We stopped in to look at a used 2020 Cadillac XT6. We
liked the vehicle, the salesman was polite, professional & knowledgeable, negotiated a price that we were ok with, so we made the deal on that Mo
liked the vehicle, the salesman was polite, professional & knowledgeable, negotiated a price that we were ok with, so we made the deal on that Monday and told them we'd be back on Friday to pick up the car as we had to get money moved/covered. They told us to write a check and they would hold it until Friday, but we were free to take the car. Great, right? They cashed the check on Wednesday. We were overdrawn well into the 10s of thousands of dollars. When I reached out to the finance manager, Carl, he apologized and said it was an accident and that they would take care of any fees I incurred. How about the hit to my credit??? I had to spend the better part of the morning trying to cover this check and incurred fees associated with this. That was Jan. 13th, 2021. I let Carl know the amount to be reimbursed. I'm still waiting to be reimbursed. I reached out to Carl again Feb. 8th, 2021. He was going to get with the "office manager" and forward their response to me. Still waiting. I would think this would be a really easy thing to take care of , not to mention the right thing to do. This whole experience with the finance department has been a nightmare. As a business owner that purchases several vehicles every year I will never do business with this dealership, or any of it's sister stores again. I will also encourage my family and friends to never shop here.