Diehl Toyota of Butler

I loved everyone there! My salesman was Evan Hart. He was amazing, genuine and kind. The sales manager, Randy, was down to earth and made me feel that it would all work out. My salesman was Evan Hart. He was amazing, genuine and kind. The sales manager, Randy, was down to earth and made me feel that it would all work out. I felt they were trustsworthy. The finance manager, Matt, worked to get me the best deal. Overall awesome experience! They even drove my old car an hour away to my home, so I could leave with LUNA, my new Lunar Rock Toyota RAV4! Thank you! One happy girl, Sue Willy : ) More

Very friendly people but the repair is grossly overpriced. I arrived at my appointment with 2 alerts on the dashboard ...Hybrid system malfunction and pre-collision system malfunction. She asked overpriced. I arrived at my appointment with 2 alerts on the dashboard ...Hybrid system malfunction and pre-collision system malfunction. She asked me if I was notified that the diagnostic test would cost $149. I said no but added that I assumed that I had no choice. They did the work while my wife and I waited for 3 hours for the technician to replace some wiring that had been chewed by chipmunks in our garage. The friendly rep said that I needed a garage cat and we both laughed. She noticed that my wife was very confused (Alzheimer's) and was very nice to us. When we received the invoice, the total was $798 minus a $125 discount labeled "spend and save", perhaps because the rep had engaged with us. She was nice. The total came to $673 for replacing wiring, a clean kit and cabin filter.. At home I noticed that I was charged $149.99 diagnostic twice, once for hybrid malfunction and once for pre-collision malfunction, AFTER I TOLD THEM THAT THIS WAS THE ISSUE. The bottom line is that they charged me $299.98 before any work was done. I'm not ok with that and would not recommend Diehl to anyone for repair. More

Amazing sales team. Quick and Efficient. This was my first large purchase on my own, completely met my needs. Recommend what would fit my budget first large purchase on my own, completely met my needs. Recommend what would fit my budget More

Year old truck needed all new suspension Toyota fixed rear suspension after fighting with them for two weeks phone call after phone call. Two months later the front suspension was leaking. D Toyota fixed rear suspension after fighting with them for two weeks phone call after phone call. Two months later the front suspension was leaking. Diehl Toyota wouldn't do anything. Had to fix front suspension on my own dime on a truck that's a year old with less than 20,000 miles on it. Calling Toyota corporation is a joke. They dont call you back. Had to keep calling them to get thought, but all they did was brush me off. After spending 35,000 dollars they dont care about you or your vehicle. More

HAPPY AND VERY PLEASED. WE WANTED A NEW TOYOTA TRUCK, BUT NOT SURE OF WHICH ONE. WENT TO DIEHL. OUR SALES REP, MIKE TILLERY, MADE OUR DECISION EASY. GREAT PERSONALITY, AND VE WE WANTED A NEW TOYOTA TRUCK, BUT NOT SURE OF WHICH ONE. WENT TO DIEHL. OUR SALES REP, MIKE TILLERY, MADE OUR DECISION EASY. GREAT PERSONALITY, AND VERY KNOWLEDGEABLE. SUSAN GESSLER FINISHED THE SALE. SUSAN KNEW WHAT SHE WAS DOING, VERY PROFESSIONAL AND HELPFUL IN COMPLETING OUR PAPERWORK. MIKE AND SUSAN, BOTH PUT US AT EASE ,ANSWERED ALL OF OUR QUESTIONS, AND MADE OUR BUYING EXPERIENCE VERY PLEASANT. DIEHL SHOULD APPRECIATE HAVING MIKE AND SUSAN AT THIS DEALERSHIP. WE LOVE OUR BLACK TOYOTA TUNDRA!! More

Awesome I wanted a new car but I had a budget. Found the perfect car with the great help of Gregg Blymiller and Susan Gessler. Gregg knew I wanted a car with I wanted a new car but I had a budget. Found the perfect car with the great help of Gregg Blymiller and Susan Gessler. Gregg knew I wanted a car with pizazz and he found it. Susan did an incredible job of working the numbers to get it in my budget. Love my car and love Diehl Toyota!! Especially Gregg and Susan! More

Smooth and anxiety free My husband and I purchased a new 2019 Toyota Tacoma with the help of our sales representative, Jeff Rossiter. When we first arrived at the dealership My husband and I purchased a new 2019 Toyota Tacoma with the help of our sales representative, Jeff Rossiter. When we first arrived at the dealership, Jeff was quick to offer help and did so without any pressure. Once we decided on the final purchase, we then met with Susan Gessler who we found completely professional, courteous, and helpful in saving us extra steps to obtain the loan conditions we expected. Susan Gessler went the extra steps and patience to pursue and verify the information and thus saved us an extra day of doing this on our own. Her interaction and experience with other bank institutions has been extraordinary than any person we have dealt with in the past purchases of vehicles. Simply put - She made us happy that she took care of what we would have needed an extra day to do on our own. Diehl Automotive should be very proud of this employee, Susan Gessler and Jeffrey Rossiter! More

Haven't been this happy in a long time Went into diehls because I needed a new car. I went there because of the good reviews and the great reputation they have around town . Wasn't disappoi Went into diehls because I needed a new car. I went there because of the good reviews and the great reputation they have around town . Wasn't disappointed Gregg Blymiller was top shelf. He wasn't pushy or rushed.worked around my schedule. Was knowledgeable about the brand the history of the make and model. Gave me great money saving ideas.Im just really happy. Susan Gessler business manager is a wizard just a cool lady. More

A great buying experience Jeff was easy to work with and easy to talk to about different vehicles I was considering and took the time to explain things in more depth if need be Jeff was easy to work with and easy to talk to about different vehicles I was considering and took the time to explain things in more depth if need be. Susan Gessler made the financial side of the transaction really easy for my first time lease. I had a lot of questions about different coverage's for a lease and she answered them all and tried to get me a price I was happy with. While processing the paperwork Susan was fun to talk to and made you feel relaxed about the whole transaction. More