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Dean Team Volvo Cars of Brentwood - Service Center

2.5

13 Lifetime Service Reviews

7700 Manchester Road, St. Louis, Missouri 63143

13 Reviews of Dean Team Volvo of Brentwood - Service Center

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July 23, 2018

"Horrible Service!"

- Mobetter

I purchased a used vehicle from Dean Team Volvo. The day that I purchased it and area bed home I noticed the TPMS light was on and would meet t go off. I called my salesmen (Alan) and he instructed me to bring the vehicle in and he would have service look at it. We brought it in and wS told to drive it and see if the lights stays on. We drove the car a week and it never went off. I call d Alan and he said to bring the car back in. We brought it back in and was told me needed to make an appointment with service which a.m. was two weeks away. I brought the car in for the appointment and was initially told that it was an issue that would have to be fixed by Honda and I would have to pay for it. Even though I made them aware of the problem the same day. They provided me with a rental from Enterpise and called me a week later to inform me that It would cost $400+ dollars to have the vehicle repaired and I would be responsible for 50% of the cost. When the vehicle was ready I could not pick it up during regular hours for service. I was told I could pay over the phone and pick it up on Saturday. I was told to ask for the General Manger and he would have my keys. I arrived on Saturday to pick up my car and no one knew were the keys where located. I waited 20 minutes after drinking 20 miles to pick up my vehicle only to leave without it. I call on Monday morning to inquire about the mixup and no one could give me answers. I was told I can come pick up my vehicle. Even though the General Manger told me they would bring it to me for convenience sake. I go to the dealership to discover that Alan had my keys on Saturday and he still has them. However, he’s on a test drive and is not on premise. I had to wait close to an hour for him to return with my keys. The device manager brings my vehicle to me and I ask about the normal car wash when vehicles are service and he said it was not serviced here. He asked begrudgingly if I want my car washed. I said sure that’s what is supposed to happen when a car is serviced at your location. This was the second vehicle that I purchased for on this dealership. I will never purchase from them again and will not recommended them to friends or family.

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Recommend Dealer
No
Employees Worked With
Pinky Persons
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Alen Prohic
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dean Team Service Department
1.0
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May 31, 2018

"Lack of service"

- Volvo11

I sat in an awful “lounge” for over 2 hours To get a key for my car. It was supposed to be lass than 45 minutes.

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Recommend Dealer
No
Employees Worked With
Jun 05, 2018 -

Dean Team Volvo Cars of Brentwood responded

I have already spoke with customer and discussed and resolved issues. Customer agreed to take review down. Thank you, Marissa Reno Customer Service Manager

March 06, 2017

"Hostage Service/Parts Pricing"

- Thomas

2006 Volvo S 60 2.5 T It's hard to be civil in discussing my recent experience in getting price quotes for my Volvo. In response to an automatic alert for maintenance at 120,000 mile service I called for a quote. The service book calls for a timing belt, plugs, filters, check ups etc. The quote was about $1600. I got the same work done with guaranteed OEM parts for $941 from a certified mechanic. That is almost excusable, until I lost my key fob and my spare is partially broken. I called for a replacement FOB and key. The cost for that is $375. This is simply outrageous. I started compiling a list of electronic items I can purchase for $375. I could get an entry level laptop. A smartphone with as much computing power as we used to go to the moon. 4 inkjet printers. A 10 megapixel digital camera. A GOPRO. What Volvo doesn't understand is that they completely destroy customer loyalty by what I can only title "Hostage Pricing." There is NO practical justification for charging this except that they can because they have made it very difficult for locksmiths to attain the necessary programming. I ran a multimillion dollar retail company. We spent hundreds of thousands of dollars trying to bring customers in and make them loyal. Volvo people, why would you spend millions advertising your products and then charge them so much for a simple device that you drive them away from ever purchasing your product again??? It's not only irritating to us, it's is just stupid.

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Recommend Dealer
No
Employees Worked With
February 15, 2017

"Great service experience !"

- Bryson04

Took my car in for regular scheduled service, greeted by service rep Jeff, handle my needs professionally and an expediently. Courtesy loaner car provided, Mandy was very kind and helped me with my packages. Service was completed same day and car was washed. Highly recommend Dean team Volvo!

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Recommend Dealer
Yes
Employees Worked With
Jeff Homer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dean Team Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 15, 2017 -

Dean Team Volvo Cars of Brentwood responded

Thank you for the excellent review! In our eyes Jeff and Mandy do an amazing job day in / day out and it's awesome knowing our guests feel the same way!!

February 13, 2017

"Our Problem Car Re$old to New Customer"

- LH

Avoid. Like the plague. Apologies for the long post here, but if you're thinking about buying a Volvo, please take a moment to read: We leased a new XC90 Hybrid from Volvo of Brentwood in early 2016. The car had a lot of problems right from the start. In less than a year, the center console that powers the temp/GPS/sound/etc. failed numerous times, the transmission failed, the windshield leaked, defrost & air conditioner had to be repaired, it stalled & was towed to the dealer, and - most concerning - the backdoor locks would occasionally malfunction and trap passengers in the car until someone opened the door from the outside. Needless to say, the XC90 Hybrid was the worst car we've ever had. But - it's a car. It happens. The real problem with Volvo of Brentwood is how they handled the situation. It literally took me months to reach the dealership General Manager, Edin Hadziafendic. I left a number of messages and wrote to him. No reply. In December 2016, after the central console that was replaced/rebooted several times started to glitch out again, I finally went into the dealership and sat down until he would come out to talk to me. After a long conversation, Mr. Hadziafendic told me that the XC90 Hybird model 'was having a number of problems', and that he was generally keeping them 'off his lot.' He offered to 'send our car back to Volvo' and switch us out into a different car. He wanted us to sign a new, three-year lease. I told him that I wouldn't add another year onto our existing contract, and he replied that he'd 'check into it' to 'see what he could do.' I'll skip the details of the eventual switch, except to say that it wasn't good. What happened next, however, is why I'm now spreading the word. The Volvo XC90 we returned had a list of unresolved service items that were written up by the Volvo Brentwood service team. Again, it was my understanding that the car was 'to be returned' to Volvo. What actually happened --- the car was put on the market the day after we returned it, and quickly resold to a buyer on the West Coast. I only know about the resale because about a week later I received a call from a tow company in Washington. Our personal contact data was still linked to the car [another problem] and the XC 90 we returned was apparently broken down - again - on the side of the road. After that call, I pulled the title information and it showed no record of the Volvo XC ever being repaired again after we returned it to Volvo Brentwood. No record even of repairs to the known problems that we had detailed (in writing) with their service team. The problems we had with our XC90 were an irritating inconvenience. The fact that the dealer turned around and sold our problems to a second, unsuspecting customer is appalling. PS: I have sent all of this information to Volvo's US corporate office, and their response has been flat disinterest. I was told they are "unable to address any of the issues" regarding the XC 90 we returned, and that "they regret the dealer told you the vehicle was being sent back to Volvo and that didn't happen." But that's it. I've been surprised, frankly, that Volvo USA has also appeared to be unconcerned that the last service issues with our XC90 Hybrid don't appear to have been repaired before it was sold. It's a cavalier apathy that doesn't seem to align with their former reputation for safety. Caveat Emptor - Buyer beware.

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Recommend Dealer
No
Employees Worked With
Edin Hadziefendic
1.0
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November 09, 2016

"Great Place to go!"

- Lycialynn

Jason and Scott made this the best transaction yet. They helped me find the perfect car for me and made sure I was taken care of! Thank you guys!

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Recommend Dealer
Yes
Employees Worked With
Jason Jones, Scott Varnum
January 12, 2016

"Great Car Dealer"

- Carolyn

Took my car in for a 20,000 check. Great service, as always. I have been coming to Brentwood Volvo for the last 20 years. They always take good care and show concern about me and the car. This is my 5th Volvo. I love the car and Volvo of Brentwood. I all the years I've owned a Volvo, I only had one dealer (in Indiana) where I went once and would never return. But Brentwood Volvo is the best by far!!

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Recommend Dealer
Yes
Employees Worked With
Molly and Keith
November 28, 2015

"Excellent Service"

- CROSBY Marshall R.

We have used Dean Volvo for about a year and always had friendly, efficient service. Molly (and the rest of the service team we have encountered) is excellent.

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Recommend Dealer
Yes
Employees Worked With
Molly
October 21, 2015

"Routine Service Visit - Outstanding results!"

- CR

I had my 2013 S60 in for routine service (20k mile maintenance) this week. Jimmy and the entire staff at Brentwood Volvo is fantastic! Everyone I encountered was welcoming, friendly and knowledgeable. My car was ready when they said it would be and was even washed and vacuumed (thanks Lucas!). See you in another 10k miles!

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Recommend Dealer
Yes
Employees Worked With
Jimmy
January 03, 2013

"UPDATE: Matt Newbold, the service manager, called me..."

- proth

UPDATE: Matt Newbold, the service manager, called me today and did a good job to made things better. I will be giving them a chance to earn back my business. At best they suffer from poor communication, and more likely are just full of bs. Had my 2008 Volvo S80 T6 AWD towed there because car would not start and key would not come out of ignition. Service department called me after 2 days trying to diagnose saying corroded negative battery terminal and needed $300 software upgrade. First of all, negative terminal was not corroded, at least not much. I know this because I charged the new battery and put jumper cables on the car immediately prior to having it towed. Secondly, why would it take them 2 days to diagnose a battery terminal? Paid the $300 for the software upgrade and called Volvo customer service. When VCS contacted dealer, the facts suddenly changed. Now it was a corroded battery cable and the software they installed for free. Really? That's news to me. Overall, if the cable was bad, and they charged me to change it, then the $300 is probably OK. But like I said, at best they are guilty of very poor communication. Left a bad taste in my mouth and I would not return to this dealer for service or to buy a car.

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Recommend Dealer
Yes
Employees Worked With
Matt Newbold
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