Desoto Ford - Service Center

Run don't walk away from Greg Bechtold in the service department. A real a _ _ hole. Brought my dead battery in which was only 8 months old with a 36 month unconditional warranty. Had to jump through hoops to get it replaced. Was there for over 2 1/2 hours ... All kinds of excuses. I've had problems in the past with work not finished even though they said it was, tired of going back for redos. Will not be back. Would rather go somewhere where they appreciate your business and do the job right the first time. HORRIBLE SERVICE DEPT.

Had a recall on my 2016 explorer and talked to Celeste, very helpful and friendly. Took great care of my needs and had the recall done in a very short time. Highly recommend her for any service needs.

I took my Ford Escape in for service and met Greg Bechtold who is a very personable young man to work with. Service was completed quickly and professionally.

Shawn was recommended to me by a friend after having a less than acceptable experience at another dealer. Dealing with Shawn is pleasant, though he is extremely busy he has spent a lot of time with me, and seems to genuinely listen! Sooo hard to find someone to do that! Thank you Shawn for all your help!!

Awesome service dept, I’m always taken care of and I’m in and out in no time at all. 5 stars al the way around.

Great place great people great service. I would recommend to anyone. I was in and out in no time at all. 5 stars all the way around

i recently had a noisy air/heater fan on my 2013 ford f-150 and assumed it was probably a bad bearing in the fan motor. Tyler Jackson was my service adviser and told be to bring it in and they would diagnose the problem. After about 45 minutes he showed me a small plastic part that had broken off, but said the fan would still operate as before. The charge was $60. I think i know from experience that most dealers would have told me i need a new fan motor and the labor and parts expense would have been several hundred dollars. I appreciate the honesty of Tyler and the folks at this dealership. Its the reason i drive 45 miles to have them service my truck.

I took my car in on March 24th for an oil change and an a/c issue. My service adviser was Shane Parker. He told me I could get the oil changed that day and made an appointment for next week to bring my car back for the a/c issue. The appointment time for next week was my choice. The oil change was done with the 27 point service and the car was done quickly. In these times that we are dealing with right now it was a pleasure to receive such great service from Shank Parker.

My vehicle quit running in Port Charlotte and I called Charlotte County Ford to schedule an appointment. I was not treated well on the phone so I called Desoto Automall. What a difference! I was treated with respect, professionalism, and compassion. I made arrangements to transport the vehicle to Desoto Automall and service adviser Shane Parker worked with me. He listened, asked questions, and showed and true concern for my problems. He promised that it would be diagnosed and the results would be provided as soon as he knew. He called in a timely fashion and assured me that repairs would be made asap. I couldn't be happier - the vehicle was repaired - there was no fuss or any problems and Mr Parker was a true gentleman. In today's world it is rare to be treated with respect and honestly - that is how I was treated at Desoto Automall (Shane Parker). I will be back. I will drive from Port Charlotte to Arcadia to be treated with respect.

The radio in our Town and Country stopped working. Called Desoto to get an appointment and spoke with Abby. She got us in the next day. They discovered we needed a new radio, and said they would order one for us. It came in the next day (Thursday). Abby set an appoint for us for Friday, but we couldn't make it because of a scheduling conflict, so she scheduled us for the following Monday. Came in on Monday, and we were out the door with a new radio in one hour. Great service. I'll be a loyal customer.