Let me start by saying my nightmare began when I received a letter in the mail stating that David Taylor Cadillac wanted to purchase my 2013 Cadillac ATS. The letter said they want me to demo any car of my choice and would even pay for me and a guest to dine at any of the Pappas restaurants. As a treat, they would detail my car while it was left there over night and all I had to do was sit through a 20 minute presentation.
Here's what really happened?
I showed up at the dealership and the sales guy Tim was very cordial until it became clear i was not going to buy a car that day. even after i told them about credit issues i experienced and how i wouldn't qualify for another lease they found it necessary to run my credit anyhow. After being denied said they would go ahead and give me the loaner because the flyer said they had to. I spent 45 minutes the first day at the dealership and when I asked about the gift card they promised, they didn't have any. i left empty handed and went home. the next day when it was time to take the car back, no one even greeted me or acknowledged I was standing in the middle of the showroom waiting for my keys. I finally went to the new car sales manager Walter Thomas and asked about my car.
Let's pause for a moment and discuss Mr. Thomas. His cavalier yet smug attitude had my jaw to the floor as he told me i was only getting a $25 gift card which should feed two people at Pappas Steakhouse. He turned to me and literally said I should be grateful because 'how often do people give me $25 for food.' I gave him the loaner key and told him this was a joke and he laughed. Not only that, but he made a spectacle by calling 3 others to follow him and make sure I turned in their car. one inspected the inside while the other checked the exterior. like a high school pack of bullies they laughed and walked away without giving me my keys. I called out Mr Thomas for not giving me the keys and he said "stay there ill go grab them."
He threw me the keys as he was withing 5 ft of me and laughed about it while he was walking away. i got in the car and not only was my car not detailed as promised, but in worse condition as trash has been put on the floors. the exterior had dirt from the previous rainfall and it was abundantly clear they did absolutely nothing. He walked back as shouted to him from across the lot and stood next to me and my friend and asked me 4 times if the car was clean. finally i asked him what he thought and he said, "I think you should go enjoy dinner on us."
I have been a customer at david taylor since 2013 and in spite of a bad experience, i kept returning. This was more than a bad experience. This was outright hostility towards a customer that was going to be a continuous shopper at that dealership. Oh I also forgot to mention I bought tire and rim coverage when I had 4 new tires put on after they misstated the safety conditions of the previous set. An oversight that could have cause great damage to my car, myself, and anyone else on the road that I hit. When asked to verify the coverage he passed the buck to the other departments and said they didn't know. this was a question i asked 24 hours before. If they would have just looked at my car, much less appraise it, they would've seen it definitely needs a new tire and rim. The rim is bent beyond repair and the friction is causing the tire to come apart. Hence I need to get it replaced NOW.
Sorry for the rant but I am disgusted. So I will take my $25 gift card and have ONE GLASS OF WINE on David Taylor for this garbage. Oh and David Taylor... take me off your list.