Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,118 Reviews
Call Service Center (925) 448-9940

3,118 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
May 21, 2023

Lack of proper communication . Not direct enough. Not proper explanation of the job being done More

by VBWINTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We value all customer feedback here at Dirito Brothers Walnut Creek Volkswagen. It would be great to have the chance of connecting with you regarding the communication and overall care that our Service Team provided you. Please reach out to me at a time that works best for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 21, 2023

Marina processed my service check-in quickly and thoroughly and communicated service status promptly, making my appointment stress-free. More

by SORICEML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your excellent 5-star review! We greatly appreciate your feedback. We see that our Service Team at Dirito Brothers Walnut Creek Volkswagen processed your service check-in quickly and thoroughly. We acknowledge their efficiency and attention to detail. We're glad to know that they communicated the service status promptly, ensuring a stress-free appointment for you. Your satisfaction is important to us, and we're grateful for your support. Thank you for choosing us, and we look forward to serving you again in the future.

May 21, 2023

Sean was very helpful and communicative. I would highly recommend Dirito Brothers in Walnut Creek. More

by SKEPDEV
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Report | Print
May 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave us a 5-star review. It brings us joy knowing that our team was helpful and communicative during your visit. We greatly appreciate the recommendation. Should you need any further assistance, please do not hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen. Take care.

May 21, 2023

Sean at dirito brothers is fantastic. Responsive and clear, always goes the extra mile to be helpful. I drive out of my way to be serviced by dirito. More

by DSTEUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are excited to read that our Service Team was responsive and helpful ensuring you had a great experience. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance here at Dirito Brothers Walnut Creek Volkswagen.

May 20, 2023

Always great service. Nice work Walnut Creek vw. I look forward to my next service. More

by LARRY777777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed a great experience working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance.

May 19, 2023

Always great service, done by time stated, nice service administrators, great coffee for free. Have stayed open late for service drop off for me. More

by CHARLESROECKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We take our reviews to heart and are delighted to learn about your 5-star visit with our Service Department. Please let us know if you have any additional questions about the service on your vehicle and thank you again for choosing Dirito Brothers Walnut Creek Volkswagen.

May 19, 2023

Marina was very professional and she informed me promptly about the service updates. Pick up was on time . Great team there. I want to mention also Kevin who was helpful during a very busy morning when I dro More

by IB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy you found our Service Department to be so supportive during your visit here at Dirito Brothers Walnut Creek Volkswagen. Our Service Team strives to deliver an excellent experience, and we're glad you found this to be the case during your visit. If you have further automotive needs or questions, please reach out.

May 18, 2023

Everything was great. The staff was super helpful and attentive. I definitely recommend this dealership. More

by 5.ROUZBEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you so much for sharing your positive review about our team at Dirito Brothers Walnut Creek Volkswagen. Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day.

May 15, 2023

Everyone was so friendly and responsive - especially the service rep who did the paperwork and texted me throughout the day with updates. First class all the way. Other dealerships should take a page from y More

by MALIOTO44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Your high rating and review are greatly appreciated. We are grateful for you leaving us a five-star review. We know the importance of having an excellent experience when servicing your vehicle, thanks for choosing Dirito Brothers Walnut Creek Volkswagen to help.

May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

To deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our Service Team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out to us here at Dirito Brothers Walnut Creek Volkswagen.

May 15, 2023

Everything was clear and straightforward. I appreciate the transportation options and the no hassle attitude. I will be back for the next service. More

by Pep vanH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are thrilled that our Service Team provided you with a clear and straightforward experience and that you appreciated our transportation, Pep! We appreciate you taking time out of your day to write this awesome review, and if you need anything else do not hesitate to contact us.

1
...
96
97
98
...
312