I highly recommend that you do not go to David McDavid Lincoln of Plano. The customer service and bodywork performed is TERRIBLE.
I was sent to David McDavid of Plano due to a paint recall and for a body work to be performed. They over buffed and burnt the paint off the right side of my door and poorly applied paint to the left door, resulting in bubbling. I was told I would get a loaner car in three days. After two weeks and getting no call back from the manager, I was finally given a loaner car that had a flat tire. I was instructed to take care of it; discount tire told me all four tires needed to be replaced. Towards the end, Trent, an employee there, told me I could drive on an expired registration as long as I told the police the car was not mine, but a loaner. When I explained my father was a police officer and this was wrong, he told me he could not get the car inspected then and I could either drive with the registration expired or I could take my unfinished car.
They are unreliable and do not keep to their word. After two weeks, Dominic Caranfa called both my father and I to tell us separately the service previously performed was "shautty" and he was "embarrassed the car ever left the lot". He told us he was going to have the whole car repainted and panel replaced, adding on another month for this work to be done. Some time during the month my car was "getting painted," Dominic left. I was informed of this when I came back after six weeks and noticed that the only thing done to my car was the right door being repainted. Neither Trent nor the manager, Casey Moreland, would keep to what I was told by Dominic and were extremely rude throughout the whole entire process. They could have cared less about what I was told.
They are very disorganized. Apparently there was no paperwork for the intended work to be performed. If there was, they didn't inform me. When I went to get something out of my car, we spent 30 minutes looking for it on the lot because they couldn't find it. They spent an additional 15 minutes trying to find my keys.
The customer service is terrible from the employees to the manager. They do not return phone calls even when they say they will. I got one apology the whole entire time, at the very end when I was picking up my unfinished car.
The service is awful. They did not paint my car correctly in the first place. It took six weeks to paint one door. According to Dominic, there were a lot more things wrong to my car then what I had initially brought to their attention.
To top things off, I left the lot and noticed my right mirror was facing downwards. Within a mile my whole entire mirror fell out. I have never had problems with this mirror before.
I hope this serves to help people out on their search to get service performed on their car. I would hate for anyone else to have to go through what I did or deal with people who are unwilling to help.