It took 5 phone calls to order a part and still couldn't get a service appointment. Apparently no one in parts can schedule an appointment, and no one in service knows how to order parts. When I finally get service, they want to charge an hour and a half to change the emblem and are asking me the details of what part I ordered and whether it sticks on or screws on (when it should be in their computer system because I ordered it from them). I give up and just come pick up the part I ordered, only to be told they forgot to order the screws that go with the part, and it would take an additional 2 days to get it. I ask him to look at the car and check to see if I have the screws and he refused to leave from behind the counter. I leave disappointed with just my emblem and drive to Tire Plus. They looked at my car for free, tell me that no screws are needed, and advise me to buy glue from discount auto parts and put the emblem on myself. $5 glue and good service did the trick. I'm never taking my car to Gainesville Acura again. They are unhelpful and just look for ways to overcharge you (1.5 hrs mechanic time for a glue on emblem -_-) Others recommended just going to Honda instead.