Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,118 Reviews
Call Service Center (925) 448-9940

3,118 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
May 15, 2023

Sean was great to work with and provided good service. He communicated, early, accurately and often. Thank you. More

by toddcmercer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for your highly-rated review. We strive to deliver a great experience to all of our valued customers, and we're happy to see that your visit here at Dirito Brothers Walnut Creek Volkswagen was excellent.

May 14, 2023

Terrance was clear, concise and easy to work with. My 40k service was a painless experience. More

by travisbartosek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
Report | Print
May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we appreciate you taking the time to leave us a five-star review. It brings us joy to know that our Service Team provided you with a stress-free experience while completing your 40,000-mile service. You can always count on Dirito Brothers Walnut Creek Volkswagen for your automotive needs.

May 14, 2023

Fixed the problem in a day. Can't complain! Sean was great to work with. More

by AIMEEMARTEL8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are honored that you left us a five-star review. It is satisfying to know that our Service Team was able to assist you with your vehicle in a timely manner and that you enjoyed your experience at Dirito Brothers Walnut Creek Volkswagen. You can always count on us for your automotive needs.

May 13, 2023

Good communication. Sean arranged for me to have a rental car since the repair took nearly 3 weeks. I ended up paying for part of the car rental, however. More

by Dave R.
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Dave, Thank you for sharing your review with us at Dirito Brothers Walnut Creek Volkswagen. We are glad you enjoyed the level of communication you received from our team. If you would like to discuss the timeliness of your service experience, please feel free to contact me. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 13, 2023

My entire gas tank had to be replaced. Unbelievably, the warranty covered everything: the repairs, the rental car, and even the gas. Sean did great. He was very helpful and professional. More

by BIZ4ETHIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your feedback in your 5-star review! We at Dirito Brothers Walnut Creek Volkswagen greatly appreciate it. We are pleased to have been able to assist you when you had to have the entire gas tank replaced. We're glad to see that your warranty covered all the necessary repairs, the rental car, and even the gas. It's wonderful to know that our Service Team provided great assistance and displayed professionalism throughout the process. We acknowledge and appreciate your kind words. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to let us know. We look forward to serving you again with the same level of helpfulness and professionalism!

May 13, 2023

Excellent as usual. The mechanic found out my Tiguan had oil leak from the vacuum pump and replaced it with a brand new part. All was covered under the warranty as well! More

by GURKAN SUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review, Gurkan. Were happy our Service Department was able to repair and replace your oil leak promptly. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

May 12, 2023

Always awesome service at Dirito Brothers VW! Thanks for my awesome GTI! Love it! Liz More

by LIZNpincA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Congratulations on your new Volkswagen Golf GTI! We are delighted to learn that our Sales Team could provide you with great service while assisting you with your new vehicle. Thank you very much for this outstanding 5-star review and we hope to see you again here at Dirito Brothers Walnut Creek Volkswagen.

May 12, 2023

My son called and got a price quoted for the service $545.00. When I got the there it was $775 even though the put it in the notes. Also the service suppose to be done same day but it was not. They Tex More

by NICKBHAKTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, It would be great to have the chance of speaking with you regarding your experience with our Service Team and the price you were charged for it. Please reach out to me at a time that works best for you so that I can further address your concerns. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 11, 2023

Very good service, Everyone was great, couldn't be better. Kevin was very good. You have to love Sterling. More

by SCOUTEN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Service Team at Dirito Brothers Walnut Creek Volkswagen. We thank you for your business.

May 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Service Team at Dirito Brothers Walnut Creek Volkswagen. We thank you for your business.

May 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Service Team at Dirito Brothers Walnut Creek Volkswagen. We thank you for your business.

May 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Service Team at Dirito Brothers Walnut Creek Volkswagen. We thank you for your business.

May 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Service Team at Dirito Brothers Walnut Creek Volkswagen. We thank you for your business.

May 10, 2023

Marina was great to deal with and had my vehicle repaired much quicker than expected. More

by nnguyen72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed a great experience working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance.

1
...
97
98
99
...
312