I bought a 2016 Odyssey EXL with RES about an year ago and now have about 6500 miles on it. While taking delivery of the vehicle after purchase, I noticed that the tail gate doesn't open with a smooth action. It opens halfway normally and then bounces/shudders till opens completely. The service team was not fixing this issue until their service manager Rich intervened and made them fix this. A couple of months back, I noticed that the tail gate makes a screeching noise while opening. This issue is fixed after 4 visits to the dealership. Once this issue is fixed, the shudder while opening the tail gate is back. The service adviser has no clue how to fix this issue. He agreed it works fine once a while in 10-15 attempts. It opens fine manually. So the delta (manual Vs Power) is the motor. Initially he planned to change the motor but later ended up changing the struts which did not help in fixing this issue. I am member of a Odyssey forum where I found few other owners with the issue and changing the motor fixed the issue. I sent an email to the service adviser regarding the same along with the link, but he is not ready to do so as he needs to hear it from Honda USA.
I am not able to post the link here due to the policy of the website.
I received a call on 12/27 stating to pick up my vehicle as they are not able to fix the issue and it happens on new vehicles as well. I went there on 12/28 just to find that the vehicle is not ready -The parts they removed were not but back.
This issue and the way they handled it left me without peace.I wanted to scream and say, this worked fine before you changed the struts to fix the screeching. noise.
Please search '2016 honda odyssey tail gate issue' in youtube for video
Now they say, this is normal. Does this look normal to you??
Because of the sound it makes while opening, I am worried the tail gate might drop down some time.