my phone. If I am ever in the market for a new Toyota, Toyota of Bourbonnais will always have my business. I asked for April's business cards so I could share them with people I knew. More

Steave lech is good Custemer service he really doing great job for all customers he make my day today . Appreciate it Steve Lech. great job for all customers he make my day today . Appreciate it Steve Lech. More

Great service department great customer service and definitely will be back to buy my next new car definitely will be back to buy my next new car More

i was told when i bought my Truck if they had to keep it over night.that i would be giving a loaner my Truck was supposed to be worked on Thursday and might not get it back till Monday. i was told they had over night.that i would be giving a loaner my Truck was supposed to be worked on Thursday and might not get it back till Monday. i was told they had no loaner to give so contract is only good if you have a Loaner sorry i can't trust anyone who doesn't stand behind their contract buyers beware More

Came in for an oil change and tire rotation. Service department is awesome! They pay attention to the details! They even washed my car! Thanks!!! department is awesome! They pay attention to the details! They even washed my car! Thanks!!! More

Over charge Called to have a timing chain tensioner installed in my 2010 corolla. Quoted approximately $348 + tax. Did it myself: Parts cost $25, labor was 40 m Called to have a timing chain tensioner installed in my 2010 corolla. Quoted approximately $348 + tax. Did it myself: Parts cost $25, labor was 40 minutes. Not my first experience with them charging way above market. More