Ford of Orange

Service writer Lou was great. I’m a new ford customer and seen a few dealers for service and was not happy with their customer service. I set an appointment and they great communication while I waited. So, t seen a few dealers for service and was not happy with their customer service. I set an appointment and they great communication while I waited. So, this will be my new service center. More

This dealership is trying to take advantage of a young girl who just bought her first car. Disgusting! I expected better from Ford who have been no help at all. My car that has 2,000 miles on it broke dow girl who just bought her first car. Disgusting! I expected better from Ford who have been no help at all. My car that has 2,000 miles on it broke down and I am told that is my fault and it is not covered under warranty. Ford needs to fix this. More

Service dept and service manager top notch. Friendly, professional and patient. Answered all my questions and interacted honestly with me. I would recommend them without hesitation. They wen Friendly, professional and patient. Answered all my questions and interacted honestly with me. I would recommend them without hesitation. They went the extra mile for me and it didn’t go unnoticed More

Crooks! This is a place you would never want to go in your entire life! not to buy a car at least. I bought my car from them because they were the only one This is a place you would never want to go in your entire life! not to buy a car at least. I bought my car from them because they were the only one who had this car. I visited the dealership four times prior to signing it off and each time they gave me a different price and monthly payments. Funny thing is that the Salesmen "Frank" & "Gabino" admitted that they would never waste their time twice with the same customer!! and said that "The customer is not always right and they don't need them" The real story started when I told them I will provide my own financing!! The finance officer "VJ" is the real deal "A Crook" !! I ended up signing three different contacts and now I have realized that he had planned his scenarios ready and up in his sleeve. I got what I wanted with my own terms and conditions and through my own bank with much less than what they wanted but shame on "FORD" to let these kind of people as their agent and put its logo on their door. Shame!! More

Misinformation led me to a $45,000 mistake I have NEVER been so upset with a business in my life. I plan on sharing this review on any site that mentions Ford of Orange. I was in the proc I have NEVER been so upset with a business in my life. I plan on sharing this review on any site that mentions Ford of Orange. I was in the process of buying a Camper Trailer and wanted to make sure I knew EXACTLY what I could reliably tow with my Ford F-150. I have never bought a trailer like this, so I figured I would bring my truck into the Service Department and have them look up that exact truck to give me an idea. The Service Technician pulled up the info for my exact truck (I didn't have the owners manual because the Ford lot that sold me the truck didn't have it). The Service Technician printed out a sheet on the towing capacity for my truck. I asked him to carefully explain it. I told him I know nothing about Towing a trailer like this and need him to confirm exactly what I can pull. He misinterpreted the information for me and told me I was fine towing 15,500 pounds. I confirmed 3 times with him that was right (it seemed high). I then went and spent $45,000 on a brand new trailer that was well within the limit of weight that was confirmed. I have since found out that technician completely misquoted and I can't even fill my tanks without going over my new understanding of the weight. I called Ford and they said "Sorry". Apparently their sorries are worth $45K. This is so beyond unacceptable I don't even know where to start with them. I would've bought a different trailer if I had any idea this would've been an issue. More

Great service Edgar was very attentive and friendly. He made sure our vehicle was done and advised us as soon as it was ready. Edgar knows what he is doing and is Edgar was very attentive and friendly. He made sure our vehicle was done and advised us as soon as it was ready. Edgar knows what he is doing and is a great representative for Ford. More

ALWAYS HAPPY I TOOK MY CAR FOR THE BREAK LIGHT THAT WAS OUT WHICH YOU TOLD ME WHEN I HAD MY OIL CHANGE YOU ORDER THE PART SO I CAME FOR THE WORK I HAVE THE BEST SE I TOOK MY CAR FOR THE BREAK LIGHT THAT WAS OUT WHICH YOU TOLD ME WHEN I HAD MY OIL CHANGE YOU ORDER THE PART SO I CAME FOR THE WORK I HAVE THE BEST SERVICE TECH IN THE WORLD JOEL IS GREAT ALWAYS MAKE SURE I KNOW WHATS GOING ON WITH MY TOWN CAR MAKES SURE WORK IS DONE SO I CAN GET TO WORK ON TIME OR GETS A RIDE FOR ME MAKE SURE I TAKE ADVANTAGE OF ALL YOUR SPECIALS HE'S ALWAYS HAPPY & FRIENDLY WHEN I COME AND JOEL IS OFF I WILL NOT HAVE WORK DONE, I COME BACK NEXT DAY WHEN HE'S THERE VERY HAPPY WITH ALL THE WORK I'VE HAD DONE THERE IN THE LAST FIFTEEN REARS OR MORE WOULDN'T GO ANY PLACE ELSE. COMPLETELY HAPPY KATHY G More

Service Dept. need Reorganization I took my vehicle in on 11/26/2018. I made an appt to get engine looked at due to engine ticking. It is know 12.10.18. They still have it and their I took my vehicle in on 11/26/2018. I made an appt to get engine looked at due to engine ticking. It is know 12.10.18. They still have it and their service advisor Victor Barron has not returned my emails or phone calls. I am going on 3 weeks. The service department lacks customer service skills. It is to much to ask for updates. I keep getting, "they are waiting for a service bay to open up so they can work on your vehicle. Mind you I scheduled an appt. 2 weeks prior to taking it in. More

Great buying experience I had a great buying experience at Ford of Orange. Al from the sales department was great. He found me a great car. Overall because of their professio I had a great buying experience at Ford of Orange. Al from the sales department was great. He found me a great car. Overall because of their professionalism I was there less 3 hours from start until I drove off with my new Explorer. Thanks More