Sterling McCall Cadillac

Urine poor customer service! They place you in voice mail jail. No departments pick up a call. Must be nice to count profits and leave people wondering if this is Third Word outfit parading as an Auto Dealer jail. No departments pick up a call. Must be nice to count profits and leave people wondering if this is Third Word outfit parading as an Auto Dealer. More

Great Car Except the Radio and No Follow Up Bought a new 2015 SRX and have had repeated problems with the radio/navigation/controls after the first two years. Now all we get are the same tired c Bought a new 2015 SRX and have had repeated problems with the radio/navigation/controls after the first two years. Now all we get are the same tired comments of “waiting on parts” and “we will call you back” We left in the car on Friday, July 3, and the radio volume jumped from 0 to ear blasting every 10 seconds. I had to drive with my hand on the volume down button. I called the service dept from the road and they verified they knew of the issue but had not called back. I got a promise that the Service Department manger would call me back. That was over a week ago. Very disappointed as we are looking to replace this car soon. If you value service, avoid this dealership. I have more examples of their inability to follow through. More

Superior Customer Focused and Attentive Luxury Car Service I am here in Houston visiting with my sister and family. I am a BMW Sales and FnI manager out of New York metro area. When a Recall Letter was issued I am here in Houston visiting with my sister and family. I am a BMW Sales and FnI manager out of New York metro area. When a Recall Letter was issued on my sisters 2019 XT4 I called Sterling which is closer to her home in Quail Valley than the Originating Dealer , Central. The Service BDC was On It from the moment I mentioned the recall. They booked us very quickly. The Service Advisor Gonzalo Martinez and his partner Ramon Zapata worked seamlessly when I needed to adjust my pick up date and extend the loaner due to a family medical emergency. The entire team from the Valets upon arrival to the team at the desk inside led by John were extremely courteous and efficient. DeleH in the loaner department was very helpful and courteous Mr Torres is an outstanding Service Manger and Team Leader. Customer focused ! More

Super Sales Team Recently I had two Service visits for my sister and used the time to check the showroom for new models. I am very familiar with the Germans , BMW and Recently I had two Service visits for my sister and used the time to check the showroom for new models. I am very familiar with the Germans , BMW and Mercedes and wanted to learn about the XT4 ,5 and the third row 6. Both Loronzo Davis and Jessie Ledet were very knowledgeable and friendly. They made me feel comfortable on the showroom floor as a mere Service Customer— non spot buyer. I was impressed with these Cadillac’s after their presentations. These SUVs are on par with MB and BMW on performance and styling. OnStar and in vehicle technology is impressive. I took their cards to share with folks in Quail Valley and FT Bend County Community Organizations. Great Sales Team at aGreat 5 Star Dealership. More