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Dean Team Subaru Volkswagen - Service Center

4.5

133 Lifetime Service Reviews

15121 Manchester Road, Ballwin, Missouri 63011

133 Reviews of Dean Team Subaru Volkswagen - Service Center

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July 10, 2018

"Service Call is a breeze"

- T8

This dealership, particularly the service manger, Eric Harrellson, was especially helpful in my recent service visit for routine vehicle maintenance.. I look forward to future service appointments that run as smooth.

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Recommend Dealer
Yes
Employees Worked With
Eric Harrelson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 29, 2018

"A Cool Experience on a Hot Day"

- GG1

A very pleasant experience! Prompt service, great waiting room atmosphere, friendly exchanges with employees, and Eric was very attentive in providing pertinent information. Oh, and I got my new hitch!

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Recommend Dealer
Yes
Employees Worked With
Eric Harrelson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 28, 2018

"10,000 mile service"

- mbw

I am impressed with the new facilities. Drop off was easy. I waited and it took less than an hour. Everyone was very nice, especially Paul.

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Recommend Dealer
Yes
Employees Worked With
Paul Fix
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 28, 2018 -

Dean Team Subaru Volkswagen responded

Thank you for your great review! We look forward to seeing you for service again.

June 27, 2018

"Quick, efficient, friendly "

- Jake12321

I was able to drop off my car before work with ease. I received a text later in the morning to notify me that the repair (replacing the parking brake) was finished. The car was ready for me after work and I had no issues picking it up and paying.

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Recommend Dealer
Yes
Employees Worked With
Paul Fix
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 22, 2018

"Great Service Department "

- STL GTI

Paul was very helpful in dealing with my difficult extended warranty company. He worked hard to come up with a solution, when the warranty company was unwilling to help me out. Also, Dean Team's service loaner is a very valuable perk...I would have been car-less for the duration of my repair, if not for their free loaner.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Paul Fix
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 21, 2018

"Service Department 5 Star Service! "

- GLI4life

I purchased and took my GLI to another VW dealership for service, but over the past year or so the service department had changed and wasn't the same. I was referred to the Dean Team and they have been amazing! They are always professional, kind, and educated. They never seemed bothered if I ask them questions about needed or extra services. I trust when I take my GLI to be serviced there they perform all the services and perform them properly. If you are looking for a good VW service department I highly recommend the Dean Team VW in Ballwin.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Paul Fix
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 21, 2018

"Great customer service "

- Kmlpage

Paul, Annie and Eric are AWESOME service consultants who bend over backward to make my experience exceptional each & every time! I would not take my VW anywhere else!

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Customer Service
Quality of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Paul Fix
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eric Harrelson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Annie Thompson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 19, 2018

"Stay away"

- Beware

Chaquita in scheduling was so difficult to work with I didn't even make it pass that to even rate anyone else. You have to give them all this information to even see if they have an appointment. And after you gave her most of it and when she asked for something you didn't know she transferred me back to the operator. I will never go there..beware

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Recommend Dealer
No
Employees Worked With
Chaquita
June 18, 2018

"Oil Change"

- asilkay21

Dean Team Ballwin does an excellent job with each routine visit. They make sure to tell you exactly what they will be preforming on your car, with no surprises. There is no pressure to do any unnecessary services to your vehicle and they communicate with full transparency. Have not had the honesty I find here at other dealerships/service centers and am so happy to be able to confidently bring my car to Dean Team! Keep up the fantastic service!

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Recommend Dealer
Yes
Employees Worked With
Paul Fix
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 17, 2018

"Water pump replacement "

- Jpgriz

I came in on a Saturday just before closing, they provided me with a loaner car for the weekend. my water pump was replaced on Monday on time, everyone there was great to work with

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Fix
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 18, 2018 -

Dean Team Subaru Volkswagen responded

Thank you for your review. Glad we could help.

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