My vehicle quit running in Port Charlotte and I called Charlotte County Ford to schedule an appointment. I was not treated well on the phone so I called Desoto Automall. What a difference! I was treated with respect, professionalism, and compassion. I made arrangements to transport the vehicle to Desoto Automall and service adviser Shane Parker worked with me. He listened, asked questions, and showed and true concern for my problems. He promised that it would be diagnosed and the results would be provided as soon as he knew. He called in a timely fashion and assured me that repairs would be made asap. I couldn't be happier - the vehicle was repaired - there was no fuss or any problems and Mr Parker was a true gentleman. In today's world it is rare to be treated with respect and honestly - that is how I was treated at Desoto Automall (Shane Parker). I will be back. I will drive from Port Charlotte to Arcadia to be treated with respect.