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Diamond Mazda

Lancaster, CA

4.7
142 Reviews

1015 Auto Mall Dr

Lancaster, CA

93534

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142 Reviews of Diamond Mazda

February 28, 2024

Ruben was the one that assisted me. Very communicative, checked in and made sure I was able to take my vehicle home even though the 15 day insurance wait was causing me issues. More

by yolanda0thai
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Hernandez
Mar 04, 2024 -

Diamond Mazda responded

It is great to hear about your recent service experience, Yolanda. I will certainly pass on your feedback to Ruben as he will be happy to hear it! We look forward to working with you again in the future! Moe Manesh - GM mmanesh@daliaauto.com (661) 206-2474

February 20, 2024

My vehicle is a 2014 CX5 I am about to reach 500,000 miles. I've been bringing my car for service since I bought it. Since Mrs Keri Spencer started working in the Service Department the quality of custo More

by JZEGA71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Spencer
Feb 23, 2024 -

Diamond Mazda responded

Thank you so much, for your unwavering support and for brightening our day with your kind words. We are truly grateful to have a community that is so supportive. Take care! Moe Manesh - GM mmanesh@daliaauto.com (661) 206-2474

January 27, 2024

Service advisors are very knowledgeable. They are very friendly, professional and easy to talk to. Had no issues getting me a loaner while my vehicle was in for service. More

by MITCHCA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serena and Kari
Jan 31, 2024 -

Diamond Mazda responded

Mitch, thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that I can do please come back and see us again. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 27, 2024

Excellent service, both at the Kiosk and in the service bay. Highly recommend getting your Mazda vehicle serviced there! More

by Mac pint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Spencer - Service Advisor
Jan 31, 2024 -

Diamond Mazda responded

Hi Mac, and thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Diamond Mazda. I am driven to offer great customer care and I strive to provide the best service experience. Thank you again and I hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 24, 2024

Very good and timely service works were very professional and got me in and out asap More

by EUGENECONTRERAS75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Hile
Jan 29, 2024 -

Diamond Mazda responded

I appreciate you for letting others know about your experience, Eugene! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 19, 2024

Serena was excellent. Knew her stuff and was quick, correct , and concise. Car was ready when promised. More

by DMOSANDL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serena
Jan 24, 2024 -

Diamond Mazda responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Serena and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 10, 2024

Their service is not great they don’t go above and beyond for their customers everything is if they can get away with it they well More

by NOSPOWER169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marco Lozano, Evelyn Curiel, Ruben Hernandez
Jan 12, 2024 -

Diamond Mazda responded

Thank you for sharing your feedback with us. I take these matters very seriously and would like to learn more about your time spent with us. Please contact me at your earliest convenience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 06, 2024

Very friendly and professional. Was in and out in no time. Was able to see via video what was done. More

by DELAWBREAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Hile
Jan 10, 2024 -

Diamond Mazda responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 04, 2024

Diamond Mazda had fast service and a friendly staff. Honest inspections were conducted. Very satisfied. More

by PMBECERRA1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Hile
Jan 08, 2024 -

Diamond Mazda responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 31, 2023

Efficient service, and friendly employees. Thank you for replacing my Mazda battery so quickly! You’re very much appreciated! More

by shayfrench123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsey Esteva
Jan 04, 2024 -

Diamond Mazda responded

Thank you for leaving us this great review, Shay! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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