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Dick Wickstrom Chevrolet - Service Center

Roselle, IL

5.0
46 Lifetime Reviews Review Dealership

46 Reviews of Dick Wickstrom Chevrolet - Service Center

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March 04, 2020

"Service after sale"

- unclephilpd

I bought a used car, which developed a minor problem after a few days. Mark in Sales and Robert in service were great in getting it taken care of right away!

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Recommend Dealer
Yes
Employees Worked With
August 05, 2019

"Fast and quick deal"

- Redline Trax

Sean did a great job of getting me the deal I wanted. He was very courteous, and freindly. I will recommend my friends and family go see him when they are looking for a new car. We got through the buying process rather fast and he even followed up after the purchase to make sure everything was good.

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Yes
Employees Worked With
October 30, 2018

"Came in for a key left with a truck"

- Hockey hauler

The most expensive dive keg I ever bought. Game in to get a key made ended up buying a vehicle.Sean was easy going. I wanted to look at the new trucks they showed me one but it was not the trim I wanted. They found another and did a dealer trade.we wrapped up the deal relatively quick. Car salesmen have a bad reputation and I think there's some truth in why they do. However Sean and the folks at wickstrom were not pushy, in fact they were laid back and let things happen at the pace I chose. Never felt pressured. The folks there did their job without all the pushy BS that you expect to get when you go to buy a car. I looked on truecar and had sales people calling me constantly like fresh blood in shark infested waters. Give wickstrom an opportunity they won't harass you they'll help you out.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Latif
July 17, 2018

"Refused warranty work"

- sadchevyowner

Dick Wickstrom Chevrolet is not even at the bottom of best dealers or service centers. They should be shut down removed from being certified service center. They lied to me about a known piston problem on gm cars. They said it's uncommon and not really ever had issues with the pistons but after doing research for only 5 min found out that it is a widespread problem with 2016.6 - 2017 Chevy cruze as well as Malibu. Well asked please fix it right or i won't take it back. They said we cant work on the car refused to do the warranty work car. Denied ever knowing about a defected piston problem yet when i called them I said found out it was a manufactures defect she said no it's a engineer problem. Gee is that not the same thing? Sorry but i choose to stay far away from this place I feel they are very unprofessional people.

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Recommend Dealer
No
Employees Worked With
I do not remember but sure would never step foot in it again.
June 23, 2018

"Great deal!"

- 14396

This is my third purchase from this dealership and it won’t be my last. Honest and outstanding interaction! Service is top notch with outstanding knowledge of product!

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Recommend Dealer
Yes
Employees Worked With
January 17, 2018

"auto part"

- bea

thank you so much joe for helping me with my auto part! other chevy dealers were not helpful like this one and I was able to get my auto part thanks to you! keep up the great customer service.

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Yes
Employees Worked With
joe
Jan 23, 2018 -

Dick Wickstrom Chevrolet responded

Bea, thank you for writing such a great review about our dealership! I am happy to hear that everything went well for you. I will pass your feedback along to Joe. Drive safely. Sincerely, Jim Barry, Service Manager, 630-529-7070

December 02, 2017

"Service with a smile"

- trapshooter

A caring dealer that provides personal service to your vehicle while providing a comfortable waiting area. Great pricing on automobiles as well as service. Experienced staff that that adapts to your needs.

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Recommend Dealer
Yes
Employees Worked With
November 30, 2017

"Service"

- Camaro45

I had an oil change, the car washed, detailed and wax job, and winter tire change all done quickly and with no problems. Always friendly and helpful.

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Yes
Employees Worked With
Terry in service
September 26, 2017

"My Black Bomber"

- Black Bomber

I purchased my 2006 Monte Carlo SS in February of 2006 brand new. And I have always brought my Monte back to Wickstrom for all my needs. They have always serviced my Monte with great care, knowledge and experience. And I will continue to with Wickstrom for all future needs.

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Recommend Dealer
Yes
Employees Worked With
September 25, 2017

"Oil Change "

- dkrez

Went to Dick Wickstrom for an oil change and tire rotation, the service Tech pointed out I'd need tires soon and would give me estimate for new tires,truck was ready on time and when I saw the tire quote I was very surprised as the quote was the same if not less then what the discount chains had quoted, plus at the Chevy dealer you're getting the tires done by someone who knows you're vehicle inside and out , Definitely would Recommend Chevy and Dick Wickstrom to every one

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Recommend Dealer
Yes
Employees Worked With
Sep 25, 2017 -

Dick Wickstrom Chevrolet responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Dick Wickstrom Chevrolet's Service Department. Sincerely, Tony Hayes, Sales Manager, 630-529-7070; Jim Barry, Service Manager, 630-529-7070

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