Dean Team Subaru Volkswagen - Service Center

Five Cars Later This is the 5th Subaru wehave bought at Dick Dean. My car was sounding different lately. The mechanic rode around the block with me and immediately to This is the 5th Subaru wehave bought at Dick Dean. My car was sounding different lately. The mechanic rode around the block with me and immediately told me what he thought the problem was. He was right - wheel bearing. They fixed it in less than an hour. And because my warranty has only recently expired, they didn’t charge me! They also did a basic maintenance check. I left relieved and happy! More

Needed recall work done As soon as I drove up, I was greeted by a gentleman and directed to a Service Advisor. Her name was Annie. She was extremely pleasant and took care of As soon as I drove up, I was greeted by a gentleman and directed to a Service Advisor. Her name was Annie. She was extremely pleasant and took care of all of the necessary paperwork in a timely manner. She then walked me to the customer lounge area and made me a cup of coffee! I was happy about that, because the coffee machine was something that I had seen before. I had a light out and asked if they could replace it while I was there. They took care of that and I was on my way. All in all I had an excellent experience...I would say mainly because of the Service Advisor, Annie! Many Thanks, Gerri More

Not your typical dealership This location is amazing! They did not treat me like your everyday customer. They treated me like family. They were not pushy at all and really took t This location is amazing! They did not treat me like your everyday customer. They treated me like family. They were not pushy at all and really took the time to help me and not oversell. I can’t say enough good things about Paul Fix and the rest of the staff. Super friendly and very helpful!! Thank you for keeping me and my family safe. More

Amazing experience Everything from scheduling service at a time convenient for us, to providing us with a loaner car, to fixing the car right the first time - they went Everything from scheduling service at a time convenient for us, to providing us with a loaner car, to fixing the car right the first time - they went above and beyond to make it an enjoyable experience. More

Excellent Seriously great customer service. Annie and Jeff kick butt and take names. Ryan the pirate mechanic (he can do recall work blindfolded) deserves a hug Seriously great customer service. Annie and Jeff kick butt and take names. Ryan the pirate mechanic (he can do recall work blindfolded) deserves a huge raise, just for his speed and efficiency. He is obviously worth more... Don't get me started on the rye humor or Annie and Jeff. They earn double their bonuses every week in attitude and performance. Sincerely, Rex Altis CEO / Principle Second Mile IT Staffing More

Friendly, competent service Bought my 2015 Outback here and always take it here for service. Extremely helpful folks. Liked it so much I talked my son in to buying his new car th Bought my 2015 Outback here and always take it here for service. Extremely helpful folks. Liked it so much I talked my son in to buying his new car there too. More

In for airbag recall Able to bring in the car earlier than scheduled. Very accommodating service department. Comfortable waiting area. Snacks, coffee, other hot drinks a Able to bring in the car earlier than scheduled. Very accommodating service department. Comfortable waiting area. Snacks, coffee, other hot drinks as well as bottled water were provided along with Wi-Fi to make the waiting easier. More

Excellent Customer Service! After having some issues with our VW Routan, we found Dean Team. The entire staff was so helpful and being a Mom with 3 kids, they made sure I had a After having some issues with our VW Routan, we found Dean Team. The entire staff was so helpful and being a Mom with 3 kids, they made sure I had a loaner vehicle to use while my van was being worked on. Paul in the service department has gone above and beyond in making sure we were taken care of and I have nothing but wonderful things to say about this dealership. More

New lease My prevous car needed way too many repairs. They helped me immediately into a new lease and every person in each department was great! They also had e My prevous car needed way too many repairs. They helped me immediately into a new lease and every person in each department was great! They also had evetythung put together when I returned from work trip. Amazing More

Great service. JD went over all features and functions of my new Outback that I purchased. I was a little confused about a few of the functions, but he provided deta JD went over all features and functions of my new Outback that I purchased. I was a little confused about a few of the functions, but he provided detailed instructions which were easy to understand. I have nothing but praise for this dealership. More