DePaula Ford - Service Center

Excellent service The service department is outstanding. I have never had a problem with anything they have done for me. If they were unable to complete the service i The service department is outstanding. I have never had a problem with anything they have done for me. If they were unable to complete the service in time for me to go home, they went out of there way to get me a loaner vehicle. More

less wait time, better service My experience was less stressful this time. Service was more organized, and wait time was less then usual. Love the new texting system while waiting My experience was less stressful this time. Service was more organized, and wait time was less then usual. Love the new texting system while waiting for the car. Updating customer by text while mechanic is working on the car is fantastic. Love the video too explaining whats good, whats not. Good idea. More

timely, friendly, professional service They took my truck in during a snow storm and fixed it. I was at a loss because I needed the truck to move a family member the next day. Thanks DePa They took my truck in during a snow storm and fixed it. I was at a loss because I needed the truck to move a family member the next day. Thanks DePaula More

Dealership always provides top shelf service. Service reps are knowledgeable , courteous, thorough and timely. They explain the details of services provided and recommended. Reps respect vehicles Service reps are knowledgeable , courteous, thorough and timely. They explain the details of services provided and recommended. Reps respect vehicles brought in and treat them as such. More

Always a pleasure coming to this dealership!Staff is Always a pleasure coming to this dealership! Staff is very friendly in all departments and service is quick , nice waiting area prompt and courteous Always a pleasure coming to this dealership! Staff is very friendly in all departments and service is quick , nice waiting area prompt and courteous Been back several times More

I am happy to say my suv service and NYS inspection was completed in the time promised. This time I did not experience any type of upsale of additional types of service. I was hesitant to go back to DePau completed in the time promised. This time I did not experience any type of upsale of additional types of service. I was hesitant to go back to DePaula Ford for service, I had a previous bad visit when I had my Mazda. But it looks like it may have turned around. Good job. More

A Helping Hand Great Service! Needed service on a warranty item, they were very busy but fit me in and my car is up and running. Thank you Lenny Great Service! Needed service on a warranty item, they were very busy but fit me in and my car is up and running. Thank you Lenny More

The service department was very friendly& helpful. The wait time was how long they said it would be. I recommend DePaula to everyone. I love my truck. wait time was how long they said it would be. I recommend DePaula to everyone. I love my truck. More

Work done for top dollar The work was done as they stated, but it took 5 days with no call back on what was wrong with the truck. I had to call them. The repairs were done w The work was done as they stated, but it took 5 days with no call back on what was wrong with the truck. I had to call them. The repairs were done without any more problems in a timely manner. The cost was at the top end of estimates from other dealers in the area. Other dealers were cheaper, but I felt more comfortable bringing to DePaula. More

Great service In my experience the service techs at DePauls are excellent at their job. Billy Pine listened to my concerns and was able to answer my questions in a In my experience the service techs at DePauls are excellent at their job. Billy Pine listened to my concerns and was able to answer my questions in a manner I could easily understand. I would not hesitate to recommend their service. More