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David McDavid's Plano Lincoln - Service Center

3.7

16 Lifetime Service Reviews

3333 W Plano Pkwy, Plano, Texas 75075

16 Reviews of David McDavid's Plano Lincoln - Service Center

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September 15, 2018

"Great To Work With"

- Bigrick50

I purchased my Navigator from Susan Najjar a couple of years ago and was very impressed with how helpful she was to me. I Would definitely purchase from her again. She's got a smile on a face and never fogets to call me on my birthday.

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Recommend Dealer
Yes
Employees Worked With
Susan Najjar  
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 30, 2018

"3 hours for an oil change WITH appt."

- lgutix

I made an appointment online at this dealership. When I got there, I was told it would be 3 hours before my car was ready. For a simple oil change! When I asked why it would take so long, I was told because techs were starting to take lunch. Just reminded me why dealerships suck.

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Recommend Dealer
No
Employees Worked With
Richard Achimichanga?
Jan 30, 2018 -

David McDavid's Plano Lincoln responded

Hello and thank you for your feedback. I understand how valuable your time is and regret that you experienced a longer than expected wait time in our service department. We try to make sure that we are updating our customers when we can and get them in and out in a timely manner; yet sometimes we can get busy. We are continuously working to improve our service experience and will utilize your feedback as an opportunity to improve. Let me know if you have any questions or additional concerns and I will be happy to address them. Thanks. John Keith, Service Manager

January 15, 2018

"Car inspection"

- #1rancher

I brought my Lincoln MK X in for yearly inspection.Very pleased with the service, didn't have to wait very long. Got a free car wash!!!!

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Recommend Dealer
Yes
Employees Worked With
Richard in service department
December 24, 2017

"Wintertime "

- Wintertime

Richard Ancheta must be a mind-reader, he knows what you want for your vehicle and how to make it happen, each and every time.

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Recommend Dealer
Yes
Employees Worked With
Richard Ancheta, Really gr8 svc guy
July 10, 2017

"Disgrace to the Lincoln Brand"

- MaxAdib

I purchased my car from this dealership after speaking to the salesman he told me how amazing the brand is now. They go above and beyond for their "clients," he said. I come back the next day to pick up my car and notice swirls and scratches all over it. The salesman says he doesn't see it, then my wife had to point them out. I ask him how he can present a car to a client like that and he apologized. I go there regularly for car washes and have never been greeted by anyone other than the valet. I tip him $5 every time I go (once a week since March) because I appreciate him greeting me. I have been going for months and have never met a service advisor. My app for Lincoln isn't working. I decided to call the concierge. They are the nicest and most helpful people. We figure out that an update was made and my car info didn't update for some reason. I need to take my car in to update the modem. The concierge calls the dealer on 3 way and gets Howard on the phone. Howard tells me that he can't give me a loaner car and that he doesn't know when we can get one in. I said, "ok, I can wait." I ask him if I can call next week and he says, "I'm still not going to have a loaner car." We hang up and the apologized and said that Howard should not ever speak to a client like that. Also, because the 2017 cars have a program that they started that guaranteed pick-up and drop-off service (one of the selling points of the salesman). The concierge tells me that she will have the service manager. Two days go by and the concierge called back to make sure the service manager called me. When I told her he hadn't, she apologized again. She called me back and I now have an appointment for this Thursday. This is my 4th Ford product in 3 years and it will be my last. What a shame for this brand being associated with such an awful dealership.

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Recommend Dealer
No
Employees Worked With
Service Department
Jul 12, 2017 -

David McDavid's Plano Lincoln responded

Greetings and thank you for bringing this to our attention. I am sorry that this happened. We would like to look into this situation and see how we may resolve your concerns; however we need more information. Please respond in a private message with your legal name and contact number and we will be in touch. Thank you.

Jul 12, 2017 -

MaxAdib responded

Max Adib 469-212-4733

June 21, 2017

"Great Service"

- DanC

Excellent service. I arrived at my scheduled time and they were completely prepared for me. There was no waiting to drop off my car for service and no upward sales pressure to do anything more than the service I had scheduled. The service agent was quick and professional. I chose to wait in their lounge while the vehicle was serviced and it was very clean comfortable and relaxing so the time I waited seemed to fly by.

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Recommend Dealer
Yes
Employees Worked With
Robert Roberson
June 03, 2016

"HORRIBLE and SO SLOW"

- Tyeshia Ferrell

The GM( Will Palasota) here is great. He actually took the time out to call me in order to clear up a misunderstanding. I really admire him for doing that. However, I've come to find out that the Service at this location really does suck! I've been riding around with moldings that has hail damage since I purchased the car in May. Here it is November and I hadn't received a phone call to let me know if the part had arrived, so I drove up there all to find out that they'd been having the part for months and hadn't called me. HORRIBLE! I DO NOT RECOMMEND THIS PLACE TO ANYONE!!!

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Recommend Dealer
No
Employees Worked With
Will Palasota
Jun 09, 2016 -

David McDavid's Plano Lincoln responded

Greetings Tyeshia and thank you for bringing all of this to my attention. Unfortunately we cannot find your contact information in our system and I want to make sure that you have the correct store location before moving forward to resolve. Can you reply in a private message and give me your contact as soon as possible? I look forward to assisting you. John Keith, Service Director 972-468-8743

Nov 08, 2016 -

David McDavid's Plano Lincoln responded

Greetings Tyeshia. We definitely want to get this resolved to your satisfaction and would like to reiterate what we spoke about on Saturday. We need you to schedule an appointment so that we are ready and prepared for your arrival. We understand that you get off of work late and have offered to have our technician stay late to accommodate you. The entire process will take less than 30 minutes. We will do what needs to be done to get your concerns addressed and resolved; we just need to know ahead of time when you will be here. Let us know. Thank you. John Keith, Service Director 972-468-8743

November 04, 2015

"Service Center has terrible customer service and work"

- kmw0211

I highly recommend that you do not go to David McDavid Lincoln of Plano. The customer service and bodywork performed is TERRIBLE. I was sent to David McDavid of Plano due to a paint recall and for a body work to be performed. They over buffed and burnt the paint off the right side of my door and poorly applied paint to the left door, resulting in bubbling. I was told I would get a loaner car in three days. After two weeks and getting no call back from the manager, I was finally given a loaner car that had a flat tire. I was instructed to take care of it; discount tire told me all four tires needed to be replaced. Towards the end, Trent, an employee there, told me I could drive on an expired registration as long as I told the police the car was not mine, but a loaner. When I explained my father was a police officer and this was wrong, he told me he could not get the car inspected then and I could either drive with the registration expired or I could take my unfinished car. They are unreliable and do not keep to their word. After two weeks, Dominic Caranfa called both my father and I to tell us separately the service previously performed was "shautty" and he was "embarrassed the car ever left the lot". He told us he was going to have the whole car repainted and panel replaced, adding on another month for this work to be done. Some time during the month my car was "getting painted," Dominic left. I was informed of this when I came back after six weeks and noticed that the only thing done to my car was the right door being repainted. Neither Trent nor the manager, Casey Moreland, would keep to what I was told by Dominic and were extremely rude throughout the whole entire process. They could have cared less about what I was told. They are very disorganized. Apparently there was no paperwork for the intended work to be performed. If there was, they didn't inform me. When I went to get something out of my car, we spent 30 minutes looking for it on the lot because they couldn't find it. They spent an additional 15 minutes trying to find my keys. The customer service is terrible from the employees to the manager. They do not return phone calls even when they say they will. I got one apology the whole entire time, at the very end when I was picking up my unfinished car. The service is awful. They did not paint my car correctly in the first place. It took six weeks to paint one door. According to Dominic, there were a lot more things wrong to my car then what I had initially brought to their attention. To top things off, I left the lot and noticed my right mirror was facing downwards. Within a mile my whole entire mirror fell out. I have never had problems with this mirror before. I hope this serves to help people out on their search to get service performed on their car. I would hate for anyone else to have to go through what I did or deal with people who are unwilling to help.

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Recommend Dealer
No
Employees Worked With
Trent, Dominic Caranfa, Casey Mooreland
July 01, 2015

"Best service ever received from a dealership. "

- Julie

I was in the Dallas area visiting family and my air conditioner went out in my Navigator. A quick google search led me to David McDavid's Lincoln dealership. The friendly, helpful attitude from Richard Ancheta in the service department was amazing. Equally as amazing was how quickly the problem was diagnosed and repaired. If this problem had happened at home the dealership there would have kept my car at least two weeks. In the future I will drive the 350 miles to have my car serviced at David McDavid, and I will definitely buy my next Lincoln from this service oriented dealership!

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Recommend Dealer
Yes
Employees Worked With
Richard Ancheta
Jul 30, 2015 -

David McDavid's Plano Lincoln responded

Thank you for taking the time to review David McDavid's Plano Lincoln. We are glad to have you as a part of the family and that our team has taken excellent care of you every time. If you have any questions or concerns, let us know! Welcome to the McDavid Plano Lincoln family! Will Palasota General Manager

March 07, 2014

"Steve K provided excellent customer care for me and my..."

- bdelamar

Steve K provided excellent customer care for me and my 2003 Lincoln Aviator when I moved to Texas 2 years ago and continues to make sure I'm completely satisfied with service to my 2013 Lincoln MKZ.

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Recommend Dealer
Yes
Employees Worked With
Steve K
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