If there was an option for "no stars" I would choose that. Let me start by saying that this is my first "real" car buying experience for my own vehicle. I have seen and accompanied other people for their purchases, but never have I ever seen anything like this. Back in March, I found a Jeep on the Dick Hannah website, it was available at the Dick Hannah Acura off of Stark Street. I decided to look it over, ask for opinions and weigh my options as there were other vehicle that had caught my eye. For the price and what I THOUGHT I was getting, I was sold. But I wanted to see it and drive it myself before sealing the deal. I arrived at Dick Hannah on a Saturday morning and immediately went straight to the vehicle, without waiting for a sales rep. I looked over and under and read everything that I could before having anything change my frame of mind. Of course not long after, I was approached by a nice gentlemen names Jose. He brought umbrellas out to us and was eager to assist in any way he could. He quickly went to get the keys for a test drive, as we were looking inside to allow more time to examine. Everything looked great. When he came back, we started it up, popped the hood and let that baby run. No issues, no weird sounds, no red lights. The test drive was amazing, the Jeep was sound, safe and very comfortable. I didn't even test the radio until after I got back to the dealership. I had it set in my mind that this was what I wanted. I immediately went in and said ok, this is what I want, lets do this. They wouldn't budge on price, ok, that's fair, it's a great catch. Or so I thought. Fast forward to a week later. This is where it all started. Being the first weekend of ownership, I wanted to take my family to ride in the Jeep at the beach. After the first night there, we went to get into the jeep and noticed water on the seat. I immediately looked up to notice that the roof was wet and leaking. Ok, lets call and see what's up. Called to see what options there were, was told to bring it in, fair enough. Fast forward a couple more days, tried dealing with my sales rep to see what could be, absolutely no response. I take it in that following Saturday. EVERYONE there was so surprised and had no clue what was going on. Oook. Well let me tell you. Please figure this out. An entire day later, I get a call from the service department to come pick up my Jeep, there's nothing they can or will do. Was told, and I quote, "If you were to Google it, it's a pretty common problem. Take it to Jeep."," Our vehicles are sold as is." "It's a Jeep manufacture faulty." Um, ok! Well, I guess I will do just that. Fast forward last time, to this last week. I take my Jeep into Dick Hannah Jeep in Vancouver, off Auto Mall Drive. Team Service Manager, Teila, was absolutely wonderful. Due to them closing and my needing the vehicle, I couldn't leave it then. But explained the situation and was told they would look at it. I moved stuff around and made it so that I could leave it for a few days. Took it in, absolutely great, fast efficient, felt very secure leaving my Jeep there. MUCH to my surprise, when I received the details of my repairs needed, I WAS FLOORED! Over $4,000 worth of damage found, DURING THE SAME DIAGNOSTIC THAT ACURA RAN! I couldn't believe it, I was speechless. I tried to contact Acura, Jeep tried to contact Acura, nothing. Nobody will respond. I have numerous email attempts, even tried online chatting with a rep. The only way to get an answer is in person, and even then it doesn't get fixed. Perhaps legal action or a KATU news is the key to getting things fixed. Regardless of whether or not I purchased an extended warranty, this vehicle should not have been sold in this condition. I will absolutely be sure to update, when xxxx freezes over, and I get a response.