DeVoe Cadillac

Purchased a Lyriq a year ago. The F&I Manager talked me into Road Hazard. My car was a lemon (different story), I have called, emailed, and texted the F&I manager to kindly cancel The F&I Manager talked me into Road Hazard. My car was a lemon (different story), I have called, emailed, and texted the F&I manager to kindly cancel my Road Hazard and he wont even reply acknowledging my request. Quick and easy to sell, but an absolute ghost when you have to cancel. Not the kind of service DeVoe is known for. More

Edward Lee was my service advisor at Devoe Cadillac, Naples, Florida. He expedited the installation of a new battery. Thanks so much to Mr Lee and the service team so that I could make my meeting. Naples, Florida. He expedited the installation of a new battery. Thanks so much to Mr Lee and the service team so that I could make my meeting. More

Last Oct wrote a letter to owner describing shabby service. Received no reply. Am now trying to schedule simple maintenance appointment. Would expect a return call within five minutes. Two hours la service. Received no reply. Am now trying to schedule simple maintenance appointment. Would expect a return call within five minutes. Two hours later, am still waiting. More

I have read many of the other reviews for the dealership. I really am sorry many of them had bad experiences. Purchasing and maintaining a vehicle are both expensive and emotional experiences. My experien I really am sorry many of them had bad experiences. Purchasing and maintaining a vehicle are both expensive and emotional experiences. My experience has fortunately been all positive. I was shopping nationwide for a '23 CT4-V Blackwing with a manual transmission. Jeremiah Harrison immediately contacted me, much quicker than any other dealer. He worked with me regarding the price of the vehicle and shipping it to NC. From initial contact to finalizing the deal was less than 3 days, via email, text, and a couple of phone calls. Combined, they were satisfactory for me. The car arrived with some slight paint damage. When informed, the dealership worked with me to have it repaired at a local shop. The entire process from initial contact to repair was easy, with the longest wait being an appointment for an estimate. I have purchased other vehicles online, and they did not compare to the service I received from Devoe. I will look to them again for my future vehicle purchases. More

Disappointed, they worked on my car,got it back, not working properly, of course zero accountability. working properly, of course zero accountability. More

Repeated bad experiences with service department for maintenance. During the last visit, I actually started researching other brands for my next new car. I bought Cadillac for the rumored wonderful cust maintenance. During the last visit, I actually started researching other brands for my next new car. I bought Cadillac for the rumored wonderful customer service, but that hasn’t happened. More

the dealership has become greedy pigs. There marking up the price of escalates 45,000. The owners son told me that the stare of Florida allows them to do this. Nonsense, there's no reason There marking up the price of escalates 45,000. The owners son told me that the stare of Florida allows them to do this. Nonsense, there's no reason to do it. No customer loyalty, stay away from this dealership they are greedy, dishonest and unprofessional. I will never buy from them again under these conditions. More

Oil change took longer than expected. I missed my lunch break and was late getting back to work. I missed my lunch break and was late getting back to work. More

I leased my XT 5 in May of 2020. It has been in service 9 times for the same issue. The camera and now the dashboard. I was told they can’t do anything about it because it isn’t acti It has been in service 9 times for the same issue. The camera and now the dashboard. I was told they can’t do anything about it because it isn’t acting up when I bring it in. Steve, the manager watched numerous videos and looked at a lot of pictures I have showing them what the problem is but still they can’t do anything. I’m putting out all this money for what is supposed to be a higher standard vehicle. I was told they would let me out of my lease early, because resale for used cars was excellent but they didn’t think they could get me into another vehicle. Great customer service guys. You want to take my car back then sell it to the next sucker knowing all the issues it has. Do yourselves a favor. Stay clear of Devoe Cadillac in Naples. More

Quoted a 2022 Escalade "market price" exactly $30,000 over MSRP. Good luck keeping customers. Explanation: "That is correct. These vehicles are very difficult to locate and we are selling them fo over MSRP. Good luck keeping customers. Explanation: "That is correct. These vehicles are very difficult to locate and we are selling them for what they are currently selling for at the auctions. Some dealers have market adjustments up to $50k. Please let me know if we can assist you further, or I'll be pleased to get back into contact with you once the market normalizes. was; that's auction price." More