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Dean Team Subaru Volkswagen
Ballwin, MO
5,949 Reviews
At Dean Team Subaru Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Subaru and Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Subaru Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 5,949 reviews
June 08, 2019
Fast Throughput I gave the dealership and salesperson (Drew) an excellent rating. It was more of a 4.5 because the 127 points of inspection were rushed. Thank goodnes I gave the dealership and salesperson (Drew) an excellent rating. It was more of a 4.5 because the 127 points of inspection were rushed. Thank goodness for Drew's attention to the cleanup details It was nice to drive off the lot with a clean shiny vehicle. The negotiations for the vehicle were direct, honest, and without any surprises. I received everything that was promised and expected. I drove the vehicle 7.5 hours without any issue. Ed. More
by Elliott
Employees Worked With
Dustin Westhoff, Drew Harris
Helpful June 07, 2019
Very poor experience I put down a deposit to purchase a Suburu Forester from Tony Wright. He told me that he was putting a "sold" sign in the vehicle and that it was mine I put down a deposit to purchase a Suburu Forester from Tony Wright. He told me that he was putting a "sold" sign in the vehicle and that it was mine. Given a busy travel schedule, it was going to be 10 days before I could get in to pick up the car. I was told two days later that this wasn't acceptable and they had sold the car to another buyer. Tony told me up front that the experience at The Dean Team was different than other car dealers. I did not find this to be the case. More
by jimbarn99
Employees Worked With
Tony Wright
June 07, 2019
Good experience We have received good customer treatment from your staff. Would recommend my friend to this dealer. Another service offered is free car wash and wil We have received good customer treatment from your staff. Would recommend my friend to this dealer. Another service offered is free car wash and will probably use it in the future. More
by Samira
Employees Worked With
J.D. Daugherty
June 07, 2019
Excellent Experience 2019 GLI Autobahn Richard was very knowledgeable and knew the vehicles inside and out. It was a pleasant experience the dealership was very accommodating. They were v Richard was very knowledgeable and knew the vehicles inside and out. It was a pleasant experience the dealership was very accommodating. They were very competitive with pricing and didn't play games. They honored the price listed on the website and didn't give me the run-around that I had gotten at other dealers e.g.(this price only applies if you meet long list of criteria people seldom meet). Richard was laid back and was not the typical high pressure auto sales guy. Jason with finance was also very knowledgeable and didn't pressure me for all the extras. He also gave me valuable financial advise at no extra charge! I will buy again from him and recommend to all my friends. More
by DarrenM
June 06, 2019
Excellent service I had a great first time buying experience with Richard. Made it easy to understand and was very personable. Got a great deal and can't wait to tell p I had a great first time buying experience with Richard. Made it easy to understand and was very personable. Got a great deal and can't wait to tell people about it. More
by Max
June 05, 2019
New car purchase Overall we had a very good experience with the Dean Team which resulted in a purchase of a new car. Tony did a very good job of showing off the car we Overall we had a very good experience with the Dean Team which resulted in a purchase of a new car. Tony did a very good job of showing off the car we were considering and its features. His knowledge of the vehicle, its features and his friendly approach were all factors in our decision to purchase this car over other competitors models. Our final negotiations over price had a complication due to a small misunderstanding but eventually were resolved to our satisfaction. Tony also did a nice job of showing us the features of the car when we picked it up. The only other minor inconvenience was a long wait to meet with Jason in the finance department. More
by AscentPurchase
June 05, 2019
Great deal Drew was helpful and worked me a good deal. Quality dealership, quality salesman and quality car. The way it should be done, nice and easy. Drew was helpful and worked me a good deal. Quality dealership, quality salesman and quality car. The way it should be done, nice and easy. More
by Bryan
Employees Worked With
Drew Harris
June 04, 2019
Dean Team I had no plan to buy on that day but at Dean Team and my salesperson Rocco M. made it easy and smooth buying experience. I had no plan to buy on that day but at Dean Team and my salesperson Rocco M. made it easy and smooth buying experience. More
by Northstar%
Employees Worked With
Rocco Moore
June 04, 2019
Dreaded the task of buying a new car I was dreading the task of buying a new car but the guys at Dean Team made it easy-mission accomplished. They were great. This xxxx survey has been th I was dreading the task of buying a new car but the guys at Dean Team made it easy-mission accomplished. They were great. This xxxx survey has been the hardest part of the process! More
by kim
June 04, 2019
Patient, fair, and nice. Paul Biermann has been a pleasure to work with through two purchases (one used one new). I would recommend him to anyone looking at a new or used car Paul Biermann has been a pleasure to work with through two purchases (one used one new). I would recommend him to anyone looking at a new or used car at Dean Team Ballwin. More
by Rob Compton
