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DePaula Ford - Service Center

Albany, NY

4.6
2,708 Reviews

2,708 Reviews of DePaula Ford - Service Center

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March 26, 2025

Job was completed as agreed upon and the quality exceeded my expectations as always. Couldn't be happier with the service! More

by jmordawski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
March 26, 2025

Very friendly and efficient process. I will continue to do my business with DePsula Ford. More

by jbutler10
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
March 26, 2025

Devin was wonderful to work with. Eveyone i interacted with was professional, personable and kind. The overall atmosphere was pleasant and welcoming I will definitely refer others t More

by HANDSTOWORKFARM
Recommend Dealer
Yes
Employees Worked With
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin McGuirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2025

Lenny is an outstanding person. Very professional and caring about his customers. An excellent representative of De Paula ford. Always recommend him and the dealership to my friends More

by Truck1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2025

Harold in Truck service was professional and thorough. The work performed was very good, complete, and timely. More

by DKeyser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold.
March 24, 2025

Lenny was great very professional personable and knowledgeable but the multiple point interceptions not so great more worried about selling a service then actually inspecting missed a few easy issu More

by S_ZURAVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

Did several recall fixes before telling me that there was a completely different issue and it would be non drivable. This took over a month and they had said every time I communicated with them through that More

by Sjp8175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dwyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

Lenny and the team there at the service department always provide great customer service and have a great attitude I always come to DePaula More

by jacoblawblack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

After I got scheduled quickly at my convenience…Lenny greeted me and we discussed the services I needed done…He kept me up to date on an issue that they found…He was knowledgeable ,and explained everythi More

by Mackey12205ms5555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

Pick up, delivery and service were professional, efficient and courteous. I continue to be completely satisfied. More

by kurt.bulson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon DePaula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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