When I relocated to central Florida, I had a new quest... To find a replacement dealer for Denbigh Toyota's (Newport News, Va) excellent parts department. I have yet to find one.
I called Deluca Toyota about getting a Distributor cap, rotor, and plug wires for a 1987 4Runner. They said they have it in stock. Since it is a 40 minute drive, I had to send my wife down to pick up the parts while I was at work. Whne she arrived, the parts guy went into the computer, and pulled out the requested parts... As far as I knew, everything was good. Whne I inspected the parts that evening, I found out that they had pulled the parts for a 4Runner with a 3VZE 3.0 V6, instead of a 22RE 2.4 I4.
Now, for those of you that don't know, there was no such thing as a V6 option in a 4Runner until 1988. The only options for the 1987 were the 22RE and the 22RTE turbo version. Both used the same ignition components, so this should have not been an issue. I called the parts department the next day and explained the problem. They said to return the parts, and they have the right ones in stock. I sent my wife back out to the dealer, and she returned, this time with the right rotor, no wires (sold the last set before she got there), and another V6 distributor cap. You would think they would have held them aside... I finally had to take an afternoon off of work to get the "right" parts... Too bad they no longer had them in stock, even though their computer incorrectly said they did.
I have never had an issue like this regarding simple tune up parts, especially from a dealership! Up until then, I was satisfied with Deluca Toyota, but I now order my parts online from Bob Bridge Toyota in Renton, Wa. They have cheaper prices, and the wait is worth knowing I am getting the right part.