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Dick Says Yes - Service Center

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6 Lifetime Service Reviews

1200 NE 95th St, Vancouver, Washington 98665

6 Reviews of Dick Says Yes - Service Center

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June 27, 2014

"Outstanding! "

- clpeckmail

they help me with everything from finding my extended warranty to ordering parts and service everything was great everything went smooth and they kept me up to date on their progress highly recommend the service center

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Recommend Dealer
Yes
Employees Worked With
Eric
November 05, 2013

"Can't beat the friendly staff and quick service, and..."

- Acoba

Can't beat the friendly staff and quick service, and nothing beats a washed and vacuumed car, other than maybe a fresh cup of coffee!

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Recommend Dealer
Yes
Employees Worked With
service staff
Jan 03, 2014 -

Dick Says Yes responded

We appreciate your business. R. Wagner General Manager

June 01, 2012

"Even though I have purchased most of my cars from Dick..."

- jdjack

Even though I have purchased most of my cars from Dick Hannah, I was referred to Dick Says Yes. I did not go in w/the idea of purchasing a vehicle that day 5/24/2012, but as usual, I drove out with one. I talked w/the salesman Rock & his Manager Rick? about the type of vehicle I would like and my needs. I didn't get exactly what I wanted, but then Rock pulled a vehicle to show me & let me take it for a spin. It was the only vehicle I needed to see a Dodge Journey. Within 2 hours I was out of there w/a new used vehicle. I highly recommend Rock, he is very professional, upfront no lies to get you to buy what you don't want and courteous. Rick, I believe that is the Mgr's name was also very professional & upfront& courteous. These guys did not pressure me into buying anything I did not want. Oh the F & I person Rachael was very pleasant to deal with, even with the crack that I felt like I was purchasing a home with all of the paperwork that I was signing. If you get these 3 together then you have a WINNING TEAM. Thank you E

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Yes
Employees Worked With
Rock Sobeck
February 13, 2012

"Great service. Very friendly and helpful. Got me a great..."

- mathiasjthayer

Great service. Very friendly and helpful. Got me a great deal and i am very satisfied. I am glad this place was my first choice because it saved me alot of time and hassle

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Recommend Dealer
Yes
Employees Worked With
jake adams
February 10, 2011

"When we moved here to Vancouver from out of state 1 1/2..."

- scorup

When we moved here to Vancouver from out of state 1 1/2 yrs ago, we wanted to continue having our 2006 Town and Country serviced at a Chrysler dealership service center, as we had been accustomed to. We looked Dick Hannah up online and then read the online reviews. They stunk. We didn't want to go near them. We were very dismayed, as our previous dealership gave us excellent care and service. So, we took our business to a local shop for general maintenance--oil changes, tires, winterizing, etc. Last week, our van died, and because we purchased a very expensive extended service warranty when we bought our vehicle, BUT didn't want to use their service center, we called the warranty service and asked if we could use a different mechanic service that we felt comfortable with and explained to them why. They turned us down, as per the service agreement. Sadly, our experience with Dick Hannah validated the bad reviews we had read. To begin with, the silver team rep who handled us never even looked at the maintenance sheet, even when he went over the paperwork with my husband. He hadn't been able to identify what had caused the van to die, even after keeping the van for 3 days trying to figure it out (per our request). His team did repair the sliding door motor and lock that were not functioning correctly, though. When we took the van home, I looked at the paperwork as I put it away and noticed that the maintenance sheet had the "replace air filter" box checked in the needing immediate attention section and was also noted in writing in the comments section. I called the service tech and asked him about it and he apologized profusely and said that missing that was his fault. My husband replaced the filter at home, but the van still made an odd sound, so the next morning we drove it back to their service center. The tech wasn't there, but another team member was. She got one of the mechanics to listen to the noise and answer our questions. He told us the air filter could easily have caused the issue with the van stalling, but offered to check over the van again if I wished. I asked him to please do so, which he did. Thankfully, he couldn't find anything else wrong, and the noise we heard he deemed as normal. The service tech who helped us the day we took it back for the second time said she would try to get the van taken care of as quickly as possible, and knowing that my children, whom I home school, had several classes that day, offered to send the shuttle to my house to give me a ride back to the dealership to pickup my vehicle by 12pm. When she called my house at 11:35, I missed the call due to the baby, but returned her call within 10 min to verify that I still needed the shuttle. I couldn't ever reach her directly, and she never returned my phone call. Over 2 1/2 hours, I called 5 times, trying to set up the shuttle, and then to find out, over and over, if it was still coming and when it would arrive because it was more than half an hour late, then more than an hour late, and then finally to cancel it when my children had missed their class times and it was too late for me to run my errands. Everyone I spoke to was very kind, and very apologetic about every issue we discussed. The original service tech who had helped us even called the day after the missed shuttle and apologized again. All of the apologies were professional and appreciated by us. However, apologies don't qualify as service. Their staff wasted our time multiple times during the course of the 5 days we left our van with them, especially on day 5, and had the air filter issue been addressed originally, we would not have been back to have the van rechecked on that day. We sent the Dick Hannah Customer Service Dept. a letter very similar to this review and received an email in response, but it was so poorly written that it was indecipherable. We rated our overall experience with them at 2 stars because their employees were kind and apologetic and seemed to care that we encountered so many problems. We realize that sometimes people have off days, and have decided we will probably try their service center one more time before permanently taking our business elsewhere. We hope that our next experience with them will be better than our first.

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Recommend Dealer
No
Employees Worked With
Ed Ring, Stacy Hamilton, Justin Luong
June 01, 2010

"The best car buying experience I have ever had! I will..."

- jdevince

The best car buying experience I have ever had! I will buy my next car or truck from Robert Garrett and I will recommend to anyone looking to buy a car to go to Dick Says Yes!!! They are fabulous! This purchase was a surprise graduation gift for our daughter. They made her dreams come true! We will be customers for life no doubt about it!

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Recommend Dealer
Yes
Employees Worked With
Robert Garrett
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