Volkswagen of Mobile

Great Experience Debbie and Justin are miracle workers! We recently purchased a used vehicle from another high end dealership in town and were told we only had one cre Debbie and Justin are miracle workers! We recently purchased a used vehicle from another high end dealership in town and were told we only had one credit offer. Long story short....after they tried to pull a fast one, the deal was not funded and we had to turn the car back over. A friend told me to try Dean Mcrary VW. Not only did Debbie find the perfect suv for us, but Justin had us multiple finance offers! We even got approved to buy 2 vehicles! Oh, and the Dean Mcrary vehicle is 6 years newer, half the miles, and has a FOREVER warranty (oppossed to the 2yr one the other vehicle had)...for just about the same price! More

Worst Dealership Called for service on my new Golf had bad MDI cable. They kept my car all day and could not find problem. Svc Mgr called me next day told me it could Called for service on my new Golf had bad MDI cable. They kept my car all day and could not find problem. Svc Mgr called me next day told me it could take up to 8 hr rewirng and 6 weeks. Since I bought from out of state dealership they could not help. I called the dealer that I bought it from and in 5 min was able to solve problem, mailed me correct cable. Apparently VW recall on 2015 Golf MDI cable. Hmmmm wonder why Dean don't those?? More

Service I have owned my Audi for 7 years and I have always gone to Dean Mc for service. It had been very good in the beginning when it was under warranty. Si I have owned my Audi for 7 years and I have always gone to Dean Mc for service. It had been very good in the beginning when it was under warranty. Since there is no warranty on the car, the service is horrible. There is no longer a car available when I drop the car off. There is no additional checks and it was before so I don't have to make a return trip. Now I may be required to go back the next week for a simple repair that I'm sure they could have repaired or noticed when the car was in for service. The advisor has changed three times in the last year and each one is able to pull up a history on the computer but each wants to oversell and I have to point out that I paid for that on the last visit. Today I am told the repairs are $10,000. My air isn't working and my shocks are out. I asked to pick up the car without the repairs. I return to the dealer ship an hour later and I'm told it will be at least an hour before it's ready. WHY? No that I know warranty customers are treated better than older cars, I feel the same loyalty than the service department does. NONE. I'm sure if I look I will be able to find a competent mechanic who won't over charge for parts and $175.00 and hour. More

Would never buy another car from Dean Mccrary I drive my Audi all the way from Daphne to New Orleans to get serviced. The service department is horrible and I will never ever buy another vehicle f I drive my Audi all the way from Daphne to New Orleans to get serviced. The service department is horrible and I will never ever buy another vehicle from Dean McCrary. Ever. More

Great!!! Excellent service and knowledge from everyone at Dean McCrary. I was very impressed by the service that i received. Thanks to Christina for the refe Excellent service and knowledge from everyone at Dean McCrary. I was very impressed by the service that i received. Thanks to Christina for the referral. I was able to be in and out without waiting forever. I would definetly recommend Dean McCrary VW to anyone looking for a great deal from knowledgable employee's. More

Best customer service anyone could ask for . I came in to look at the VWS and as soon as I walked through the door the receptionist Christina was so friendly ..she went above and beyond making s I came in to look at the VWS and as soon as I walked through the door the receptionist Christina was so friendly ..she went above and beyond making sure we where helped . she offered us coffee and popcorn that was in the waiting room and she made sure she got me a sales person as soon as one became available ... David Barren and Ken Goff the sales mgrs. where very helpful as well by providing me precise financing options that worked with my budget . My overall experience was the best at Dean McCrary out of any dealership I have ever been to ..I will purchase another vehicle when it comes time but it will only be from Dean McCrary when I do. More

Outstanding customer service When I walked in to the dealership, I was greeted by a receptionist named Christina. She represented Dean McCrary's customer service to the "T'. She w When I walked in to the dealership, I was greeted by a receptionist named Christina. She represented Dean McCrary's customer service to the "T'. She was very friendly and all smiles when I walked in. This dealership is outstanding with their customer service. If you are looking for a great place to feel welcomed and not forced to sign on the dotted line for a car, this is defiantly the dealership to go to. I will always be going here to shop for a vehicle. More

very friendly and knowledgeable Everyone was wonderful at this dealership and very helpful when it came to answering my questions about the cars! I was able to purchase my vehicle an Everyone was wonderful at this dealership and very helpful when it came to answering my questions about the cars! I was able to purchase my vehicle and get in and out in no time! I would recommend this dealership to anyone More

Terrible dealership I had contacted the online department about a car and after several calls we agreed on a price. Well, the day I go to pick up my new car, I was told t I had contacted the online department about a car and after several calls we agreed on a price. Well, the day I go to pick up my new car, I was told that the price was a mistake and that it would be no less than 3K more. All because they had to change brake pads and tires that week. I asked many questions and it was always some excuse. When doing my research on carfax, the tires and brake pads had been changed weeks ago. They didn't like the fact that I was not using them for financing either. This dealership promises you anything you ask for but when it comes down to the deal, they change everything. The old, bait and switch. I ended up going to Kenner, LA and purchasing the same car for my asking price. Dean Mccrarys is a joke More