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Dick Hannah Acura of Portland - Service Center

5.0

85 Lifetime Service Reviews

12030 SE Stark St, Portland, Oregon 97216

85 Reviews of Dick Hannah Acura of Portland - Service Center

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November 21, 2018

"EXCELLENT CUSTOMER SERVICE!!!!"

- Hammon123

My RDX developed a rattle in the steering column that was annoying. They found the problem and had it fixed within a couple of hours. So happy to be rattle free. The service was top notch!!

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Yes
Employees Worked With
March 22, 2018

"Incredible Service "

- Jeffboyardee

I worked with Scott Wildman and he was one of the friendliest sales managers I’ve ever worked with. No pressure at all and worked with me to get me the best deal possible. I highly recommend this dealership. Everyone here is easy going no pressure type people. If you loathe going to a dealer like I do then come here. I work graveyard shift so texting is the best way to communicate. They were perfectly fine with this form of communication. I could not be happier with this experience.

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Recommend Dealer
Yes
Employees Worked With
October 18, 2017

"Phone numbers do not work!"

- Acura Owner

Dropped off my Acura the afternoon before my 7:30 am service appointment. I tried to call the dealership the next morning because I decided I did not want to pay $140 for just a diagnostic. I tried using the 2 phone numbers I found online and neither one of the phone numbers were working. Service: 888-674-8405 and Parts: 888-683-3196. The dealership has only 1 phone number, 503-252-2872, which is the main store phone number that opens at 9am. There is no way to reach the service department between 7am - 9am. They need to update their presence online. I was very frustrated when I could not reach them, realizing now I will have to pay the $140. On the positive side, the problem with my car ended up being minor, a broken spark plug and coil. They fixed the problem and it was included in the $140 diagnostic fee. And the service dept representative handled my frustration professionally, however, at the time, I thought that a "I am sorry, our phone calls go thru the main store" was not enough, I felt it should have been a discount since it is their problem that a customer cannot reach their department between 7am-9am in the morning. But, like I said, in my situation I did not have major problems with my car.

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Recommend Dealer
Yes
Employees Worked With
February 21, 2017

"Excellent service !! "

- 22MarinK

Called st 4:15 on a Saturday with headlight out . Was told if I could get there by 5:00 they could replace. I got there at 4:50 and greeted very pleasantly by Brandy Young . She was able to get low beam replaced and even to the time to talk to other service people then made a few calls and told me the service would be covered by my warranty. I was elated !!! I have never experienced such service at any other deal. My husband is having a rough time with his brand new Jeep he bought at Vancouver Dick Hannah Jeep. The salesperson there was awesome but the car has problems and they won't resolve it. Husband now dealing with Jeep directly. He wishes he had bought an Acura at Dick Hannah Acura of Portland.

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Recommend Dealer
Yes
Employees Worked With
Brandy Young
Mar 14, 2017 -

Dick Hannah Acura of Portland responded

Thanks for leaving a review, and mentioning Brandy Young. She’s an amazing member of our team and I’m glad we could be of assistance to you.

January 26, 2017

"Disappointing "

- JOANDE

Dick Hannah has great reviews, and I was excited when I purchased my Acura to enjoy great customer service. Sadly, this was just not the case. I had my transmission replaced under warranty, which was great. Unfortunately, something was installed incorrectly. I complained about problems with the transmission at every visit after the work was done, but oddly they couldn't find anything. After getting a second opinion at another local Acura franchise, I was told I need a new transmission again. The car doesn't even have 100,000 miles on it. As it turns out, Dick Hanna didn't install correctly originally, so now I have to pay to make it right, or lawyer fees to try to get Hannah to pay for it. Very frustrating. You have a choice, DO NOT use Dick Hannah.

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Recommend Dealer
No
Employees Worked With
Sam B
December 22, 2016

"Initial service"

- Lilyeats1

Excellent speedy service. Nice waiting area, friendly staff. I was pleased with the service and the infrastructure of the service department. Thank you for your work!

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Yes
Employees Worked With
Other Employees : Eric in sales
September 24, 2016

"Great experience and haven't bee let down"

- Acurarl

Every time I have gone the service is superb, Will in service usually helps me and hes fantastic but everyone else there greets you and is extremely nice!

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Yes
Employees Worked With
Will
February 29, 2016

"SCAMMING YOU - Beware "

- Tracey Rhoades - former customer

I took my SUV to Dick Hannah of Portland Service Department for a Recall repair and the 120,000 mile service - which includes OIL and OIL FILTER change - They recommended a major critical repair - it will cost $1,600 they say -- In addition to this critical repair - the dealership had a whole list of recommendations - so basically my truck failed inspection - to fix the other issues will cost $840 they say - Due to the way I was treated the last 2 times I was there for service - I decided - I'm never going back - So - I contact my mechanic & schedule my truck for the "much needed repair" - they quote me $1,050 - Mechanic calls me with good news - he commented that my truck was in very good shape. DID NOT NEED the dealership recommended critical repair because it DID NOT EXIST - He did say that it severely needed an OIL CHANGE - I was livid - I spoke to Service Manager JOEY THOMAS - He told me he stands behind his technicians and offered to have me bring my truck back for inspection - NOT GOING TO HAPPEN - I am thoroughly disgusted and pissed off and it feels like I had been pissed on by this dealership. I stand behind DOING THE RIGHT THING AND NOT SCAMMING YOUR CUSTOMERS -

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Recommend Dealer
No
Employees Worked With
JOEY THOMAS
Apr 19, 2016 -

Dick Hannah Acura of Portland responded

I had the opportunity to speak to Mrs. Rhoades via phone. We discussed her claims in detail. I reviewed all relevant information from her visits, and confirmed for her that the needed repairs recommended by our technicians were valid. Furthermore, the repairs that were stated to be incomplete by the independent repair facility were in fact completed as documented on our repair order. Our state of the art diagnostic tools allow us to make suggested repairs that other repair facilities may miss and we pride ourselves in giving honest and thorough multi point inspections to our clients. Based on our phone conversation however, it appears we could have done a much better job of communicating with Ms. Rhoades and provided her with a more thourough explanation of needed repairs. In a goodwill gesture, we have refunded the billed service amount back to Mrs. Rhoades. We hope future services, if applicable, are more satisfactory with our dealership. Respectfully, Tony Hornback, GM

May 13, 2015

"Good experience"

- caffolt

As always I had a good experience at Acura of Portland. They always treat me with respect and I'm always confident with the work they do on my car. The service is fast and the price is competitive.

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Yes
Employees Worked With
Sam
May 03, 2015

"Where do I begin."

- danido2

If there was an option for "no stars" I would choose that. Let me start by saying that this is my first "real" car buying experience for my own vehicle. I have seen and accompanied other people for their purchases, but never have I ever seen anything like this. Back in March, I found a Jeep on the Dick Hannah website, it was available at the Dick Hannah Acura off of Stark Street. I decided to look it over, ask for opinions and weigh my options as there were other vehicle that had caught my eye. For the price and what I THOUGHT I was getting, I was sold. But I wanted to see it and drive it myself before sealing the deal. I arrived at Dick Hannah on a Saturday morning and immediately went straight to the vehicle, without waiting for a sales rep. I looked over and under and read everything that I could before having anything change my frame of mind. Of course not long after, I was approached by a nice gentlemen names Jose. He brought umbrellas out to us and was eager to assist in any way he could. He quickly went to get the keys for a test drive, as we were looking inside to allow more time to examine. Everything looked great. When he came back, we started it up, popped the hood and let that baby run. No issues, no weird sounds, no red lights. The test drive was amazing, the Jeep was sound, safe and very comfortable. I didn't even test the radio until after I got back to the dealership. I had it set in my mind that this was what I wanted. I immediately went in and said ok, this is what I want, lets do this. They wouldn't budge on price, ok, that's fair, it's a great catch. Or so I thought. Fast forward to a week later. This is where it all started. Being the first weekend of ownership, I wanted to take my family to ride in the Jeep at the beach. After the first night there, we went to get into the jeep and noticed water on the seat. I immediately looked up to notice that the roof was wet and leaking. Ok, lets call and see what's up. Called to see what options there were, was told to bring it in, fair enough. Fast forward a couple more days, tried dealing with my sales rep to see what could be, absolutely no response. I take it in that following Saturday. EVERYONE there was so surprised and had no clue what was going on. Oook. Well let me tell you. Please figure this out. An entire day later, I get a call from the service department to come pick up my Jeep, there's nothing they can or will do. Was told, and I quote, "If you were to Google it, it's a pretty common problem. Take it to Jeep."," Our vehicles are sold as is." "It's a Jeep manufacture faulty." Um, ok! Well, I guess I will do just that. Fast forward last time, to this last week. I take my Jeep into Dick Hannah Jeep in Vancouver, off Auto Mall Drive. Team Service Manager, Teila, was absolutely wonderful. Due to them closing and my needing the vehicle, I couldn't leave it then. But explained the situation and was told they would look at it. I moved stuff around and made it so that I could leave it for a few days. Took it in, absolutely great, fast efficient, felt very secure leaving my Jeep there. MUCH to my surprise, when I received the details of my repairs needed, I WAS FLOORED! Over $4,000 worth of damage found, DURING THE SAME DIAGNOSTIC THAT ACURA RAN! I couldn't believe it, I was speechless. I tried to contact Acura, Jeep tried to contact Acura, nothing. Nobody will respond. I have numerous email attempts, even tried online chatting with a rep. The only way to get an answer is in person, and even then it doesn't get fixed. Perhaps legal action or a KATU news is the key to getting things fixed. Regardless of whether or not I purchased an extended warranty, this vehicle should not have been sold in this condition. I will absolutely be sure to update, when xxxx freezes over, and I get a response.

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Recommend Dealer
No
Employees Worked With
Jose Restrpo
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