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Dick's Hillsboro Honda - Service Center

2.0

12 Lifetime Service Reviews

750 Southwest Oak Street, Hillsboro, Oregon 97123

12 Reviews of Dick's Hillsboro Honda - Service Center

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March 08, 2018

"Good Service, bad service advisor"

- pdxhonda

I have had Alex numerous times for service on a couple of my cars. He forgets to inform you that there are issues with your car, can be rude and confrontational when you ask questions about service and next mileage service. He seems bothered to help you. I have had better service from other advisors so I avoid booking with him at all costs. Hopefully, someone at Hillsboro Honda will finally do something about his poor work and unprofessional behavior. Someone should also coach the mechanics not to openly discuss how much they hate working there while getting coffee in the lounge. It didn't leave me feeling great about returning for service.

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Recommend Dealer
Yes
Employees Worked With
Alex Schenbeck
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 08, 2018 -

Dick's Hillsboro Honda responded

I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. We encourage you to contact us at your earliest convenience so that we can address your concerns together and move forward in a positive direction. Your satisfaction is of the utmost importance. Sincerely, Rich Purinton | Service Manager | rpurinton@dicksautogroup.com - (503) 640-6401

December 30, 2016

"Incompetent - Issue not resolved after multiple visits"

- NK

I bought a 2016 Odyssey EXL with RES about an year ago and now have about 6500 miles on it. While taking delivery of the vehicle after purchase, I noticed that the tail gate doesn't open with a smooth action. It opens halfway normally and then bounces/shudders till opens completely. The service team was not fixing this issue until their service manager Rich intervened and made them fix this. A couple of months back, I noticed that the tail gate makes a screeching noise while opening. This issue is fixed after 4 visits to the dealership. Once this issue is fixed, the shudder while opening the tail gate is back. The service adviser has no clue how to fix this issue. He agreed it works fine once a while in 10-15 attempts. It opens fine manually. So the delta (manual Vs Power) is the motor. Initially he planned to change the motor but later ended up changing the struts which did not help in fixing this issue. I am member of a Odyssey forum where I found few other owners with the issue and changing the motor fixed the issue. I sent an email to the service adviser regarding the same along with the link, but he is not ready to do so as he needs to hear it from Honda USA. I am not able to post the link here due to the policy of the website. I received a call on 12/27 stating to pick up my vehicle as they are not able to fix the issue and it happens on new vehicles as well. I went there on 12/28 just to find that the vehicle is not ready -The parts they removed were not but back. This issue and the way they handled it left me without peace.I wanted to scream and say, this worked fine before you changed the struts to fix the screeching. noise. Please search '2016 honda odyssey tail gate issue' in youtube for video Now they say, this is normal. Does this look normal to you?? Because of the sound it makes while opening, I am worried the tail gate might drop down some time.

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Recommend Dealer
No
Employees Worked With
Feb 11, 2017 -

Dick's Hillsboro Honda responded

Our Goal is to strive for Customer Service and would like to help resolve this issue for you. Please Contact Rich Purinton directly who is our service Manager at 503-735-7300

March 17, 2016

"Awesome"

- Mausma Bawa

My oil change appointment was scheduled by Ashley Underwood and she went out of her way to pick up my car and drop it back ,saving a lot of valuable time for me .(its not generally done at Hillsboro service centre) I really appreciate the service and she did it all with a really big smile. I wanted to give her some tips but she refused stating it as against her company policy. She even got a car wash done for me. Sometimes when you look around and see , the world has a lot of nice people .Ashley ,you are really one of them!!Thanks Ashley, once again

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Recommend Dealer
Yes
Employees Worked With
Ashley Underwood
Mar 21, 2016 -

Dick's Hillsboro Honda responded

Mausma, thanks so much for the excellent review! Ashley is a key component of our team here at Dick's Hillsboro Honda, and he will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we exceeded yours can only mean we are approaching that goal. Please come back to see us if you need anything at all. Best, Rich Purinton | Service Manager | rpurinton@dicksautogroup.com - (503) 735-7300

February 23, 2016

"Excessive Oil consumption warranty - Normal ???"

- Rattle

After having asked questions about ticking noises and oil high oil consumption for years last August Honda sent me the official recall letter. Excessive Oil consumption due to piston ring problems. I decided to bring it in as it was again sounding very raw and sometimes ticking especially when cold or taking a turn. After a rough start (seemed no one ever heard about this recall) they performed the official calibration test meaning a full oil change and calibration (mileage) with the request to come in after 3k miles. My car has only 35k miles and after 2800 miles and oil live at 70% and no oil light on yet the sounds were so terrible that I felt I had to bring it in: More than 2 quarts oil gone! This is almost double of what it considered reason to investigate the engine but I got the 'that's normal' answer. I expect this car to be fixed, from a mileage perspective it is brand new and during the last 'full inspection' everything came out fine ... except oil levels. Should I wait till oil life is 15%, the light comes on or the engine runs into the ground to consider it 'excessive'? It makes no sense, if there is one case where this warranty recall is valid it is this one. I do not know why I have to do another test (oil topped off and come back in a 1000 miles). Imagine you drive a couple of thousand a month ... you would be in there every few weeks to add oil because that's 'normal'? I bought my car at this dealership and I would hope that they would look out for their customers a bit better. I understand this is a factory problem which can as everything where people are involved create a problem no and then but this is why you have a service department Honda: To fix the things that are wrong.

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No
July 24, 2015

"Poor service"

- ptsoldan

I purchased a used vehicle here with a service contract that had a disappearing deductible. They have historically tried to sell me early timing belts and serpentine belts for false reasons. I took my vehicle to Dick's Hyundai right around the corner from me because they said they would honor the service contract. Turns out not the disappearing deductible though and I was told that is the way it is... I was referred to the finance manager who, after two voicemails, failed to return my call. I finally got ahold of him and he claimed he writes everything down and he doesn't have record of me calling. He also told me he could view my contract but not the details and he couldn't help me. This is the last straw, I will never be calling or returning for service which he was very happy about and ended the call.

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Recommend Dealer
No
Employees Worked With
Brian
February 20, 2015

"upsale disaster "

- jemstone

They tried to upsale me on a service they themselves just completed on my car less than a month prior. Very rude to myself and hubby when confronted!!!

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No
Employees Worked With
October 02, 2014

"You owe it to yourself to check'em out!"

- meshappyhonda

Went for an oil change and bought a new car! It was a perfect fit for my wife and me...and it happened to be a 2015 Honda fit. The smoothest riding small car you'll ever find. Scott Barney was our sales guy and he was great...straight to the point, knew his stuff and worked as fast as he could to get on our way home. It's a ways out to Hillsboro, but it's worth the drive.

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Yes
September 01, 2014

"Service Department Untrustworthy Every Time"

- KuonHunt

We have taken two Hondas to this service department and have come away with a really bad taste in our mouths on BOTH accounts. We have unwittingly spent thousands of dollars at this dealership in repairs. Assuming the initial repairs we had done WERE needed, in both cases we were also later told we needed work done which was unnecessary. We know it was unnecessary because we paid to have another dealership (which has kept all our cars in top shape for 20 years!) check out the additional claims made in each case. In one case we needed a $24 bracket, not $2400 worth of work! (And the symptoms we were experiencing were caused by the actions of this service department, we assume inadvertently.) In another, only the cheapest of the six items listed needed doing - and that one with no urgency. Needless to say, we do not trust the statements of this service department and will not be returning.

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Recommend Dealer
No
Employees Worked With
Other Employees : Kevin Nelson, Anthony Adams
March 06, 2014

"I just bought a new Honda a few weeks ago, and I went..."

- iderwyddi

I just bought a new Honda a few weeks ago, and I went back to get some accessories installed. Nick Reyes took great care of me. I would highly recommend them to anyone. They are not my closest Honda dealer, but they are the one I will continue to return to.

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Recommend Dealer
Yes
Employees Worked With
Nick Reyes
February 27, 2014

"I had some issues with the paint surface on my 2014..."

- redalertear

I had some issues with the paint surface on my 2014 Accord after some residue had been removed. Bruce Vollstedt was courteous, understanding of the issue, and extremely helpful in taking care of the situation. This level of customer service was above my expectations, and really can't be exceeded. Pedro did the work on my Accord, with fine results. I will make the long drive to Hillsboro for maintenance because my experience in this instance was so good.

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Yes
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