So today I find a 2008 F250 for $29,900. It's an hour and a half away and they're open on Sunday. So I call over to make sure the trucks still there before making the drive. John tells me the truck is still there and we discuss the trade in. Nissan Armada with some negative equity and looking to put money down.
So the wife and kids make the drive with me. About 15 minutes away I get a call from John. Wants to know if I'm still coming because they were considering taking off early for the day. I tell him I'm right down the road and definitely still coming.
So we get there and find the truck. I'm looking at it and all seems well. So we start talking money. I tell him I want to keep my payments at $200 a month. He laughs and says that's impossible on a $33,000 truck. I tell him that it's $29,900 online, and I have $20,000 to put down on the truck. He said that didn't sound right so he wanted to check with his boss, who I assume is the owner.
I hear from his office "I guess we'll have to honor it but we're giving him bottom on the trade in to make up for it". Yeah...okay. The Armada isn't in the best shape, but don't punish the customer because you can't get your xxxx together. So we talking about the trade in and he tells me that the Armada isn't really in his wheelhouse, he only deals in diesel pickup trucks. A quick look at the lot shows a Toyota Tacoma, a Chevy Blazer, a Mustang...yeah, red flag number 3. Anyway, we then start talking numbers and he tells me even with 20k down its impossible. Okay, so I said "so show me other trucks. I'm not dead set on the 2008. What else do you have that's 4wd and 4 door?". He tells me that there's nothing on his lot that can make the deal work. Okay? Nothing, out of 100+ vehicles? I just drove an hour and a half because your employee seemed interested in the trade and you're practically walking me out the door. Never showed me another truck, never asked if I could go above $200/mo, never asked if I had more to put down. All answers, yes. I could have put more cash down, I could do higher payments and I was interested in other trucks. The owner of Diesel World in Plaistow, NH was clearly not interested in my business in the middle of the afternoon on a Sunday.
For the record, on Saturday I was at a Ford dealer and we made the numbers work on a $32,000 F150. $200/mo with $20,000 down and my trade in. It's not impossible if you actually care to work with your customers.