Dodd RV of the Peninsula

Excellent dealership We originally went to this dealership because they had just started selling Grand Designs and we were workkamping just a few miles down the road. We h We originally went to this dealership because they had just started selling Grand Designs and we were workkamping just a few miles down the road. We had a specific model that we wanted with plenty of options... they did everything they could to make sure our needs were met. Our RV came in 7 weeks later and their customer orientation of the new unit was great! We seem to met the whole team at one time or another from the service department. Very nice and helpful people. Would we buy from them again? Yes! More

They do things the right way! Rather detailed review below but the short version is these folks just do things the way they should be done. It is obvious by their words and, more i Rather detailed review below but the short version is these folks just do things the way they should be done. It is obvious by their words and, more importantly, their actions that their number one priority is making the customer happy. This was our experience through the pre-sale, purchase and service process. My wife and I drove down from Richmond to get a look at a Rockwood Roo 19 they had for sale. We had researched that model online and really just wanted to get a look inside one with no intention of buying anything until the spring. Working with Scott Hudgins was a consumers dream with his knowledge of the product and no pressure approach. Though we had no intention of buying at the time Scott was able to get the numbers close to our comfort level. As we started to head home we were invited to a customer appreciation BBQ lunch where we were able to meet more of the staff and chat with Micheal McNeil who suggested us leaving a refundable deposit to hold the coach over the weekend for us to think it over. Well we bought the Roo and picked it up the following week. Business Manager Arnold Smith was informative and a pleasure to work with. Pete Foertsch spent several hours with us on our walkthrough educating us on the numerous systems and our new weight distribution hitch. As we were closing up the bunk ends preparing to leave we noticed a small hole in the canvas. Pete contacted Melissa Grace and without hesitation they offered to order and replace the entire bunk end canvas. Once the canvas replacement was completed we returned to pick up our coach just in time for an end of season camping trip at Pocahontas State Park (great park by the way) to enjoy our new camper for the first time and check out the systems. We had a great time and everything worked perfectly. When packing up on Sunday we noticed that the bunk end where the canvas was replaced was not making a proper seal and the bottom hinge was bent. We contacted Joey Lawrence, whom we had met and worked with when we picked up the camper after the canvas replacement, to express our concern and frustration with a second defect with the camper. He quickly set us at ease, letting us know that he would take care of us and to bring the camper in at our convenience for inspection. We took the camper in this morning, Joey and Pete spent over an hour with us to identify and try to determine the cause of the issue. After discussing several options to correct the problem they ultimately decided the best course of action would be to have the entire bunk end replaced to ensure long term structural integrity of the coach. Just can't say enough about Joey and Pete doing whatever it takes to make sure we are happy with our purchase and Dodd RV. We also have very positive experiences with Cindie Merrit who helped us pick out essential items from the parts department and Jene McCartin who handled the warranty replacement of the bunk end canvas. What a great team! More

Very professional I just bought my very first RV from Dodd's in Yorktown. I have been looking, searching the web, talking to people and checking on RV's for almost a y I just bought my very first RV from Dodd's in Yorktown. I have been looking, searching the web, talking to people and checking on RV's for almost a year. What great service. Everyone was friendly and helpful, but most of all I was impressed by the professionalism of everyone I had contact with, starting with Scott and continuing with Arnold, Sandy and Pete. I am retiring at the end of the year, so that tells you my age, and the professionalism impressed me the most. I feel I received a good deal on my Forest River Class A, good warranty and great training on how to use all the buttons, etc. I would definitely recommend Dodd's to anyone. Vicki P. More

Professional, thorough and extremely helpful. When looking for a motor home, I went to several dealerships. Dodd was by far the most straightforward and professionally helpful. Each member of the When looking for a motor home, I went to several dealerships. Dodd was by far the most straightforward and professionally helpful. Each member of the Dodd team was expert in their field and didn't hesitate to find an answer from another team member if/when needed. From sales to finance to service, I was treated very well and will recommend Dodd in the future. More

Fast, professional service Had my weight distribution hitch checked out. Found that it was okay. Didn't try to sell me something else that I didn't need. Had my weight distribution hitch checked out. Found that it was okay. Didn't try to sell me something else that I didn't need. More

Greg our salesman helped make our shopping a breeze Our experience has been great. We look forward to coming back out when we can. Unfortunately Norfolk is too far away. We love the Rockwood Mini Lite, Our experience has been great. We look forward to coming back out when we can. Unfortunately Norfolk is too far away. We love the Rockwood Mini Lite, it's just what we were looking for. Can't wait to do some camping! More

Great Experience This was our first camper purchase. Dodd's was very helpful in helping us pick out the camper that was right for our needs. Everyone was very friendl This was our first camper purchase. Dodd's was very helpful in helping us pick out the camper that was right for our needs. Everyone was very friendly and helpful. I would recommend them to anyone that is looking to purchase a camper. More

The perfect purchase The Dodd team made my wife and I feel like family. The entire purchase process to driving off the lot was the best purchase experience we've ever had. The Dodd team made my wife and I feel like family. The entire purchase process to driving off the lot was the best purchase experience we've ever had. Every team member we met went out of their way to make sure our needs were met and our concerns/questions were answered. I recommend this family dealership to anyone and everyone who is considering an RV purchase as you won't get a better deal or be treated this well any place else. I can't wait to return one dayrto purchase out upgrade. More

Great Honest Service We were strongly recommended to come to Dodd for our service needs and working with the staff, Joey and his guys were great. Dodd will be our new go We were strongly recommended to come to Dodd for our service needs and working with the staff, Joey and his guys were great. Dodd will be our new go to place!! Thank you guys!! Dan and Lou Wright, Hopewell, VA More

Great service department We were traveling through the area in our motorhome when a plumbing fitting cracked leaving us without any use of water in the coach. We called Dodd We were traveling through the area in our motorhome when a plumbing fitting cracked leaving us without any use of water in the coach. We called Dodd RV and they were willing to do the repair while we waited, despite being very busy. The repair was done within a half hour of our arrival and at a reasonable cost. Thank you, Dodd RV, for salvaging the remainder of our vacation. Without your help, we would have had to cut our vacation short, and travel two days home without water. More