Avoid. Like the plague. Apologies for the long post here, but if you're thinking about buying a Volvo, please take a moment to read:
We leased a new XC90 Hybrid from Volvo of Brentwood in early 2016. The car had a lot of problems right from the start. In less than a year, the center console that powers the temp/GPS/sound/etc. failed numerous times, the transmission failed, the windshield leaked, defrost & air conditioner had to be repaired, it stalled & was towed to the dealer, and - most concerning - the backdoor locks would occasionally malfunction and trap passengers in the car until someone opened the door from the outside.
Needless to say, the XC90 Hybrid was the worst car we've ever had. But - it's a car. It happens. The real problem with Volvo of Brentwood is how they handled the situation.
It literally took me months to reach the dealership General Manager, Edin Hadziafendic. I left a number of messages and wrote to him. No reply. In December 2016, after the central console that was replaced/rebooted several times started to glitch out again, I finally went into the dealership and sat down until he would come out to talk to me.
After a long conversation, Mr. Hadziafendic told me that the XC90 Hybird model 'was having a number of problems', and that he was generally keeping them 'off his lot.' He offered to 'send our car back to Volvo' and switch us out into a different car. He wanted us to sign a new, three-year lease. I told him that I wouldn't add another year onto our existing contract, and he replied that he'd 'check into it' to 'see what he could do.'
I'll skip the details of the eventual switch, except to say that it wasn't good. What happened next, however, is why I'm now spreading the word.
The Volvo XC90 we returned had a list of unresolved service items that were written up by the Volvo Brentwood service team. Again, it was my understanding that the car was 'to be returned' to Volvo.
What actually happened --- the car was put on the market the day after we returned it, and quickly resold to a buyer on the West Coast.
I only know about the resale because about a week later I received a call from a tow company in Washington. Our personal contact data was still linked to the car [another problem] and the XC 90 we returned was apparently broken down - again - on the side of the road.
After that call, I pulled the title information and it showed no record of the Volvo XC ever being repaired again after we returned it to Volvo Brentwood. No record even of repairs to the known problems that we had detailed (in writing) with their service team.
The problems we had with our XC90 were an irritating inconvenience. The fact that the dealer turned around and sold our problems to a second, unsuspecting customer is appalling.
PS: I have sent all of this information to Volvo's US corporate office, and their response has been flat disinterest. I was told they are "unable to address any of the issues" regarding the XC 90 we returned, and that "they regret the dealer told you the vehicle was being sent back to Volvo and that didn't happen." But that's it.
I've been surprised, frankly, that Volvo USA has also appeared to be unconcerned that the last service issues with our XC90 Hybrid don't appear to have been repaired before it was sold. It's a cavalier apathy that doesn't seem to align with their former reputation for safety. Caveat Emptor - Buyer beware.