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Davis Gainesville Acura - Service Center

1.2

8 Lifetime Service Reviews

3435 N. Main St., Gainesville, Florida 32609

8 Reviews of Acura of Gainesville - Service Center

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August 03, 2017

"Poor service and unethical charges"

- Ms.KBee

It took 5 phone calls to order a part and still couldn't get a service appointment. Apparently no one in parts can schedule an appointment, and no one in service knows how to order parts. When I finally get service, they want to charge an hour and a half to change the emblem and are asking me the details of what part I ordered and whether it sticks on or screws on (when it should be in their computer system because I ordered it from them). I give up and just come pick up the part I ordered, only to be told they forgot to order the screws that go with the part, and it would take an additional 2 days to get it. I ask him to look at the car and check to see if I have the screws and he refused to leave from behind the counter. I leave disappointed with just my emblem and drive to Tire Plus. They looked at my car for free, tell me that no screws are needed, and advise me to buy glue from discount auto parts and put the emblem on myself. $5 glue and good service did the trick. I'm never taking my car to Gainesville Acura again. They are unhelpful and just look for ways to overcharge you (1.5 hrs mechanic time for a glue on emblem -_-) Others recommended just going to Honda instead.

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Recommend Dealer
No
Employees Worked With
Don't remember the names, but it was the guy at that schedules appointments with service, and the guy in charge of ordering parts in parts.
August 24, 2012

"I brought my car in for it's 127K service, I drove away..."

- OneCent

I brought my car in for it's 127K service, I drove away pleased and feeling safe and thankful to have a service writer like Bernie and service manager like Rick. As a widow responsible for the care of my own vehicle, it is comforting to know that I am dealing with men of integrity and honesty. I was a long time Lexus customer before the purchase of my Acura, I didn't feel Lexus service could be beat BUT I was wrong. Service at Gatorland Acura is far superior and it is that service that will keep me buying Acuras .... that is if the 2013 MDX ever makes its debut. What ever happens in the automobile industry, please don't ever let Rick or Bernie get away ... they are the epitome of the meaning behind the word service. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Bernie Luchenburg and Rick Townsend
April 13, 2012

"Called the service department and asked about bring my..."

- rungator

Called the service department and asked about bring my wife's car in. They advised to bring it in at 10:00 AM. Arrived a few minutes early and before I could finish reading the newspaper my car was serviced and washed.

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Recommend Dealer
Yes
Employees Worked With
March 19, 2012

"Brought my 2010 Acura in for routine maintenance plus AC..."

- Shirley A. Walker

Brought my 2010 Acura in for routine maintenance plus AC and gas cap issues. Service Advisor Bernie Luchenburg was friendly, efficient, thorough and on top of my car needs. I was on a time schedule and I was offered courtesy transportation. Wasn't necessary as the service was completed in the timeframe I needed. Thank you for this very good service. Best I have experienced--I have been driving Acuras for many years and Acura will continue to be my car of choice.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Bernie Luchenburg
March 03, 2012

"Some attention should be paid to the sales floor and the..."

- srakofsky

Some attention should be paid to the sales floor and the hallway between the sales floor and the service area. Empty display cases make it seem as if the business is going to close. note-this was a cumbersome survey. Filled out the survey THEN had to sign in and reveiw it. Silly.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Bernie
February 05, 2012

"I had a problem with my satellite radio and with the..."

- alisha0612

I had a problem with my satellite radio and with the sensor in the front passenger window. Bernie had to determine the problem with radio and deal with the manufacturer then with Sirius-XM to get the serial # updated so they could send the activation signal. He got me all the instructions so that I could quickly authorize the transfer of the serial # with XM. Since I bought the car used, I had purchased an extended warranty. Bernie dealt with the warranty company to determine what it covered of the repairs, got authorization for the coverage then let me know my portion. He made the repair painless and easy. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Bernie Luchenburg
April 10, 2011

"Rick and Megan always remember me when I call for service..."

- fouse06

Rick and Megan always remember me when I call for service appointments. They provide quality service that I can trust. If I do not need service, they will tell me. That means when they do recommend something, I trust that they have my best interests and safety in mind. After bringing my car to them for 5 years, they are more like trusted friends than a service department. I have definitely recommended them to others, even if they do not own Acuras. They get an A+ in my book!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Townsend and Megan Schenck
February 13, 2011

"I had stopped using dealerships for service. Mr...."

- jellis37

I had stopped using dealerships for service. Mr. Townsend and his service department changed that. I trust and depend on them to keep my car operating at its peak. I have never once questioned whether my car needed a repair because I trust them completely.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Townsend
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