DePaula Ford - Service Center

I’m very pleased with the service and the attention I received at DePaula Ford received at DePaula Ford More

Very professional and accommodating. Chance is always very helpful and let's be know what I need to know concerning my car. Chance is always very helpful and let's be know what I need to know concerning my car. More

Normally, I would rate this dealer higher but my last visit I did not have a good experience. Two months ago, I pointed out an issue and was told it could be fixed under warranty. The other day when I vi visit I did not have a good experience. Two months ago, I pointed out an issue and was told it could be fixed under warranty. The other day when I visited, I was told the sound my vehicle was making was a normal operating sound and I don’t need to worry. It wasn’t normal two months ago when they first took a look and told me it can be fixed. I am convinced they don’t want to do the repairs because it’s warranty work. I will be going elsewhere going forward. More

Excellent service and experience Jason was amazing friendly and professional I would recommend it to anyone friendly and professional I would recommend it to anyone More

Very professional. . 100% better than previous Ford dealer (Marchese) Very Responsive, very helpful, thank you . 100% better than previous Ford dealer (Marchese) Very Responsive, very helpful, thank you More

Luis is very professional and keeps you informed on the progress. He helps in any way he can which makes me come back every time. progress. He helps in any way he can which makes me come back every time. More

I appreciate the maintenance work at DePaula Ford. I just wish that I wasn't surprised so often with unexpected problems requiring repairs. Guess I shouldn't shoot the messenger, but it's dishearten I just wish that I wasn't surprised so often with unexpected problems requiring repairs. Guess I shouldn't shoot the messenger, but it's disheartening to bring in my car for an annual inspection and find out that I need repairs costing $2000 (when I was anticipating a $200 expense). I hardly drive my car, but I guess the passage of time takes its toll on all vehicles. I trust that DePaula is looking out for me, but I cringe every time I bring my car in for maintenance. More

The communication from the service department was very lacking in my experience with them after I dropped my brand new 2024 Expedition off to be looked at after I had a nearly catastrophic event. By the lacking in my experience with them after I dropped my brand new 2024 Expedition off to be looked at after I had a nearly catastrophic event. By the grace of God, I wasn't seriously injured and no one else was after I slid across 2 lanes of a highway while it accelerated on its own, down an embankment into a ditch. Come to find out, after just over 2 months in the shop, my vehicle had the wrong gears in it from the factory. Where was QA/QC on that? Regardless, with all that in mind, I very rarely got a call with any updates. I was the one that had to call them for any information. Nothing worse than having someone say, I will call you later today with an update to not hearing from them until you call a few days to a week later. It wasn't until I complained to Ford corporate did they finally start making any sort of effort. After what I went through, I would've thought it was going to be better. Especially since my buying experience was seamless and when I had to get a few cosmetic things looked at right after buying it. More

Quick and very personal service Great coffee too. Took me right in and out as well Took me right in and out as well More

This dealer always offers quality service and is pretty timely on when your vehicle will be done. Lenny kept me advised on how everything was going. timely on when your vehicle will be done. Lenny kept me advised on how everything was going. More