Day West Liberty Subaru

Trying to put their shortcomings on previous management. But looks like everything is going south quickly since the change. GM is to blame. Current reviews show this. James Lokar was moved for no other reason then to move someone else in. He was the right fit for that location.

I made an appiontment for a simple inspection and oil change 3 weeks in advance. Dropped the car off at 9:30 am and told them I needed the car back at 1:00 because I had a doctor appointment later that day. They did not take my car until after noon! They said they had a lot of cars to take car of. Why even make an apppoinment. They could not care less!

this place will tell you that your subaru needs $2000 in head gasket repairs to pass state inspection when the shop down the street will pass the same vehicle without any problems. Management here pretends to be lovely just when they want your. Go else where even if your car is under warranty please.

I used to like this dealerships service. It wasn’t the least expensive, but I usually got what I needed done without any complications and my car didn’t come out of this place with additional problems. Well, this was $1000 service that they hounded me to get. I finally get it and when I go to get my car, it’s got a giant crack in the windshield and the heat shield is loose so it rattled off the lot. I’m in a hurry to get to work so I go back in to ask what’s up. At least, they passed my inspection, claiming the crack was pre-existing (it was, but not nearly this big), but no apologies. Just a whole lot of mansplaining about how it wasn’t a big deal. Because I was in a hurry to get to work, I wasn’t in the mood to take him to task on this but I’m fuming.

My Subaru has been a model identified as over consumption of oil since I bought it. It did not test low oil on 2 consumption tests. At my inspection, it came up my engine was leaking oil and needed resealed. It was not showing that it was covered. I contacted Subaru corporate who put me in touch with my Subaru dealers service manager. He informed me they would cover it and handled it at no charge.

Oil change was done in a timely fashion but car was left a mess- contents of glove box thrown on floor- piece of plastic from cabin air filter check thrown on floor- had to go back in to dealership to have it fixed

DO NOT LIKE IT THAT YOU CANNOT VIEW ALL MODELS OF CARS CLOSE TO DEALERSHIP. SHOULD BE EASILER VIEWING. SO THAT YOU CAN COMPARE MODELS.

I arrived at 7:30 am right when they opened and was totally finished with everything before 8:30 am. My car received an oil change, tire rotation and a tail light. Great service!

Appointment was for 1:30 PM. They began on time and were done in 90 minutes. This is a well run outfit based on previous visits.

Eric was awesome and so helpful with purchasing my new car. He was extremely knowledgeable and gave me a really great deal without pressuring me. I will definitely continue to purchase all of my future vehicles here!