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DeLong Ford, Inc. - Service Center

5.0

92 Lifetime Service Reviews

212 E Delaware St, Dwight, Illinois 60420

92 Reviews of DeLong Ford, Inc. - Service Center

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November 09, 2018

"As promised "

- Ransybill

Easy to get appointment. Staff was quick and efficient delivered as promised. Joe reviewed the work that was completed and explained the mechanical status of my car.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Ruskin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 24, 2018

"Service visit "

- Kaddy

The service is always 5 star at DeLong Ford we are in and out. The service people are very friendly Warm and very knowledgeable we had an appointment and there ways no waiting they did the service that was scheduled and we were out and on our way home 👍👍😊

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Crystal Broyles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Ruskin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Josh Masching
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 08, 2018

"Top shelf in every respect."

- sed8 u

Bottom line, you will not find another dealership and service department as professional (no hype or hard sell) with better customer service than this one! Do yourself a favor and come out to DeLong Ford.....you wont regret it!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Crystal Broyles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Ruskin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Doug Scribner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Woods
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 27, 2018

"Exceptional service that goes above and beyond"

- Rbucha29

I highly recommend DeLong Ford! They have a great group of people who work there who truly put service and their customer's first. They are not happt until you are happy, and that's the truth. Mike Woods is not only a great salesman, he is also someone who makes sure you get the best service possible.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Woods
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dan Thompson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 13, 2018

"Service department excellence"

- FELKER822

A shout out to the amazing service at Delong Ford. I brought my flex in for an oil change and it was time for new tires, they were ordered in a timely manner and I was able to leave my car overnight for service and pick up the next day due to another appointment of my own. Tires are great and the staff is very accommodating and friendly. I live out of town so the customer service was above and beyond.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Ruskin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
BJ Johnson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jonathan DeLong
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dan Thompson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 25, 2018

"Great service"

- Jake

Needed to have some work done on my old truck. They did the work on time for what they quoted me with no surprises couldn’t be happier.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Ruskin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 18, 2018

"On top of things, and a loaner!"

- pinaplebob741

Fixed my truck right, and were very quick about it. They also provided a loaner truck, a fully loaded diesel one to drive while mine was in the shop.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Ruskin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 11, 2018

"Great service"

- Grumpy

Never had a bad experience. Everyone is very friendly and knowledgeable. Easy to schedule your Ser ice and they have a very nice waiting area with very comfortable seating.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Ruskin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brenda Lawless
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Woods
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 09, 2018

"Home Town"

- Connor88

I am local and I take for granted how well we are treated at DeLong Ford, friendly and fast! Here is to many more years together.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Ruskin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
BJ Johnson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Woods
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jonathan DeLong
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 24, 2018 -

DeLong Ford, Inc. responded

Hearing that you had “friendly and fast” experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing DeLong Ford, we look forward to serving you for many years to come! Respectfully, Samantha Kee Office Manager

July 04, 2018

"2018 escape"

- Kaddy47

The time spent waiting for our cat for service was short in and out right on time we just Love the service department at DeLong Ford they are the best.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Crystal Broyles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Ruskin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Josh Masching
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 06, 2018 -

DeLong Ford, Inc. responded

Thank you so much for sharing your experience with DeLong Ford and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear your service was exactly as expected, quick and easy, the team will be thrilled to hear your feedback! Respectfully, Samantha Kee Office Manger

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